Strategic Account Manager

Michael Lupton Associates Ltd

Pocklington, York | Competitive Salary + Company Car + Benefits

Michael Lupton Associates (MLA) is a market-leading designer and manufacturer of personal protective equipment supplied to Police Forces, Prison Services, and other public sector organisations throughout the UK. Through continuous innovation and a commitment to quality, we have built a strong reputation within our industry and continue to strengthen our position in the market.

As part of our ongoing growth, we are seeking a motivated and customer-focused Strategic Account Manager to join our sales team. This is an excellent opportunity for an experienced account management professional who enjoys developing long-term customer relationships, understanding customer needs, and delivering sustainable account growth through exceptional service and partnership.

The Role

As Strategic Account Manager, you will be responsible for managing and developing a portfolio of key customer accounts across the Midlands and South. Working closely with customers and internal teams, you will act as a trusted partner, ensuring MLA continues to deliver outstanding value, service, and innovation to its customers.

Success in this role comes from building strong stakeholder relationships, identifying opportunities to grow existing accounts, and ensuring customers receive the highest levels of support and engagement.

Key Responsibilities

Account Development & Relationship Management

• Develop and maintain strong, long-term relationships with key customer stakeholders.
• Understand customer objectives, challenges, and requirements to identify opportunities for growth and partnership.
• Create and implement strategic account plans to maximise account performance and customer satisfaction.
• Act as the primary point of contact for designated customer accounts.

Account Growth & Commercial Performance

• Drive revenue growth within existing accounts through effective account planning and customer engagement.
• Deliver against agreed sales targets and account objectives.
• Identify opportunities to expand customer use of MLA products and services.
• Monitor account performance and provide regular business reviews and insights to customers and senior management.

Stakeholder Engagement

• Build strong relationships with procurement teams, operational leaders, and key decision-makers.
• Navigate public sector procurement processes and support framework and tender activities.
• Ensure customers are informed of product developments, innovations, and service improvements.
• Represent MLA professionally during customer visits, meetings, and industry events.

Collaboration & Customer Success

• Work closely with internal teams including Marketing, Production, Product Development, and Leadership to ensure customer expectations are met and exceeded.
• Champion the voice of the customer within the business.
• Provide market, customer, and competitor feedback to support continuous improvement and strategic decision-making.

About You

• 3–5 years' experience in Account Management, Strategic Account Management, or a similar customer-facing commercial role.
• Proven ability to build and maintain strong customer relationships with multiple stakeholders.
• Strong track record of growing and retaining customer accounts.
• Excellent communication, presentation, and relationship-building skills.
• Ability to understand customer needs and align solutions to deliver mutual success.
• Strong organisational and planning skills with the ability to manage multiple priorities effectively.
• Collaborative approach with a genuine desire to support customers and colleagues.
• Commercially aware with a focus on delivering long-term value and sustainable growth.
• Self-motivated, professional, and committed to delivering exceptional customer experiences.
• Experience working with larger organisations and Public Sector customers would be advantageous.

Why Join MLA?

• Join a respected UK market leader with a strong reputation for quality and innovation.
• Build meaningful relationships with key public sector organisations that rely on our products.
• Be part of a supportive and collaborative team environment.
• Competitive salary, company car, bonus opportunity, and benefits package.
• Opportunity to make a real impact by supporting customers who help protect communities across the UK.

Ready to Make a Difference?

If you are passionate about building customer relationships, delivering outstanding service, and helping customers achieve their objectives, we'd love to hear from you.

Salary package £45K + Car + Bonus

Compliance Officer

Reports To: Compliance Lead
Hours: Full-time – 38 hours per week

Salary: £29,000 - £35,000 depending on experience
Location: Hybrid working, with regular travel across Trust services and sites as required
Contract: 6 months

Purpose of the Role

The Compliance Officer will support the Compliance Lead in maintaining an effective compliance, governance and assurance framework across the Trust.

The role will provide practical compliance support to managers and departments, helping to ensure the Trust meets its obligations under Charity Commission requirements, Care Quality Commission (CQC) regulations, health and safety legislation, safeguarding duties, data protection legislation and other statutory and contractual requirements.

The postholder will act as a trusted business partner to operational teams, supporting audits, inspections, governance processes, policy management and improvement activity, while promoting a positive culture of accountability, continuous improvement and regulatory compliance across the organisation.

