Job Description: Legal Assistant

Job Description Transport Executive-

Flights

Transport executive-Flights Page 1 of 2

Department: Transport Date Created: 08/08/2023

Reports To: Transport Manager Direct Reports: Team Leader

The purpose of your role is to:

The purpose of the position is to deliver first rate customer service to all potential and existing customers and to

ensure that all elements of the service are delivered to a high quality and on time.

To work within the Flight department ensuring a robust process is in place for all tasks and ensure these

are completed within the SLA and KPI.

To communicate with all suppliers, and both internal and external customers in an effective and efficient

manner to ensure the products and services requested by our customers are delivered at the highest

standard.

To work as part of a team to deliver the service and to undertake any task required to fulfil Company,

team and individual performance objectives.

In this role you are accountable for:

1. Making flight bookings, adhering to tight deadlines and ensuring bookings are processed accurately.

2. Ensure customer and group cancellations are fully communicated to relevant suppliers

3. Ensuring that relevant systems are up to date with accurate flight details and information

4. Pricing and planning future tours.

Your key responsibilities are to:

a) Ensuring all flights, both adhoc and groups are booked and loaded in a timely and efficient manner.

b) Ad-hoc flight requests are completed to meet our SLA.

c) Processing all customer information, compliant with GDPR.

d) Wider support for the transport team

e) Monitoring ticket deadlines and customer e-tickets

f) Forward planning, pricing and ordering of future groups.

The characteristics required to be successful are:

We require people who want to be the best. Wanting to be the best is not good enough though – you must also

have the skills, attitude and energy to help us achieve our goals. How you contribute to our positive culture and

how you feel about your role is hugely important to us.

In addition to the above, this role also requires you to have the following:

• Good time management skills, with the proven ability to prioritise and be incredibly organised.

• Able to work under pressure to meet deadlines with meticulous attention to detail

• GDS experience preferred but not essential

Job Description Transport Executive-

Flights

Transport executive-Flights Page 2 of 2

• Able to analyse data, problem solve and make decisions confidently

• Strong interest in travel with good geographical knowledge

• Possess a methodical and organised approach to work, both individually and as part of a team

• Capable of following written and verbal instructions and possess a clear and concise approach in verbal and written communication

Job Description

Transport Executive - Rail

Transport Executive - Rail Page 1 of 3

Department: Flights & Rail Date Created: January 2026

Reports To: Flights & Rail Manager Direct Reports: None

The purpose of your role is to:

Work within the Transport team to ensure a robust process is in place for all tasks, providing strong support to the team in confirming and coordinating all rail arrangements. You will collaborate closely with other departments to ensure that all onward ground arrangements align accurately with rail schedules, delivering a seamless and high‑quality experience for all potential and existing customers. All duties must be completed within SLA and KPI expectations to maintain first‑rate customer service.

In this role you are accountable for:

1. Confirming arrangements for all rail journeys in your dedicated areas of responsibility within strict deadlines, ensuring the team is fully supported throughout the process.

2. Responding swiftly to availability issues and identifying suitable alternative arrangements while keeping all stakeholders informed.

3. Proactively managing travel disruption to ensure customers reach their intended destinations while maintaining a high level of customer experience.

4. Establishing and maintaining direct relationships with suppliers relating to the brand, with full training and ongoing support provided.

5. Working collaboratively with internal teams to ensure all ground arrangements, such as transfers and regional connections, are fully aligned with rail timings.

Your key responsibilities are to:

a) Communicate effectively and efficiently with suppliers, tour managers, and internal departments to ensure all rail and ground arrangements deliver the highest standard of service to customers. b) Work within the Transport team to maintain strong processes, supporting colleagues to ensure all rail arrangements are completed accurately, on time, and in line with SLA and KPI expectations. c) Ensure all elements of the customer journey including rail, ground arrangements, and any related services, are delivered to a high standard and in line with scheduled timings. d) Work as part of a wider team to deliver the service and undertake any task required to achieve company, team, and individual performance objectives. e) Liaise closely with other teams across the business to ensure a seamless tour experience, particularly where ground arrangements must be planned in alignment with rail schedules, and respond to queries relating to these services. f) Respond to customer requests to amend their holiday within strict timescales while maintaining excellent customer service standards. g) Carry out any other duties reasonably expected of the role.

Job Description

Transport Executive - Rail

Transport Executive - Rail Page 2 of 3

The characteristics required to be successful are:

We require people who want to be the best. Wanting to be the best is not good enough though – you

must also have the skills, attitude and energy to help us achieve our goals. How you contribute to our

positive culture and how you feel about your role is hugely important to us.

