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Job Description

Transport Executive - Rail

Transport Executive - Rail Page 1 of 2

Department: Flights & Rail Date Created: August 2023

Reports To: Flights & Rail Manager Direct Reports: None

The purpose of your role is to:

Work within the Transport team ensuring a robust process is in place for all tasks and ensure these are completed

within the SLA and KPI, in order to deliver first rate customer service to all potential and existing customers.

In this role you are accountable for:

1. Confirming arrangements for all rail journeys in your dedicated areas of responsibility within strict

deadlines

2. Responding to availability issues with speed and finding suitable alternative arrangements

3. Proactively manage travel disruption ensuring all customers reach their intended destination whilst

maintaining the customer experience

4. Establishing and maintaining a direct relationship with suppliers relating to the brand. A suitable period of

training and ongoing support and guidance will be available

Your key responsibilities are to:

a) Communicate with all suppliers, tour managers and internal departments etc. in an effective and efficient

manner to ensure the products and services requested by our customers are delivered at the highest

standard.

b) Work within the Transport team ensuring a robust process is in place for all tasks and ensure these are

completed within the SLA and KPI, in order to deliver first rate customer service to all potential and

existing customers.

c) Ensure that all elements of the customer service are delivered to a high quality and on time.

d) Work as part of a team to deliver the service and to undertake any task required to fulfil Company, team

and individual performance objectives

e) Liaise with other teams in the business to ensure a seamless tour experience for customers and

responding to queries about rail products and services relating to these suppliers

f) Respond to customer requests to alter their holiday within strict timescales whilst maintaining a high

standard of customer service

g) Any other duties reasonably expected of the role.

The characteristics required to be successful are:

We require people who want to be the best. Wanting to be the best is not good enough though – you must also

have the skills, attitude and energy to help us achieve our goals. How you contribute to our positive culture and

how you feel about your role is hugely important to us.

In addition to the above, this role also requires you to have the following:

Job Description

Transport Executive - Rail

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• Proven experience of working in a high volume and fast paced customer focused environment with a

strong emphasis on customer service

• Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail

• Strong interest in travel with good geographical knowledge

• A strong team player

• Capable of following written and verbal instructions and possess a clear and concise approach in verbal and

written communication

• Excellent written English and numeracy skills

• Possess a methodical and organised approach to work, both individually and as part of a team

Job Description

Tour Operations Executive

Tour Operations Executive Page 1 of 3

Department: Tour Operations Date Created: January 2026

Reports To: Tour Operations Manager Direct Reports: None

The purpose of your role is to:

As a Tour Operations Executive, you play a vital role in keeping our tours running smoothly and ensuring Tour Managers feel confident, prepared and supported to deliver outstanding experiences. Great Rail Journeys is growing, and your work helps create the moments of great connection our customers remember.

You’ll blend front‑desk support, strong relationships and real‑time disruption management while using smart tools to cut admin and focus on what counts: clear communication, fast decisions, operational resilience, and an eye for accuracy in everything you do. If you’re energised by teamwork, problem‑solving and making a meaningful impact in a high‑energy environment, you’ll thrive in our Ops team.

This is a fast‑paced, high energy role where you will balance customer and commercial impacts, stay calm under pressure, and help Tour Managers feel informed and supported, before, during and after every tour.

In this role you are accountable for:

• Make sure Tour Managers feel confident, supported and ready for every tour.

You will build strong relationships, communicate clearly and set them up with everything they need

before, during and after departure.

• Keep tours running smoothly by making sure all logistics are accurate and on time.

Hotels, transport, meals, guides and activities are confirmed, correct and shared early so nothing gets in

the way of great delivery.

• Share clear, timely updates with Tour Managers and other internal teams.

You will pass on important changes quickly and accurately so everyone stays aligned and TMs can do their

job with confidence.

• Make sure suppliers deliver reliably and professionally.

You will build strong working relationships, keep standards high and make sure what we’ve contracted

gets delivered.

• Handle on‑tour issues quickly and calmly to keep operations on track.

When things go wrong, delays, cancellations, last minute changes, you will take the lead, minimise impact

and coordinate the next steps.

• Keep tour data accurate, up to date and easy to access.

You ensure systems, portals and automated tools hold clean information so TMs and teams can rely on a

single source of truth, to sending final arrangements before departure.

Your key responsibilities are to:

Tour Manager Support & Communication

• Act as the main contact for Tour Managers before and during tours, offering clear, confident and

supportive communication.

• Prepare and upload TM tour documentations accurately so they’re set up for success.

Job Description

Tour Operations Executive

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• Provide calm, first-response support during incidents or cancellations so TMs never feel unsupported on

tour.

• Share timely updates through structured Event Alerts to keep the right people informed.

• You will assist and support the Tour Manager allocation process both off season and in seasonal

allocation periods with tour hand backs.

