TECHNICAL SALES ADVISOR

About HAGS

For more than 75 years, HAGS has been designing and manufacturing recreational equipment that brings communities together. We create playgrounds, sports and fitness areas, and urban furniture that inspire people of all ages to get outdoors, connect, and thrive.

At HAGS, we believe in building spaces that spark joy, encourage movement, and make a lasting impact. When you join us, you become part of a team shaping meaningful environments for children, families, and communities around the world.

About the role

We're looking for an enthusiastic and customer-focused Technical Sales Advisor to join our growing team. This is an exciting opportunity for someone who enjoys building relationships, identifying opportunities and delivering exceptional customer service.

As a Technical Sales Advisor, you'll play a key role in supporting business growth by managing enquiries, nurturing leads, preparing proposals and quotations, and helping customers find the right solutions for their projects. You'll support customers across our key markets, including local authorities, facilities management organisations and the leisure sector. This is a fantastic opportunity for a motivated individual who thrives in a fast-paced environment and enjoys making a real impact.

What you’ll be doing

• Managing inbound and outbound sales enquiries, providing a professional and responsive customer experience.
• Qualifying leads and proactively following up opportunities to maximise sales potential.
• Preparing accurate quotations and proposals to help secure new business.
• Striving to reach and surpass individual and team monthly, quarterly and annual sales targets
• Maintaining and updating CRM records, ensuring customer interactions and opportunities are accurately captured.
• Building strong relationships with customers to encourage repeat business and referrals.
• Keeping up to date with industry trends, competitor activity and market opportunities.

And much more—always with support, structure, and clear guidelines in place.

You’ll thrive in this role if you:

Love building relationships and helping customers — you enjoy connecting with people, understanding their needs and delivering a positive customer experience.

Are confident having commercial conversations — you naturally spot opportunities, influence decisions and enjoy turning enquiries into successful outcomes.

Enjoy working in a fast-paced environment — you can manage multiple priorities, maintain momentum and stay organised when things get busy.

Take pride in your attention to detail — you produce accurate quotations, maintain high-quality records and ensure nothing gets missed.

Thrive as part of a collaborative team — you enjoy working closely with colleagues, sharing knowledge and supporting others to achieve success.

Preferrable:

- Experience in the playground industry

- Experience in a customer facing sales role.

- A basic technical understanding of how products operate

Salary and package

• £28,000 per annum
• 4% pension
• Holiday purchase scheme
• Discounts and wellbeing through Perkbox

Why HAGS?

You’ll be joining a supportive, collaborative team that values your ideas, appreciates your people skills, and trusts you to bring your best. We’re committed to creating an inclusive and diverse workplace where everyone can thrive and grow.

If you’re a people-focused multitasker with strong communication skills and a passion for getting things right, this could be a brilliant next step in your career.

Salary and benefits

· £28,000 base

· 4% pension

· Health, wellbeing and discounts through Perkbox

9-month maternity cover - Commercial Administrator

BIGGA (the British and International Golf Greenkeepers Association) is the UK’s leading professional association for golf greenkeepers and turf management professionals. It supports members through education, training, networking and professional development.

The Commercial Administrator plays a key part of BIGGA’s Commercial & Marketing Department and, the core purpose of the role is to lead on our in-house recruitment advertising service, support processing exhibitor stand bookings and assist other departmental projects throughout the year.

Areas of responsibilities:

• Help drive and reach sales targets across commercial projects
• Support the Commercial Director and Commercial Manager with all commercial activities and events
• Provide administrative support to the Commercial & Marketing team
  

Responsible for:

1. Recruitment Advertising Service

• Manage all correspondence received into company info@ inbox disseminating to team members
• Answer inbound recruitment calls or emails promptly
• Raise booking forms and sort signature from golf club
• Upload online job adverts to BIGGA website and arrange magazine adverts where necessary
• Manage online recruitment adverts received online via the BIGGA website
• Process immediate payments or schedule for invoice payment
• Register transaction on CRM system
  

2. BIGGA Turf Management Exhibition (BTME)

• Process exhibitors stand booking forms and schedule for invoice
• Maintain internal and third-party contractor spreadsheets
• Update exhibition floor plan
• Populate exhibitor portal
• Answer inbound BTME calls or emails promptly
  

3. Support Commercial Director and Commercial Manager

• Assist with tasks set
• Attend meetings where necessary
  

4. Administration

• Input and process sales order forms and liaise with relevant department
• Input sales orders to spreadsheet
• Learn and efficiently utilise CRM system
• Source advertising and editorial content from clients
• Prepare reports and spreadsheets when guided
• Raise contracts and liaise with clients for signing
• Support other departments with workload where necessary

