Job Advert
Commercial Administrator
This important role has become available due to the need for maternity cover. It is a 1 year fixed contract.
Purpose of the job:
BIGGA is a membership organisation for golf greenkeepers and currently has approximately 6,000 members from all areas of the greenkeeping industry. A key part of BIGGA’s Commercial, Marketing & Communications department, the core purpose of the role is to lead on the planning of our monthly Greenkeeper International magazine, manage our in-house recruitment advertising service, process exhibitors’ stand bookings, assist with the management of key accounts and support other departmental projects throughout the year.
Specifically, the Commercial Administrator will:
- Help drive and reach sales targets across commercial projects
- Support the Commercial Manager and Head of Commercial, Marketing & Communications with all commercial activities and events
- Provide administrative support to the Commercial, Marketing & Communications team
Key Responsibilities:
- Monthly Greenkeeper International Magazine
- Planning of commercial content to appear in magazine editions
- Populate and maintain the magazine Trello Board for current and future editions
- Chase and obtain client artwork and submissions ahead of the copy deadline
- Liaise regularly with our third-party magazine publishers, printers and fulfilment house
- Liaise with members of the team for BIGGA house adverts, articles and other internal content
- Part of the print approval process signing off department’s magazine obligations
- Monthly magazine planning zoom call with magazine publishers
- Uploading monthly GI banner adverts to the website
- Recruitment Advertising Service
- Manage all correspondence received into company info@ inbox disseminating to team members
- Answer inbound recruitment calls or emails promptly
- Liaise with golf clubs, raise booking forms and sort signatures from golf club
- Upload online job adverts to BIGGA website and arrange magazine adverts where necessary
- Manage online recruitment adverts received online via the BIGGA website
- Process immediate payments or schedule for invoice payment
- Register transactions on CRM system
- BIGGA Turf Management Exhibition (BTME)
- Process exhibitors stand booking forms and schedule for invoice
- Maintain internal and third-party contractor spreadsheets
- Update exhibition floor plan
- Populate exhibitor portal
- Answer inbound BTME calls or emails promptly
- Assist with Management of Key Accounts
- Ensure the Associations commercial clients are provided with excellent customer service and after-sales care
- Liaise with various departments on activities for individual clients
- Support and Manage Premium Partners / Partners / Supporter agreements
- Management of Regional Patron Scheme (RPS) and Approved Training Provider (ATP) client accounts
- Respond promptly to enquiries from clients
- Ensure good communication internally and externally is maintained
- Support Commercial Manager and Head of Commercial, Marketing & Communications
- Assist with tasks set
- Attend meetings where necessary
- Administration
- Input and process sales order forms and liaise with relevant department/s
- Input sales orders to spreadsheet
- Learn and efficiently utilise CRM system
- Source advertising and editorial content from clients
- Prepare reports and spreadsheets, when guided
- Raise contracts and liaise with clients for signing
Additional responsibilities:
- Attend member events as directed
- To recommend ideas for improvement and highlight any problems
- To plan work efficiently to meet the departmental goals and objectives
Person Specification
Required knowledge, skills and abilities:
Essential
- Strong attention to detail
- Able to multi-task and meet deadlines
- Experience in a customer service facing role
- A good knowledge of business practices, administration, meeting procedures, customer service skills and techniques
- Initiative and willing to learn
- Able to establish and maintain good working relationships with other departments, members and suppliers
- Good organisational, written and verbal skills
- Strong communication skills
- IT literate: Microsoft Office suite & Google Drive
Desirable
- Sales experience
- Understanding of Microsoft Dynamics CRM system or similar
- Understanding of a membership organisation(s)
Disposition
- Willing to learn
- A friendly, professional manner and attitude
- Able to remain calm under pressure
- Able to adapt to change and be flexible
Other
- Predominately office based
- Working hours: Monday – Thursday 8:45 - 17:00, Friday 8:45 - 16:30
- 45-minute unpaid lunch break
The successful candidate will receive the following benefits:
- Salary £26,500
- 25 days annual leave, plus statutory leave
- Pension contribution
- Death in Service
Start date: May 2026