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Employee Relations Advisor (Maternity Cover)

Monster Group

4.44.4 out of 5 stars

York YO60 6PG

£28,500 - £32,000 a year - Full-time, Fixed term contract

Job details

Pay

• £28,500 - £32,000 a year

Job type

• Fixed term contract
• Full-time

Location

York YO60 6PG

Benefits

Pulled from the full job description

• Employee discount
• Bereavement leave
• Employee assistance programme
• Free parking
• Private dental insurance
• Company pension
• Paid volunteer time

Full job description

Monster Group (UK) Ltd is a thriving e-commerce retailer offering a diverse range of high-quality and great value products to an international market. We source all our products directly from suppliers, retail them across over 150 platforms worldwide, and distribute them directly to our customers from one of our Monster distribution centers. We pride ourselves on our values; fun, respect, empowerment, and forward-thinking, and live and breathe these every day.

At Monster, we do things a little differently. Our MAP Team (Monster Ambition and Progression) focuses on creating a positive employee experience where people can grow, develop, and thrive. MAP goes beyond traditional HR by championing employee development, progression, wellbeing, and strong working relationships across the business. We currently have an exciting opportunity for an Employee Relations Advisor (Maternity Cover) to join our supportive MAP team. This is initially a 7-month fixed-term contract, although there may be an opportunity to extend this depending on the successful applicant's start date.

We’re looking for a positive, proactive, and approachable individual who enjoys building strong relationships and supporting managers and employees across a wide range of employee relations matters. While supporting two other MAP team members, you’ll play an important role in helping us create a fair, supportive, and engaging workplace culture.

Your Role:

• Provide expert advice and guidance to managers on employee relations matters across the business.
• Manage ER cases from start to finish, including investigations, disciplinaries, grievances, and appeals.
• Ensure all ER matters are handled fairly, consistently, and in line with employment legislation and company policies.
• Support managers with short-term absence management, probation reviews, and flexible working requests.
• Coach and upskill managers on MAP policies, procedures, and best practice approaches.
• Support employees and managers with progression planning through Monster Progression Plans (MPPs).
• Assist with UK payroll administration and provide support with payroll-related queries.
• Collate, analyse, and report on people data, including absence trends and ER metrics.
• Occasionally support with delivering training sessions and workshops on people-related topics and workplace policies.
• Work collaboratively with the wider MAP team to provide a positive employee experience.
• Regular travel to our Scunthorpe sites and occasional travel to our Venlo, Netherlands warehouse will be required to support managers and teams across our wider business operations.

Skills We Love:

• Demonstrable experience providing HR and ER advice within a fast-paced environment.
• Strong knowledge of employee relations processes, policies, and UK employment law.
• Excellent written and verbal communication skills with the ability to influence and support stakeholders at all levels.
• A positive, proactive, and approachable attitude with a genuine passion for supporting people.
• Highly organised with meticulous attention to detail.
• Confident using HR systems and IT packages, including HR reporting tools.
• Ability to manage multiple priorities and maintain confidentiality at all times.
• A solutions-focused mindset with strong problem-solving abilities.
• CIPD Level 5 would be great, but is not essential.
• Knowledge of Dutch employment law would also be advantageous, but not essential.
• Previous payroll administration experience would be beneficial.
• Full UK driving licence and willingness to travel between sites.

Working Hours & Location

This is a full-time position (37.5 hours per week) with flexible start and finish times — begin your day between 8:00am and 9:30am, and finish between 4:00pm and 5:30pm, depending on your preference. Lunch breaks can be taken as either 30 minutes or 1 hour.

You’ll be based full-time at our modern office near York (YO60 6PG). Due to the location, access to your own transport is essential.

About Monster Group

At Monster Group, we’re dedicated to fostering a positive, inclusive workplace where everyone has the opportunity to succeed. We actively champion diversity and equal opportunity, creating a culture rooted in respect, collaboration, and innovation. We welcome applications from individuals of all backgrounds. Please note, applicants must have the legal right to work in the UK.

For us, work is more than just a job — it’s a place to grow, have fun, and make a meaningful impact. We’re committed to supporting your development, encouraging continuous learning, and empowering you to live our values every day.