Additional Responsibilities:

• Attend member events as directed
• To recommend ideas for improvement and highlight any problems
• To plan work effectively to meet department goals and objectives

Person Specification:

• Computer literature with an understanding of Microsoft products
• Experience in a customer service facing role
• Able to multi-task and meet deadlines
• Interpersonal abilities
• Administration experience
• Initiative and willing to learn
• Able to establish and maintain good working relationships with other departments, members, clients and suppliers
• Good organisational skills
• Able to work in the office Monday – Friday
• Good attentional to detail

Please send across your CV, covering letter and availability to interview to - Lauren@bigga.co.uk

Job Title:       Commercial and Events Coordinator

Department:      Commercial

Hours:       37 hours per week

Reports to:       Commercial Director

Location:       Office based

Purpose of the job:

BIGGA is a membership organisation for golf greenkeepers and currently has approximately 6,000 members from all areas of the greenkeeping industry. Those members join the Association to receive direct benefits, engage in educational and career development opportunities, network and promote their profession.

As Commercial and Events Coordinator you will:

• Co-ordinate the delivery of BIGGA’s national initiatives: Student Greenkeeper of the Year, ICL Scholarships, The R&A Championship Agronomy Programme, TPC Sawgrass, Mental Health workshop, and The BIGGA Delegation sponsored by Bernhard
• Coordinate and deliver events as directed by Commercial Director specifically: Golf Environment Awards, Early Bird Run at BTME, BIGGA Celebration and BIGGA Awards and BIGGA National
• Coordinate external events such as Saltex, GroundsFest, Golf Industry Show, ScotsTurf and any others that arise as conducted by Commercial Director
• Promote BIGGA in a positive manner to members, sponsors, clients, and the wider golf industry
• Build and maintain strong relationships internally and externally

Responsible for:

1. Planning, co-ordination and delivery of the Association’s member events and initiatives. The list of events and initiatives is subject to change as the Association’s activity evolves. The role typically includes:
   1. Working with the Commercial team from client agreement until the event/initiative has finished
   2. Ensure there is clear communication with client
   3. Working with the Membership team to ensure smooth client and membership customer service
   4. Working with the Membership team, coordinate initiative application process and organise judging
   5. Coordinate and deliver any client meetings
   6. Delivering events on site or online as necessary
   7. Gather and analyse feedback following initiative and event and feedback to client
   8. Working with the Membership team where necessary
   9. Co-ordinating selection of successful applications
   10. Working within the Commercial team, ensure all elements of agreement are followed through
   11. Working with Commercial Director on end to end delivery of the Golf Environment Awards
2. Attend BTME each year to support the Commercial team and delivery of any on-site events and engagement
3. Provide support when necessary to Commercial Director
4. Provide support to Marketing and Communications as directed by Commercial Director
5. Support the wider Commercial team where necessary
6. Produce internal reports on each initiative and event
7. Attend BTME in January each year to support the delivery of events and engage with the Membership and BIGGA team
8. Liaise with designer when necessary

Marketing:

1. Produce and agree with Commercial Director marketing plans for each initiative and event, working with the Marketing and Communications team to maximise engagement, applications and attendance
2. Monitor and report on the effectiveness of promotional activity, providing recommendations for future improvements
3. Support marketing team to deliver plans on socials, website and GI

Additional responsibilities:

• Assist the Commercial team as necessary
• Gather content if needed for each initiative or event for promotion purposes
• Attend member events as directed by Commercial Director
• Attend exhibitions when directed
• Travel to gather content when needed and or directed
• Recommend ideas for improvement and highlight any problems
• Plan work efficiently to meet the departmental goals and objectives

Works with:

Line manager: Commercial Director

Also in team:   Commercial Manager, Marketing and Communications Manager, Commercial Administrator, Marketing and Communications Coordinator, Commercial Executive

Person Specification 

Knowledge, skills and abilities

Essential

• Excellent understanding of event management and planning
• A good knowledge of business practices, administration, meeting procedures, customer service skills and techniques
• Able to establish and maintain good working relationships with other departments, members and sponsors
• Good organisational, written and verbal skills
• Good communication skills
• Good attention to detail
• Able to multi-task and meet deadlines
• IT literate: Microsoft Office suite and social media channels

Desirable

• Understanding of Microsoft Dynamics CRM system
• Understanding of a membership organisation(s)
• Understanding of the greenkeeping industry

Disposition

• Willing to learn
• A professional manner and attitude
• Able to remain calm under pressure
• Able to adapt to change and be flexible