Key Responsibilities

Compliance Monitoring

• Support the implementation and maintenance of the Trust's compliance framework.
• Maintain compliance registers, trackers and monitoring systems.
• Monitor key statutory, regulatory and contractual requirements.
• Support managers to understand and meet compliance obligations.
• Escalate compliance concerns and risks to the Compliance Lead.
• Assist in maintaining the Trust-wide compliance calendar.

Audits and Assurance

• Undertake internal compliance audits across services and departments.
• Collect and verify evidence against regulatory standards.
• Assist in preparing services for regulatory inspections and external audits.
• Monitor and track completion of audit actions and improvement plans.
• Support thematic reviews and quality assurance exercises.
• Produce audit reports and compliance summaries.

Governance Support

• Assist in the administration of governance processes.
• Maintain governance records, registers and documentation.
• Support policy review programmes and version control systems.
• Coordinate actions arising from governance meetings and committees.
• Assist with preparation of Board and Committee reports.
• Maintain evidence repositories for assurance reporting.

Risk Management

• Support maintenance of the Corporate Risk Register.
• Assist departments in identifying and recording risks.
• Monitor progress against risk mitigation actions.
• Support review of business continuity arrangements.
• Ensure risk information remains accurate and up to date.

Information Governance and Data Protection

• Support compliance with UK GDPR and Data Protection legislation.
• Assist with Data Protection Impact Assessments (DPIAs).
• Maintain records relating to information governance activity.
• Support Information Asset Owners across the Trust.
• Assist with management of data breaches and information governance incidents.
• Monitor compliance with information handling procedures.

Safeguarding and Quality Assurance

• Maintain safeguarding compliance records and reporting systems.
• Support monitoring of incidents, complaints and safeguarding concerns.
• Assist with investigations and learning reviews where appropriate.
• Monitor implementation of corrective actions and service improvements.
• Support organisational learning from incidents and audit findings.

Reporting and Data Management

• Produce routine compliance reports and dashboards.
• Maintain accurate compliance records and evidence files.
• Support performance reporting to managers and committees.
• Analyse compliance data and identify emerging trends.
• Assist with preparation of organisational assurance reports.

General Responsibilities

• Promote a culture of continuous improvement and accountability.
• Develop positive working relationships across all Trust departments.
• Maintain knowledge of relevant legislation, regulation and best practice.
• Attend meetings, training and development activities as required.
• Maintain confidentiality and information security at all times.
• Uphold the values and behaviours of the Trust.
• Undertake any other duties reasonably required by the Compliance Lead, CEO, Operations Director or Trust.

Person Specification

Essential Qualifications

• Educated to A-Level standard or equivalent experience.
• Relevant qualification in governance, compliance, business administration or a related field, or willingness to work towards one.

Essential Knowledge and Experience

• Experience working within a regulated environment.
• Experience maintaining records, databases or compliance monitoring systems.
• Experience supporting audits, inspections or quality assurance activities.
• Experience preparing reports and analysing information.
• Understanding of compliance and governance principles.
• Knowledge of risk management processes.
• Understanding of confidentiality and information governance requirements.

Desirable Knowledge and Experience

• Experience within a charity, health, social care or housing environment.
• Knowledge of Charity Commission requirements.
• Understanding of CQC regulation and Fundamental Standards.
• Knowledge of safeguarding legislation.
• Understanding of GDPR and Data Protection legislation.
• Experience supporting Board or Committee governance.

Skills and Behaviours

• Excellent organisational and administrative skills.
• Strong attention to detail.
• Ability to manage competing priorities.
• Good written and verbal communication skills.
• Ability to build positive relationships across departments.
• Analytical and problem-solving skills.
• Ability to challenge constructively and professionally.
• High levels of integrity and professionalism.
• Commitment to continuous improvement.

Wilberforce Trust also offers a wide range of benefits including:

• Milestone‑Based enhanced annual leave entitlement
• Benenden Health Care scheme (following successful probation)
• A paid day off to celebrate your birthday
• Flexible and hybrid working arrangements where possible
• Paid exceptional leave days
• Blue Light discount card
• Pension scheme
• Life insurance (1 x salary)

Senior Trust-wide Compliance Lead focused on regulatory assurance, governance, risk, and compliance across both the Care Quality Commission (CQC) regulated services and Charity Commission requirements.

Compliance Manager

• Non-executive senior manager level
• Reports to CEO
• Supported by a Compliance Officer

Hours: Full-time – 38 hours per week

Salary: £43,000 - £46,000 depending on experience
Location: Hybrid working, with regular travel across Trust services and sites as required
Contract: 6 months

Purpose of the Role

To lead and coordinate the Trust's compliance, governance, and assurance framework, providing independent oversight and challenge to ensure compliance with regulatory, statutory, contractual, and governance requirements.