Disruption Management

• Own on-tour disruption, be the point of communication for delays, cancellations, supplier issues and

last-minute changes.

• Work with the Disrupt Lead/Manager to activate contingency plans and communicate across teams.

• Stay steady during peak disruption periods, including handling events throughout our 7-day period, and

prioritise confidently.

• Make confident balanced decisions using our customer first compass to guide choices that protect their

experience and minimise commercial impact.

• Be available 5 weeks of the year to answer the on-Call phone and be ready to support from 21:00pm-

08:00am for the 7 days.

Operational Delivery

• Understand how GRJ operates in our destinations, with our customers and the key role Tour Managers

play for them.

• Coordinate logistics (hotels, transport, meals, guides, excursions and activities), ensuring accuracy and

on-time delivery.

• Support extra operational needs such as TM Rail, St Pancras support, FLC logistics, Travel Marvel and

other business priorities.

Supplier & Partner Management

• Work with the Product teams and a global supplier portfolio, building strong relationships to ensure

consistent, reliable delivery.

• Confirm arrangements, negotiate alternatives during disruption and escalate when needed.

Data & Documentation Excellence

• Keep tour data accurate, complete and easy to access, giving Tour Managers one trusted source so they

can focus on delivering an exceptional experience, not worrying about documentation.

• Use automation and portals to reduce manual admin, improve accuracy and streamline information

sharing.

• Carry out any reasonable duties required to support tour delivery.

The characteristics required to be successful are:

We require people who want to be the best. Wanting to be the best is not good enough though, you must also

have the skills, attitude and energy to help us achieve our goals. How you contribute to our positive culture and

how you feel about your role is hugely important to us.

To thrive in this role, you will naturally be someone who:

Job Description

Tour Operations Executive

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• Is great at building relationships not only face to face but over other communication channels.

• Can think fast when the unavoidable happens, taking ownership and help others feel supported when

things need to change.

• Values relationships and connection between colleagues, & suppliers and works well with everyone.

• Doesn’t settle for “what is” but proactively elevates how we delivery our operations.

• Isn’t fazed by our peaks at times, can stay steady, organised and solution‑focused.

• Keen eye for detail and can spot mistakes, keep information accurate and take pride in doing things

right.

• Can juggle multiple tasks smoothly and keep things moving without dropping the ball.

• Is flexible, willing to help where needed, and comfortable with changing ways of working and priorities.

• Is comfortable using digital tools and keeping data clean and up to date.

Payroll Administrator

Acorn Event Structures are one of the largest suppliers of temporary structures to the Events Industry. Installing Staging and temporary structures to all major festivals and tours in both the UK and Europe.

We have an excellent opportunity for a motivated and detail-oriented Payroll Administrator to join our team. The successful candidate will demonstrate a proactive, can-do attitude and a strong team- working ethic, with the ability to work accurately and efficiently under pressure in a fast-paced environment. The role will primarily involve the full process of a large weekly payroll, ensuring all payments are processed accurately and on time. You will work closely with HR and other departments to resolve payroll queries, maintain accurate employee records, and ensure compliance with relevant legislation and company procedures.

Duties

• Monitor the wages mailbox throughout the day, responding promptly to HR & payroll-

related queries

• Collate daily working hours submitted by employees

• Cross-check hours against company vehicle tracker software to ensure accuracy

• Process the full end-to-end weekly payroll, with employee numbers ranging from

approximately 70–160 depending on season

• Use Sage 50 Payroll and Sage 50 Accounts systems

• Processing SSP, SMP, SPP, holiday pay, expenses, deductions, pensions, P45s

• Gathering new starters details and set up employees on Sage 50 Payroll

• Uploading project data from wages to SAGE accounts

• Complete payroll year-end procedures

• Upload and process employee expenses within Sage 50 Accounts

• Liaise with employees on a daily basis, resolving payroll and HR queries efficiently

• Conduct staff inductions and issue contracts of employment

• Complete VISA applications for foreign nationals

• Maintain and update company live spreadsheets accurately

• Assist with wider HR administration

Qualifications/requirements:

• 1/2 years experience processing payroll

• Excellent numeracy skills and attention to detail

• Multilingual would be adventurous

• Ability to prioritise tasks effectively and work well under pressure

• Experience with Sage 50 payroll is advantageous

Benefits: - Salary £30k per annum - 21 days holiday + 8 Statutory bank holidays (also gaining 1 extra day per year for every year

worked) - 3% Company pension contributions with the option of salary sacrifice - Bike2work scheme - Casual dress code - On site parking - Flexible when required

Hours:

- 8.30 – 5.30 Monday to Friday - Saturday working 1 in 6 on a rota basis (May to November) paid in addition to basic salary - One late night until 8pm on a rota basis (May to October) paid in addition to basic salary