In addition to the above, this role also requires you to have the following:

• Proven experience of working in a high volume and fast paced customer focused environment with a strong emphasis on customer service

• Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail

• Strong interest in travel with good geographical knowledge

• A strong team player

• Capable of following written and verbal instructions and possess a clear and concise approach in verbal and written communication

• Excellent written English and numeracy skills

• Possess a methodical and organised approach to work, both individually and as part of a team

Job Description

Transport Executive - Rail

Transport Executive - Rail Page 3 of 3

• Proven experience of working in a high volume and fast paced customer focused environment with a

strong emphasis on customer service

• Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail

• Strong interest in travel with good geographical knowledge

• A strong team player

• Capable of following written and verbal instructions and possess a clear and concise approach in verbal and

written communication

• Excellent written English and numeracy skills

• Possess a methodical and organised approach to work, both individually and as part of a team

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TRAFFIC PLANNER – JOB DESCRIPTION

JOB TITLE: Traffic Planner REPORTING TO: Planning Manager OVERALL PURPOSE: To execute an efficient transport plan through effective use of resources to deliver the highest standards of service and compliance. PRINCIPAL ACCOUNTABILITIES:

• Timely and accurate planning of the transport operation.

• Building effective relationships with customers and drivers to ensure strong communication.

Making sure drivers have clear instructions and checking they ae followed.

• Managing different vehicle types (fridge trailers, curtain trailers, bulk tankers, vans, meat rails,

rigid trucks)

• Ensuring loads are compliant in terms of weight, temperature, security.

• Managing and overseeing the active sourcing and conversion of both primary and back load

activity to ensure optimum resource capability and maximise revenue opportunity.

• Actively supporting and contributing to quality management including participation in meetings,

reports regarding updates, new policies, new procedures and customer specific requirements.

• Reporting incidents and accidents in a timely manner. Complete investigation reports and follow

up actions.

• Managing the plan to facilitate vehicle and trailer inspection, service, repairs, MOT and fridge

maintenance schedules are carried out at the correct time.

• Monitoring the quality, quantity & cost efficiency of the movement of goods.

• Ensuring compliance with vehicle and trailer hygiene, load and vehicle security, fraud and

vulnerability and general requirements of BRCGS and DTAS standards.

• Ensuring drivers are trained to required standard and utilising the driver trainer to support

additional requirements.

SPAN OF ACTIVITIES:

• Following through the plan to ensure all work is covered.

• Reporting unavoidable delays to customers at the earliest opportunity.

• Providing customer KPI reports as required.

KEY SKILLS:

• Experience and knowledge of all aspects of traffic office operations including vehicles, trailers ,

payload dimensions, manual handling equipment, health and safety, drivers’ hours/tachograph

legislation.

• Ability to use various and changing digital platforms used in transport management. (tracking,

cameras, maintenance, planning tools, tacho analysis, customer portals)

• Problem solving ability including tenacity to work through and find effective solutions to

complex problems.

• Having awareness of, and strategic response to legislation and compliance changes and other

factors that directly affect transport operation.

• Competence to manage and understand transport refrigeration operation.

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• Excellent time management skills including the ability to work under pressure and multi-task

whilst maintaining excellent attention to detail.

• Excellent communicator at all levels.

• Strong geographical knowledge.

• Full driving licence.

You may not have heard of Stage One, but we can guarantee you will have seen our work. From the 2012 Olympic Cauldron, architectural experimentation for the Serpentine Pavilion, the Eurovision Song Contest, and even the set for Ed Sheeran’s Mathematics Tour, we produce work that is seen all over the world.

We are a creative construction and manufacturing company and are responsible for delivering some of the most iconic projects in recent times.

We are a multi-disciplined manufacturer spread over 12,000sqm of estate, with four facilities that house engineering, fabrication, woodwork, finishing and specialist manufacturing.

Assistant Management Accountant The Role: The Assistant Management Accountant will support the finance team while carrying out assigned tasks to develop within the role. Key responsibilities include financial reporting, maintaining cashbooks, and managing the sales ledger.

Salary: Up to £30,000 DOE

Hours of Work: 35 hours per week, Monday – Friday, 9.00-17.00

Location: Based at Tockwith, near York

Assistant Management Accountant Key Responsibilities:

Preparing monthly management accounts

Overhead analysis

Assisting with annual audit work

Sales ledger and purchase ledger tasks

Cashbook management and bank reconciliation work

Process and manage company credit card transactions

Preparation of ad-hoc financial analysis to support decision making

Using software including Sage 200 Accounts, Microsoft Excel

Person Specification Qualifications: ESSENTIAL

A general education to include 5 GCSE passes at Grade C or above (including Maths and English), or an equivalent educational qualification, or relevant experience

AAT qualified

Knowledge: DESIRABLE – Previous knowledge of Sage 200

Personal Attributes: ESSENTIAL

Positive attitude to work, drive, enthusiasm and commitment

Ability to remain calm when under pressure

Strong attention to detail

Have a flexible approach to working hours, so that these can be arranged to meet the needs of the business, particularly during busy periods of the year

Person Specification [ CONTINUED ]

Willingness to undertake relevant training as appropriate

Enthusiasm to support other areas of the department as required

Skills, Experience, Abilities & Competencies: ESSENTIAL

Competent in Microsoft Office Suite including Outlook and Excel

Strong communication skills and ability to communicate effectively with a wide range of people

Excellent time management skills and the ability to effectively organise and prioritise own work and follow procedures to produce work to a high standard, to required deadlines

Ability to handle a varied and ever-changing workload

DESIRABLE

Experience of using internal databases

Interested? If you would like to apply,

please send your CV and covering letter to recruitment@stageone.co.uk