The Compliance Lead will be responsible for developing and maintaining systems that provide assurance to the Executive Leadership Team and Board of Trustees that the Trust is operating in accordance with areas such as:

• Care Quality Commission (CQC) regulations
• Charity Commission requirements
• Health and Social Care legislation
• Companies House obligations
• Health and Safety legislation
• Data Protection and Information Governance requirements
• Safeguarding legislation
• Employment-related compliance requirements
• Fundraising and financial governance standards

The postholder will monitor compliance, identify areas of risk, coordinate audits and inspections, oversee governance reporting, and support continuous improvement across all Trust services and functions.

Key Accountabilities

Regulatory Compliance

• Lead Trust-wide compliance arrangements across all regulated and non-regulated services.
• Maintain oversight of compliance with CQC regulations and Fundamental Standards.
• Monitor compliance with Charity Commission guidance and charity law obligations.
• Ensure compliance with statutory and regulatory reporting requirements.
• Keep abreast of legislative and regulatory developments and assess organisational impacts.
• Act as the Trust's subject matter expert on compliance and regulatory assurance.
• Coordinate responses to regulatory inspections and external audits.
• Ensure effective systems are in place to monitor compliance across all business functions.

Governance and Board Assurance

• Lead the development and maintenance of the Trust's governance framework.
• Coordinate governance reporting to the Executive Team, Committees, and Board of Trustees.
• Prepare quarterly compliance and assurance reports for Trustees.
• Maintain an annual compliance assurance programme.
• Support the Company Secretary function where required.
• Ensure regulatory, governance, and compliance risks are clearly reported and escalated.
• Provide professional advice to senior leaders and Trustees on governance and regulatory matters

Risk Management and Assurance

• Maintain and manage the Trust-wide Risk Register.
• Coordinate risk management processes across all departments.
• Monitor organisational compliance risks and promote effective mitigation actions.
• Maintain and oversee routine testing of the Business Continuity Framework.
• Ensure lessons learned from incidents, complaints, audits, safeguarding concerns, and regulatory activity are communicated and embedded across the Trust.
• Provide assurance reports demonstrating risk trends and compliance performance.

Audit and Continuous Improvement

• Develop and deliver an annual programme of internal compliance audits.
• Lead thematic reviews and compliance investigations.
• Monitor action plans resulting from audits, inspections, complaints, incidents, and safeguarding reviews applying a Plan, Do, Check Act Methodology.
• Establish assurance metrics and organisational compliance KPIs.
• Provide challenge and support to leaders to drive continuous improvement.
• Benchmark organisational performance against regulatory standards and sector best practice.

Policy and SOP Regulatory Frameworks

• Maintain the Trust's policy governance framework.
• Oversee policy development, review schedules, version control, and implementation.
• Ensure organisational policies remain aligned to current legislation, regulation, and best practice.
• Monitor compliance with approved policies and governance arrangements.

Information Governance and Data Protection

• Act as the Trust lead for Data Protection and Information Governance.
• Oversee compliance with GDPR and Data Protection legislation.
• Oversee the Trust’s Data Protection Impact Assessment (DPIA) process, ensuring DPIA’s are undertaken for new or significantly changed processing activities, approving completed assessments and maintaining the DPIA register
• Maintain information governance frameworks and assurance processes.
• Support Information Asset Owners and ensure organisational compliance with information management standards.
• Manage relationships with regulatory bodies where data protection concerns arise.

Safeguarding and Regulatory Reporting

• Maintain oversight of safeguarding governance arrangements.
• Monitor safeguarding compliance and assurance reporting.
• Ensure notifiable incidents are reported appropriately to regulators and relevant authorities.
• Review safeguarding trends and provide assurance on organisational learning and improvement activity.

Reporting Structure

Reports to: Chief Executive Officer

Works Closely With:

• Executive Leadership Team
• Director of Operations
• Registered Manager
• Head of HR
• Finance Director
• Head of Facilities & Estates
• Trustees
• Committee Chairs

Governance Interface:

• Care Committee
• Finance & People Committee
• Estate & Strategic Growth Committee
• Board of Trustees

Success Measures

• No significant regulatory breaches.
• Positive CQC inspection outcomes.
• Full compliance with Charity Commission requirements.
• Board assurance reports delivered on schedule.
• Risk register maintained and reviewed quarterly.
• Internal audit programme completed annually.
• Compliance action plans delivered within agreed timescales.
• Policies reviewed and maintained in accordance with schedule.
• Statutory returns submitted accurately and on time.

