Sales and Customer Experience Representative

Permanent

About Hiscox Customer Experience Centre

We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible.

Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business.

You will be part of a diverse team, where you celebrate and support each other’s successes. This challenging and rewarding role is part of our Commercial insurance team based in York.

What you will be doing

• • Answering inbound calls and selling business insurance to SME customers, having great conversations to understand their needs and requirements.
  • Identifying opportunities to cross sell and up sell our commercial product line, based on customers' needs.
  • Speaking to existing customers and resolving their queries, through both phone and email.
  • You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality and customer satisfaction while managing your time.
  • You will become an expert in our technical products and our IT systems
  • Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
  • Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
  • Our trainers will spend 5 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.

So why choose Hiscox?

We offer a great environment with brilliant benefits, so here are some of our favourite ones with full details to follow:

• • 25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year.
  • 2 ‘Hiscox’ Days – Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show
  • £350 towards a gym or sports membership of your choice
  • £300 festive hamper (choose from luxury food, premium wine or shopping vouchers)
  • Simply Health Medical coverage
  • Sharesave Scheme – allowing you to invest in Hiscox
  • Pension, critical illness cover, life assurance
  • Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.

Are you the right person?

• • You enjoy speaking to people and providing a great customer experience is important to you.
  • You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve.
  • You are resilient and don’t shy away from problems or challenges.
  • Beating and surpassing business goals is what gets you out of bed in the morning.
  • Sales experience is desirable, as well as previous experience in hitting targets.

Salary: £25,000 with potential of an annual performance bonus

This role is 35 hours per week, 9-5pm, Monday to Friday

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

Band -

A

Business Area -

Hiscox UK

Internal Sales Advisor

Overview

We are seeking a motivated and customer-focused Internal Sales Advisor to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer service, building relationships, and driving sales. This role is an excellent opportunity to work in a supportive and inclusive environment that values innovation, collaboration, and professional growth. This is not a cold calling role, all customers you will be dealing with, have expressed an initial interest. As an Internal Sales Advisor, you will play a key role in interacting with prospective and existing customers, providing tailored solutions, and contributing to team sales targets. The company also offer a career progression path in to BDM or field based roles for the right individual. 

Benefits

• £28K salary
• Full time and permanent
• 25 days holidays plus option to purchase up to an additional week each year.
• Perkbox
• Group Life assurance
• Onsite parking
• 4% pension

Responsibilities

• Handle inbound and outbound customer enquiries via phone, email, and online platforms with professionalism and empathy.
• Proactively identify opportunities to up-sell or cross-sell relevant products or services.
• Building quotes to send to customers in a timely and accurate manner.
• Building long lasting customer relationships
• Proactively follow the sales pipeline process and follow up on leads and quotes within a designated time frame
• Collaborate with the sales team to meet and exceed individual and team sales targets.
• Keep accurate, up-to-date records of customer interactions and transactions, investigate why sales have been lost to competitors if any.
• Maintain a positive and professional attitude while participating in team meetings, training sessions, and performance evaluations.

Qualifications

• Essential Skills: Strong customer service skills and experience in up-selling or cross selling would be an advantage
• Communication: Excellent verbal and written communication skills with the ability to build rapport with customers
• Sales-oriented mindset: Proven ability to sell products/services and achieve sales targets.
• Organizational skills: Exceptional attention to detail and ability to multitask in a fast-paced environment.
• Problem-solving: A proactive approach to identifying and resolving customer issues efficiently.
• Adept at using CRM systems and other sales-related software tools (training can be provided).
• Previous experience in a similar role is desirable but not mandatory.

If you are ready to take the next step in your career and contribute to a thriving organisation, we encourage you to apply today!

We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

INDCH

About the Role

We are seeking a highly organised and proactive Finance & Office Administrator to support the effective running of our York office while providing structured support to the finance function within an FCA-regulated financial planning and pensions environment.

This is a varied and trusted role combining  finance administration, office coordination and facilities support. The successful candidate will contribute to maintaining a professional client environment, supporting financial control processes, and ensuring accurate record keeping in line with regulatory expectations.

