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Job Title: Executive PA & People Manager Hours: 37 hours per week Reports to: Chief Executive Officer Location: This role is office-based at Coxwold House, Easingwold Business Park, Birch Way,

Easingwold, York YO61 3FB. The successful applicant may have the opportunity to work flexibly dependent on location and business needs.

Purpose of the job: BIGGA is a membership organisation for golf greenkeepers and currently has approximately 6,000 members from all areas of the greenkeeping industry. Those members join the Association to receive direct benefits, engage in educational and career development opportunities, network and promote their profession. As Executive PA to the CEO, you will play a pivotal role in ensuring the smooth and effective operation of the organisation. You will provide high-level executive support, managing a complex diary, coordinating travel, and preparing agendas, papers and briefings to ensure the CEO is fully informed and well prepared. The role requires strong partnership with the CEO, Board and wider team, supporting governance processes, coordinating cross-organisational meetings and projects, and maintaining efficient systems for information, policies and documentation. This is a varied and high-trust position where excellent judgement, organisation and attention to detail are essential to enabling effective leadership and operational success. Key Responsibilities

 Provide proactive support to the CEO and Senior Management Team (SMT).  Manage complex scheduling and diary coordination across multiple projects, priorities and

stakeholders.  Track actions, priorities and follow-ups to maintain momentum and accountability across the

organisation.  Act as a central point of contact for the CEO, SMT, Board, wider office team and external

partners.  Support the coordination and maintenance of organisational systems, processes and

compliance activities. Responsible for: 1. PA to CEO

a. Provide a comprehensive and confidential support service to the CEO and Senior Management Team (SMT).

b. Proactively manage the CEO’s electronic diary, ensuring effective prioritisation and seamless coordination of commitments.

c. Arrange all travel, accommodation and logistics for the CEO and Board liaising with colleagues as required.

d. Manage the CEO’s inbox, including filing and identifying priority communications to ensure timely and appropriate responses.

e. Organise and coordinate internal and external meetings (in-person and virtual), including Board of Management, SMT, full team, client meetings and training events.

f. Oversee the preparation, distribution and tracking of agendas, papers, actions and logistics.

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g. Manage and submit credit card expenses for the CEO, as well as process and reconcile the Executive PA’s own expenses in line with company procedures

h. Liaise professionally, diplomatically and discreetly with external stakeholders on behalf of the CEO.

i. Develop strong working relationships across the organisation, providing guidance, support and consistent communication aligned with leadership priorities.

j. Support the implementation of organisational projects, initiatives and procedures aligned with strategic goals.

k. Oversee the organisation of company events including staff and management off-site training days, social events, and the annual Christmas event.

l. Draft, format and quality-check professional correspondence, papers and documentation on behalf of the CEO and SMT.

m. Undertake any other duties commensurate with the level of the role, as directed by the CEO. 2. Board & AGM Support

a. Oversee all aspects of the online Annual General Meeting (AGM), including: i. Preparing and distributing papers in line with required timelines ii. Taking accurate minutes for publication iii. Managing member invites, attendance tracking and Zoom meeting logistics

b. Coordinate quarterly Board meetings, including booking all arrangements such as accommodation, lunches, dinner reservations and itineraries, preparing agendas and papers, taking accurate minutes, and tracking actions.

c. Record all Board CPD activity in partnership with the Learning & Development team. d. Support the transition of outgoing and incoming Board members, including arranging uniform

and company credit card, coordinating itineraries and travel, supporting BTME attendance, arranging gifts and managing any ongoing requirements throughout their term.

3. People Management

a. Oversee day-to-day operations, including the management of employee records on the

Breathe HR system (holidays, sickness absence, performance data, and general employee information).

b. Support the development and continuous improvement of systems, processes, and people-management practices alongside the external HR supplier.

c. Support employee onboarding and offboarding activities, ensuring compliance with statutory obligations, delivering effective inductions, and maintaining a positive employee experience throughout probation and beyond.

d. Maintain and update policies, procedures, contractual documents, and the employee handbook in line with changes to UK employment legislation.

e. Produce accurate and confidential documentation including contracts, letters, and formal communications.

f. Oversee the staff appraisal process, including scheduling SMT appraisals with the CEO, supporting managers with reviews, maintaining appraisal documentation, and updating Breathe records.

g. Support the annual salary review and performance-related pay processes. h. Assist with employee relations matters, including disciplinary, grievance, redundancy, and

capability issues, working alongside the CEO and the external HR supplier. i. Collaborate with the CEO to respond to HR actions and priorities as required.

4. BTME (Annual Exhibition)

a. Coordinate Board and staff itineraries, and staff rotas for the full team and each department b. Manage and coordinate the BIGGA lunch. c. Order gifts for departing Board members including the President and any staff d. Liaise with the Board on post-show staff communications, including coordinating the

purchase and distribution of thank you vouchers for staff e. Support the CEO and SMT with any other relevant tasks f. Attend BTME working group sessions – create agendas, take minutes and distribute actions

accordingly.