Person Specification – Compliance Lead

Essential Qualifications

• Degree-level education or equivalent senior experience.

• Relevant professional qualification in compliance, governance, quality or audit

Essential Knowledge and Experience

• Significant experience in a compliance, quality, governance or assurance role within a CQC-regulated environment.

• Working knowledge of CQC regulation, including the Single Assessment Framework and the Fundamental Standards.

• Experience of designing and delivering internal audit or quality assurance programmes across a full audit cycle, including action tracking and effectiveness verification.

• Experience of risk management frameworks and maintaining organisational risk registers.

• Experience of preparing and presenting reports at Board or Committee level.

• Knowledge of safeguarding legislation and practice in adult social care.

• Understanding of UK GDPR, Data Protection and information governance requirements, including Data Protection Impact Assessments.

• Experience of leading or coordinating responses to regulatory inspection.

Desirable Knowledge and Experience

• Experience within a charity, health, social care or housing environment.

• Knowledge of Charity Commission requirements and charity governance.

• Experience of supporting or performing a Data Protection Officer function.

• Experience of line management and developing others.

• Experience of services supporting people with sensory impairments or learning disabilities.

Skills and Behaviours

• Ability to provide independent challenge constructively and professionally at senior level.

• Strong analytical, investigative and report-writing skills.

• Excellent organisational skills and attention to detail.

• Ability to manage competing priorities and work independently to tight deadlines.

• Ability to build positive, credible relationships across departments and with regulators.

• High levels of integrity, professionalism and discretion.

• Commitment to continuous improvement and person-centred outcomes.

Wilberforce Trust also offers a wide range of benefits including:

• Milestone‑Based enhanced annual leave entitlement
• Benenden Health Care scheme (following successful probation)
• A paid day off to celebrate your birthday
• Flexible and hybrid working arrangements where possible
• Paid exceptional leave days
• Blue Light discount card
• Pension scheme
• Life insurance (1 x salary)

Job Title: HR Officer / HR Advisor (Temporary)
Location: Clifton (office-based)
Duration: 8 weeks initially
Hours: Full-time
Salary: Circa £30,000 FTE (pro rata) / competitive hourly rate
Start Date: ASAP

Overview:
We are currently seeking an experienced HR Officer / HR Advisor to provide temporary support for an initial 8-week period. This is a fantastic opportunity for a strong generalist HR professional to step into a fast-paced environment and provide hands-on support across a broad range of HR activities.

Key Responsibilities:

• Managing employee relations (ER) cases
• Providing advice and guidance to managers and employees
• Supporting recruitment and onboarding processes
• Interpreting and advising on HR policies and procedures
• Assisting with training and development activities
• Processing maternity and paternity requests, including understanding associated pay elements
• Conducting monthly payroll sense checks and reviewing payslips
• General HR administration and support

Start of main content

Top of Form

WhatWhere

Bottom of Form

Employee Relations Advisor (Maternity Cover)

Monster Group

4.44.4 out of 5 stars

York YO60 6PG

£28,500 - £32,000 a year - Full-time, Fixed term contract

Job details

Pay

• £28,500 - £32,000 a year

Job type

• Fixed term contract
• Full-time

Location

York YO60 6PG

Benefits

Pulled from the full job description

• Employee discount
• Bereavement leave
• Employee assistance programme
• Free parking
• Private dental insurance
• Company pension
• Paid volunteer time

Full job description

Monster Group (UK) Ltd is a thriving e-commerce retailer offering a diverse range of high-quality and great value products to an international market. We source all our products directly from suppliers, retail them across over 150 platforms worldwide, and distribute them directly to our customers from one of our Monster distribution centers. We pride ourselves on our values; fun, respect, empowerment, and forward-thinking, and live and breathe these every day.

At Monster, we do things a little differently. Our MAP Team (Monster Ambition and Progression) focuses on creating a positive employee experience where people can grow, develop, and thrive. MAP goes beyond traditional HR by championing employee development, progression, wellbeing, and strong working relationships across the business. We currently have an exciting opportunity for an Employee Relations Advisor (Maternity Cover) to join our supportive MAP team. This is initially a 7-month fixed-term contract, although there may be an opportunity to extend this depending on the successful applicant's start date.

We’re looking for a positive, proactive, and approachable individual who enjoys building strong relationships and supporting managers and employees across a wide range of employee relations matters. While supporting two other MAP team members, you’ll play an important role in helping us create a fair, supportive, and engaging workplace culture.