What We Offer

Health & Financial Wellbeing

• Private Medical Cover through AXA, including access to the AXA Employee Assistance Programme
• Mental Health First Aiders – here when you need someone to talk to
• Group Life Assurance Plan – peace of mind for you and your loved ones
• Long-Term Income Protection – because we’ve got your back for the long haul
• Emergency Loans – support for life’s unexpected “Oh no!” moments
• Enhanced Family Leave & Support – for growing families and navigating life’s sensitive moments

Time Off That Truly Counts

• 25 days holiday + bank holidays
• Up to 5 extra days for long service – one for each year with us
• Birthday Lie-In – take a late start, long lunch, or early finish
• Paid Volunteering Day – make a difference on Monster’s time
• 30-minute lunch flex – start early or finish early, your choice
• Dress Down FriYAYs – ease into the weekend in comfort
• Stylish & Smart Dress Code – dress how you feel confident and professional

Perks That Make Life Sweeter

• The Wisdom App – wellbeing tools right at your fingertips
• Bright Exchange Discounts – shop 'til you drop with exclusive offers
• Bike to Work Scheme – a healthier you, a greener planet
• Free Parking at all our sites
• Unlimited tea, coffee, and treats – including our legendary Orange Treat Bucket

Culture & Celebration

• The Moscars – our very own Oscars-style celebration of excellence
• Monster Mixers & Seasonal Socials – from festive parties to team get-togethers
• Monster’s Monthly Wheel of Fortune – spin to win brilliant prizes
• Warm Monster Welcome – free breakfast or lunch on your first day

Please note: Some benefits (like private medical cover and the bike to work scheme) become available after your probation — we’ll walk you through everything during onboarding!

Pay: £28,500.00-£32,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Paid volunteer time
• Private dental insurance
• Private medical insurance

Ability to commute/relocate:

• York YO60 6PG: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

JOB DESCRIPTION – CLIENT SERVICES ASSISTANT

PURPOSE OF THE ROLE

The Client Services Assistant will provide an efficient and effective reception and telephone service. They will provide support to the Firm in the following areas:

• Financial and Commercial Contribution
• Client service and compliance
• People and Teamwork

Responsibilities may differ between departments and teams and objectives will be agreed as part of the firm’s performance review process each year.

RESPONSIBILITIES

Financial and commercial contribution

The Client Services Assistant will assist the Firm by ensuring activities are completed as efficiently as possible. Tasks will include, but are not limited to:

• Providing accurate information about the firm’s services to clients as required, both on the telephone and in person
• Attending to clients and visitors in reception
• Responding to enquiries from all callers
• Attending to deliveries left with reception quickly and efficiently
• Effectively managing the distribution of faxes and ensuring the fax machine is kept in good working order / liaise with IT regarding any issues
• Taking payments from clients in line with the Cash Handling policy
• Searching for client information as required
• Witnessing documents
• Archiving of documents
• Preparation of files for scanning

Client service and compliance: The CSA will ensure that optimum levels of client service are delivered at all times. They will:

• Deal professionally with clients, colleagues and other professional agencies on the telephone and in person
• Liaise with clients on the telephone, taking messages or passing on calls as appropriate
• Accurately record messages, providing as much detail as possible and forwarding them to the appropriate person without delay
• Retrieve messages left overnight and relay these to the relevant team member in good time
• Prepare the reception appointment chart daily and manage meeting room diaries
• Ensure the reception area and meeting rooms remain tidy and welcoming
• Manage the Advice inbox and distribute emails accordingly
• Ensure notices are clearly visible to clients regarding office closures, for example bank holidays

• Ensure the confidentiality and security of all the Firm’s and client’s documentation and/or information
• Ensure the front door and basement fire exit is locked at closing time and opened in the morning
• Ensure compliance with the Firm’s Lexcel policies
• Deal with ID checks in accordance with AML procedure and policy
• Ensure all relevant Company policies and procedures are followed
• Booking in and out of the Pool Car
• Managing hot desk bookings when required

People and Teamwork: The CSA will work effectively with others to ensure the branch operates effectively and people feel supported. They will provide assistance in the following areas:

• Supporting other teams with duties when required
• Updating the fire head count log and procedure
• Updating the telephone list
• Carrying out weekly fire alarm and panic alarm tests
• Opening and distribution of daily post
• File preparation and scanning

THE PERSON

Based on feedback, our people are looking for Client Services Assistants who:

• Are client focussed and value first class service
• Have a common-sense approach and a good attention to detail
• Are technically sound, and can work in an efficient, organised way
• Are ambitious, diligent, and willing to go the extra mile
• Work as a team and support colleagues
• Can communicate well, with good listening skills
• Are enthusiastic and willing to learn and develop
• Have a good sense of humour
• Want to get involved and contribute to the smooth running of the office
• Have a professional, commercial approach
• Are looking for a long-term commitment rather than a short-term role

The activities outlined in this job description aren’t exhaustive and there will be a requirement to undertake any other appropriate duties as may be required.