Working within a regulated business requires a high level of professionalism, discretion, and attention to detail. You will play an important role in supporting operational efficiency while helping the firm meet its regulatory and audit obligations.

If you enjoy working collaboratively, take pride in organisation, and are comfortable managing a diverse workload, this is an excellent opportunity to make a meaningful impact within a supportive and well-governed business.

This is not a hybrid role and requires working from office 5 days a week, working in a friendly and supportive team environment.

Key Responsibilities (Finance and admin responsibilities 75%, facilities 25%)

Finance Support

• Raise sales invoices and approved credit notes in accordance with internal procedures
• Perform daily bank and income reconciliations, escalating discrepancies promptly
• Manage petty cash with appropriate documentation and controls
• Chase outstanding debtors professionally to support effective cash flow management
• Prepare client direct debit collections in line with approved processes
• Prepare journals and assist with financial reporting activities
• Support internal and external audit requests by maintaining organised and accessible records
• Use Excel to prepare financial schedules and support data accuracy
• Assist in reviewing and improving finance processes and procedures

Office & Facilities

• Meet and greet clients, ensuring a professional and welcoming experience aligned with the firm’s service standards
• Manage the switchboard, handling calls promptly and professionally
• Coordinate meeting rooms and prepare them appropriately for client meetings
• Act as the main contact for day-to-day facilities matters
• Liaise with contractors, building management, and service providers
• Manage incoming and outgoing post, including confidential correspondence
• Oversee printing, scanning, and secure document handling
• Maintain office supplies and support general office administration

Assist with occasional operational tasks to support business continuity

Regulatory & Control Responsibilities

• Operate in accordance with internal controls, policies, and documented procedures
• Maintain strict confidentiality when handling client and financial information
• Support accurate record keeping to meet regulatory and audit requirements
• Escalate errors, discrepancies, or concerns in a timely manner
• Understand and operate within role boundaries to support segregation of duties

Key skill requirements

✔Minimum 2-year Finance and Admin experience

✔Strong organisational skills with excellent attention to detail
✔ Professional and confident communication skills
✔ High level of integrity and discretion
✔ Proactive and dependable approach
✔ Comfortable managing multiple priorities
✔ Confident user of Microsoft Excel and Word

Desirable:

•  
  • Experience supporting finance processes such as invoicing or reconciliations
  • Previous office or facilities coordination experience
  • Experience working in a professional services environment
  • Experience within financial services or another regulated sector

Finance & Payroll Assistant Role - York

We are looking for a confident and proactive Finance & Payroll Assistant to join our collaborative finance team. This is a varied and responsible position within a supportive smaller organisation, offering valuable exposure across financial reporting, planning, payroll, and core finance operations.

Working closely with the Finance Manager, you will support reporting for two FCA-regulated legal entities, contribute to financial planning activities, and help ensure the efficient and accurate delivery of key finance processes.

This opportunity is well suited to someone dependable and highly organised who takes pride in meeting deadlines, enjoys ownership of their work, and is motivated to continue developing as a well-rounded finance professional. You will play an important role within the team — not simply processing transactions, but acting as a trusted contributor to the finance function.

Responsibilities

Partner with the Finance Manager to support financial reporting across two FCA-regulated entities, ensuring accuracy and timeliness. 

• Assist with month-end, quarterly, and year-end processes while maintaining strong financial controls.
• Support financial planning by preparing data, contributing to analysis, and helping monitor business performance.
• Maintain accurate financial records through journal postings and balance sheet reconciliations.

• Reconcile income streams and work-in-progress schedules, investigating and resolving discrepancies promptly

Collaborate with HR and our outsourced provider to ensure payroll is processed accurately and on schedule. 

• Take ownership of core payroll processes, including the preparation and submission of payroll change data and journals, maintenance of holiday accruals, and completion of monthly reconciliations to Sage 200.
• Provide reliable support across transactional finance processes and wider reconciliations.
• Act as a professional and approachable contact for employee payroll queries, handling matters with discretion.
• Liaise with auditors and support compliance requirements.
• Offer day-to-day guidance and support to a finance apprentice.
• Proactively identify opportunities to streamline processes and enhance the effectiveness of the finance function.