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Additional responsibilities:

 Undertake any other duties and reasonable requests that are in keeping with the nature of this post

 Attend member events as directed  Recommend ideas for improvement and highlight any problems  Plan work efficiently to meet the organisations goals and objectives  Able to delegate work effectively and provide practical support

Works with: Line manager: CEO Also in team: CFO Person Specification Knowledge, skills and abilities Essential  Proven Administration and PA experience supporting senior leadership.  Exceptional organisational and time-management skills, with the ability to prioritise a demanding

workload and manage multiple tasks in a fast-paced environment.  Strong communication and interpersonal skills, with the ability to influence, negotiate, and build

credibility at all levels of the organisation.  Demonstrated ability to handle confidential and sensitive information with absolute discretion.  Experience in coordinating Board or committee meetings, including agenda preparation, action

tracking, and accurate minute-taking.  Ability to build and maintain effective working relationships across departments, with members

and external suppliers.  High level of customer service with strong problem-solving abilities.  Confident working independently, using initiative, and contributing effectively as part of a team.  Advanced IT proficiency, particularly in Microsoft Office applications including Outlook, Word,

and Excel.  Exceptional attention to detail and accuracy.  Proactive, highly organised, and able to plan ahead to meet strict deadlines.  Clear, professional communication skills, including when dealing with senior stakeholders.

Desirable  Confidence in preparing high-quality reports, presentations, and briefing documents.  Familiarity with governance processes and supporting senior boards or committees.  Experience managing small projects or contributing to organisational improvement initiatives.  Experience handling HR-related administration or supporting People functions.  Comfortable working with CRM systems, databases, or digital collaboration tools (e.g., Teams,

SharePoint). Disposition  Demonstrates a positive, can-do attitude with a flexible approach to changing priorities.  Proactive, dependable, and takes ownership of tasks and challenges.  Ability to remain calm, professional, and solutions-focused under pressure.  Approaches work with professionalism, discretion, and a commitment to high standards.

Other  Working hours: Monday – Thursday 8:45 - 17:00 Friday 8:45 - 16:30  Predominately office based, possibility of hybrid working to be agreed with the CEO

Updated March 2026

New Business Team Member

Issue No: 2 Date: 17.03.2023

Confidentiality level: Confidential

*Ref – New Business Team Member Job Description Uncontrolled when printed.

Last reviewed by Maxine Baines

Page 1 of 2

Detail

Job Title NEW BUSINESS TEAM MEMBER

Reporting to Sales & Operations Manager

Department New Business Team

Main Purpose

To generate high-quality new business opportunities by engaging prospective customers through outbound activity, identifying their needs, and securing qualified appointments for the Business Development Managers. The role focuses on creating early pipeline, opening conversations within target accounts, and ensuring a consistent flow of well-qualified leads into the sales process.

Duties & Responsibilities

• Cold calling prospects & cancelled customers

• Qualifying new leads

• Actively pursuing dormant prospects

• Identifying opportunities by profiling potential clients using fact finding techniques

• Establishing decision makers

• Building and managing own pipeline • Communicating with the BDM’s

• Enter and update leads and opportunities in the database

• Booking qualified meetings for the BDM’s

• Maintaining accurate records and future expiries to maximise pipeline

Skills

• Proven experience in telesales or outbound lead generation.

• Energetic, proactive mindset with a strong drive to achieve targets.

• Collaborative approach suited to a fast-paced, sales-oriented environment.

• Self-motivated, confident, and comfortable taking initiative. • Skilled at identifying and developing new opportunities

through questioning and insight.

• Strong organisational and time-management capabilities.

• Confident communicating with senior stakeholders in mid- market and enterprise organisations.

• High call resilience with the ability to handle objections and maintain momentum.

• Clear and persuasive communication style, both verbal and written.

• Comfortable using CRM platforms and sales tools to manage pipelines and activity.

• Able to quickly grasp technical concepts related to telecoms

and managed services and translate them into business value.

New Business Team Member

Issue No: 2 Date: 17.03.2023

Confidentiality level: Confidential

*Ref – New Business Team Member Job Description Uncontrolled when printed.

Last reviewed by Maxine Baines

Page 2 of 2

Salary • £26,800

Hours of work

• Monday to Friday, 9:00 to 5:00

Benefits

• 20 days holiday initially, increasing each year by one day to a maximum of 30 days.

• Bank holidays in addition to holiday allowance

• On site parking

• Workplace pension

• Attendance bonus • Company bonus

• Bupa Employee Assistance Programme

• Birthday Gift Voucher • Long Service Vouchers

• Free EV Charging

• Challenger clothing

• & more!

Job Description Clinic Receptionist

Reporting To Practice Manager and Principal Chiropractors

Overall Job Purpose To attend to clients and clinicians. Dealing with enquiries face to face, by phone, and e-mail. Provide information to existing clients and the public. To undertake the daily running of the clinics which involves using office-based systems including bespoke clinic software, Microsoft Office applications & internet-based health programmes. To ensure the clinic is tidy and safe for visitors.