Your Role:

• Provide expert advice and guidance to managers on employee relations matters across the business.
• Manage ER cases from start to finish, including investigations, disciplinaries, grievances, and appeals.
• Ensure all ER matters are handled fairly, consistently, and in line with employment legislation and company policies.
• Support managers with short-term absence management, probation reviews, and flexible working requests.
• Coach and upskill managers on MAP policies, procedures, and best practice approaches.
• Support employees and managers with progression planning through Monster Progression Plans (MPPs).
• Assist with UK payroll administration and provide support with payroll-related queries.
• Collate, analyse, and report on people data, including absence trends and ER metrics.
• Occasionally support with delivering training sessions and workshops on people-related topics and workplace policies.
• Work collaboratively with the wider MAP team to provide a positive employee experience.
• Regular travel to our Scunthorpe sites and occasional travel to our Venlo, Netherlands warehouse will be required to support managers and teams across our wider business operations.

Skills We Love:

• Demonstrable experience providing HR and ER advice within a fast-paced environment.
• Strong knowledge of employee relations processes, policies, and UK employment law.
• Excellent written and verbal communication skills with the ability to influence and support stakeholders at all levels.
• A positive, proactive, and approachable attitude with a genuine passion for supporting people.
• Highly organised with meticulous attention to detail.
• Confident using HR systems and IT packages, including HR reporting tools.
• Ability to manage multiple priorities and maintain confidentiality at all times.
• A solutions-focused mindset with strong problem-solving abilities.
• CIPD Level 5 would be great, but is not essential.
• Knowledge of Dutch employment law would also be advantageous, but not essential.
• Previous payroll administration experience would be beneficial.
• Full UK driving licence and willingness to travel between sites.

Working Hours & Location

This is a full-time position (37.5 hours per week) with flexible start and finish times — begin your day between 8:00am and 9:30am, and finish between 4:00pm and 5:30pm, depending on your preference. Lunch breaks can be taken as either 30 minutes or 1 hour.

You’ll be based full-time at our modern office near York (YO60 6PG). Due to the location, access to your own transport is essential.

About Monster Group

At Monster Group, we’re dedicated to fostering a positive, inclusive workplace where everyone has the opportunity to succeed. We actively champion diversity and equal opportunity, creating a culture rooted in respect, collaboration, and innovation. We welcome applications from individuals of all backgrounds. Please note, applicants must have the legal right to work in the UK.

For us, work is more than just a job — it’s a place to grow, have fun, and make a meaningful impact. We’re committed to supporting your development, encouraging continuous learning, and empowering you to live our values every day.

What We Offer

Health & Financial Wellbeing

• Private Medical Cover through AXA, including access to the AXA Employee Assistance Programme
• Mental Health First Aiders – here when you need someone to talk to
• Group Life Assurance Plan – peace of mind for you and your loved ones
• Long-Term Income Protection – because we’ve got your back for the long haul
• Emergency Loans – support for life’s unexpected “Oh no!” moments
• Enhanced Family Leave & Support – for growing families and navigating life’s sensitive moments

Time Off That Truly Counts

• 25 days holiday + bank holidays
• Up to 5 extra days for long service – one for each year with us
• Birthday Lie-In – take a late start, long lunch, or early finish
• Paid Volunteering Day – make a difference on Monster’s time
• 30-minute lunch flex – start early or finish early, your choice
• Dress Down FriYAYs – ease into the weekend in comfort
• Stylish & Smart Dress Code – dress how you feel confident and professional

Perks That Make Life Sweeter

• The Wisdom App – wellbeing tools right at your fingertips
• Bright Exchange Discounts – shop 'til you drop with exclusive offers
• Bike to Work Scheme – a healthier you, a greener planet
• Free Parking at all our sites
• Unlimited tea, coffee, and treats – including our legendary Orange Treat Bucket

Culture & Celebration

• The Moscars – our very own Oscars-style celebration of excellence
• Monster Mixers & Seasonal Socials – from festive parties to team get-togethers
• Monster’s Monthly Wheel of Fortune – spin to win brilliant prizes
• Warm Monster Welcome – free breakfast or lunch on your first day

Please note: Some benefits (like private medical cover and the bike to work scheme) become available after your probation — we’ll walk you through everything during onboarding!

Pay: £28,500.00-£32,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Paid volunteer time
• Private dental insurance
• Private medical insurance

Ability to commute/relocate:

• York YO60 6PG: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person