About You

We are seeking someone who combines strong attention to detail with a proactive mindset — a professional who can be relied upon to deliver accurate work and consistently meet deadlines.

Desired Skills & Experience

•  
  • Payroll and accounting experience (AAT Level 4, or working towards it, preferred)
  • Strong Excel capability, including Pivot Tables, SUMIF, and VLOOKUP
  • Excellent organisational skills with the ability to prioritise effectively
  • A high level of accuracy and attention to detail
  • Integrity and professionalism when handling confidential information
  • Confidence to take ownership of responsibilities
  • Clear communication skills and a collaborative approach
  • A dependable nature with a strong sense of accountability

The Type of Person Who Thrives Here

• Naturally reliable and follows through on commitments
• Comfortable being trusted with responsibility
• Takes initiative and approaches tasks with a solutions-focused mindset
• Enjoys broad exposure to finance rather than a narrow remit
• Values working within a supportive, professional environment

What You Can Expect

In a smaller team, every contribution has real impact. You will gain visibility, responsibility, and the opportunity to further develop your technical skills and grow while working alongside experienced professionals.

If you are looking for a role where you can build expertise, earn trust, and make a meaningful contribution, we would love to hear from you.

Position Snapshot 

Business: Nestle confectionery  
Location – Halifax, West Yorkshire – Site based

Level 4

Secondment

Fixed Term Contract 18 months

Salary ranging from £60,000 to £65,000 (Depending on experience) plus 17% car allowance plus potential Bonus + Excellent benefits inc pension/ 25 days holiday + additional 12 days flex days
 

Position Summary

Our Team is looking to welcome a HR Business Partner within our Confectionery HR team based at our Halifax factory. This important position will also play an integral part of the Factory Leadership Team.

The main purpose of this role is to work in partnership with leaders, key stakeholders, and HR colleagues to shape, develop and deliver HR plans and solutions in line with the needs and priorities of Nestle UK&I. Operating as the HR expert, to advise, guide and support Leaders by developing and delivering the people strategy for the business.

Nestlé Halifax Factory in West Yorkshire is the home of the iconic confectionary brand Quality Street amongst several other well-known brands such as Rolo, Munchies, Matchmakers and of course After Eight. These are produced through controlled process plant and automated filling and packing lines.

Your Impact!

You will play a pivotal role in leading the development and execution of the People plan, your key areas of immediate focus will include

• Establish and maintain effective relationships with employees, leadership team and Trade Union(s). Lead positive employee relations strategy in a unionised environment to ensure a progressive employee relations climate.
• Promote and foster a culture and environment that is open, productive, empowering, safe and fair.
• Coach factory leadership teams, managers, and employees to behave and make decisions that are in line with the Nestle values and competencies and the Nestle Code of Conduct.
• Ensure compliance in HR
• Be the gateway for the business into the HR function to ensure Line Managers and Employees understand the HR model and can quickly and efficiently access solutions.
• Collaborate and provide business insight to ensure initiatives and projects are designed and implemented that support businesspeople plans.
• Lead and Deliver change management programs designed to enhance the landscape of the local factory success and help build a sustainable future.

The ingredients for Succes

As the successful candidate, you will already have a breadth of HR experience ideally across a manufacturing industry with a demonstrated ability to work as a true business partner. To be the most successful in this role we believe the recipe includes

• Experience of working at senior level with Trade Unions at local and national level in a progressive employee relations climate
• Previous experience working in a FMCG or similar large/complex organisations who operate within a matrix structure.
• Experience of working within a large, fast paced environment
• Strong communication and influencing skills
• Experience coaching, consulting and advising employees and HR & business stakeholders and experience managing conflict resolution in the workplace.
• Strong ability to analyze data, and present findings with conclusions, responses, and recommendations to HR and business leaders.
• Acts with sense of urgency, a bias for action, and with a desire to thrive in a dynamically growing environment.
• Ability to handle confidential and sensitive information with extreme discretion. Technically proficient in MS Outlook, Word, Excel, & PowerPoint

What can we offer in return?

Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme and a real focus on personal development and growth.

The closing date for this role is xxxxxxxxxxxxx

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
 

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!