Core Responsibilities

1. Meet and greet clients 2. Organise client bookings using clinic software 3. Handle telephone, e-mail, web, and face-to-face enquiries and messages 4. Manage payments for clinic appointments 5. Support the clinician team 6. Undertake administrative tasks to support the smooth running of clinics 7. Prepare client correspondence and documents 8. File management both paper case notes and associated electronic notes 9. Ensure the clinic is clean, tidy and safe at all times, and report any issues to management. 10. Follow our Quality in Practice Framework to provide quality patient partnership standards

Essential Skills, Behaviours and Knowledge

1. Experience in a customer facing organisation 2. Good working knowledge of Microsoft Word, Excel and Outlook, using the internet, and the ability

to learn new software programmes 3. Can anticipate customer needs, providing excellent customer service with sensitivity and discretion 4. Excellent communication skills in person and by phone, email, teams and text message 5. Great typing skills 6. Detailed, conscientious, and accurate in work 7. High degree of personal organisation and time management

Hours & Location

Monday: 8.30 – 1.15 (+ 1.45 – 5.30 optional) Tuesday: 8.30 – 1.15 + 1.45 – 6.00 Thursday: 8.30 – 1.15 + 1.45 – 6.15 Friday: 8.30 – 1.15 + 1.45 – 6.15 Our clinic is located in the centre of Pocklington, accessible by EYMS buses. We have a private car park available for staff to use.

Competencies for Clinic Receptionist Role

Behaviour Description

Communication  Provides regular feedback and updates to other staff, clinicians, and management  Speaks openly and honestly when faced with problems or issues that affect clients, clinicians,

other staff, or the business  Communicates with sensitivity and discretion to all clients and clinicians  Maintains patient confidentiality at all times

Organised  Plans clinics ahead attending to electronic diaries, paper file management and clinicians’ requirements

 Follows clear and current clinic management systems and working procedures for daily clinics to run smoothly

 Uses time efficiently to complete additionally assigned tasks Commercially Minded

 Shows initiative in identifying opportunities for clinic service and product development  Understands the strategy and vision of Chiropractic Plus  Converts enquiries to bookings and achieves high client retention as key areas of

performance IT Skills  Confident use of IT equipment in general to include the use of PCs, laptops, tablets, printers,

mobile phones, data sticks, and external hard drives  Experienced in using Microsoft Word, Excel, Outlook, other email packages (including

attaching documents to emails, forwarding emails, saving emails etc), & CRM software  Can navigate confidently around shared network drives (including saving, moving files etc)  Source and locate information and images on the internet

Customer Focused  Works the hours needed to staff clinics and complete work assigned  Presents a professional, yet caring face of Chiropractic Plus at all times  Gives consistently high customer service fostering excellent customer and stakeholder

relationships Time Management  Plans and prioritizes their own workload for running the day’s clinic and preparing ahead for

the next clinic  Achieves the workload as set in the daily, weekly, and monthly work-plans and clinic diary

Accuracy & Numeracy

 Aims to achieve 100% accuracy, and free of errors and omissions, in all own work  Takes the time to check their own work before submitting for internal use or issuing to

clients or stakeholders  Raises with Practice Manager any errors or omissions identified

• Can you give me a brief overview of your marketing career and tell me about your current role?
  Looking for: Around 10+ years' marketing experience with progression into leadership.

• How many years have you managed a marketing team, and what has the structure and size of that team been?
  Looking for: At least 5–6 years' people management experience with responsibility for coaching and development.

• What experience do you have within consumer goods, and which product categories have you worked in?
  Essential: Consumer products/FMCG. Toys or seasonal products are a bonus. Not just B2B.

• Tell me about an integrated marketing campaign you've led from strategy through to delivery. Which channels were involved, and what were the results?
  Looking for: Brand, digital, ecommerce, trade, paid media, PR and social working together with measurable commercial outcomes.

• Have you owned an annual marketing strategy and budget? Approximately what size budget have you managed?
  Looking for: Ownership rather than support, with experience allocating and managing marketing spend.

• How have you used data or customer insights to influence marketing strategy or improve campaign performance?
  Looking for: Commercial thinking, use of analytics and evidence-based decision making.

• What experience do you have working closely with Sales, Product, Finance and senior leadership?
  Looking for: Strong stakeholder management and cross-functional collaboration.

• Have you managed external agencies? If so, what types of agencies and how did you measure their performance?
  Looking for: Experience managing creative, digital, PR or media agencies and holding them accountable for results.

• Can you tell me about a successful product launch or seasonal campaign you've led?
  Looking for: Project management, commercial impact and experience working to deadlines.

• Why are you interested in this opportunity, and what are you looking for in your next role?
  Looking for: Genuine motivation and alignment with the role.