Job Description

Tour Operations Executive

Overview

✨ Ready to create unforgettable experiences? ✨

Step into a pivotal role where no two days are the same. You’ll be at the heart of delivering seamless, standout experiences for our customers—confidently handling challenges, staying cool under pressure, and making a real impact every single day.

This is a fast-paced, high-energy role for someone who thrives on problem-solving, teamwork, and operational excellence. You’ll balance customer needs with commercial priorities, work alongside a supportive team, and be empowered to truly shine.

Benefits

• Salary £25,000 - £27,000 depedning on experience
• Additional £500 per week for being "on call" (5 weeks per year), adding up to an extra £2,000 annually.
• Hours 9:00 - 5:30pm
• Support needd on 5 weekends with days off in lieu during the week
• Opportunity to work in a dynamic and supportive team environment
• Healthcare and employee benefits

Responsibilities

• Act as the primary point of contact for managers providing clear and supportive communication
• Prepare and upload accurate documentation
• Offer calm, first-response support during incidents or cancellations
• Activate contingency plans and communicate effectively across teams
• Make confident, balanced decisions to protect customer experiences and minimise commercial impact
• Coordinate logistics
• Build strong relationships with suppliers to ensure consistent and reliable delivery

Qualifications

• Be a natural relationship builder, comfortable communicating across various channels
• Stay calm and solution-focused under pressure, taking ownership of challenges as they arise
• Be detail-oriented, organised, and capable of juggling multiple tasks
• Be comfortable using digital tools and maintaining clean, accurate data

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

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