Strategic Account Manager

Michael Lupton Associates Ltd

Pocklington, York | Competitive Salary + Company Car + Benefits

Michael Lupton Associates (MLA) is a market-leading designer and manufacturer of personal protective equipment supplied to Police Forces, Prison Services, and other public sector organisations throughout the UK. Through continuous innovation and a commitment to quality, we have built a strong reputation within our industry and continue to strengthen our position in the market.

As part of our ongoing growth, we are seeking a motivated and customer-focused Strategic Account Manager to join our sales team. This is an excellent opportunity for an experienced account management professional who enjoys developing long-term customer relationships, understanding customer needs, and delivering sustainable account growth through exceptional service and partnership.

The Role

As Strategic Account Manager, you will be responsible for managing and developing a portfolio of key customer accounts across the Midlands and South. Working closely with customers and internal teams, you will act as a trusted partner, ensuring MLA continues to deliver outstanding value, service, and innovation to its customers.

Success in this role comes from building strong stakeholder relationships, identifying opportunities to grow existing accounts, and ensuring customers receive the highest levels of support and engagement.

Key Responsibilities

Account Development & Relationship Management

• Develop and maintain strong, long-term relationships with key customer stakeholders.
• Understand customer objectives, challenges, and requirements to identify opportunities for growth and partnership.
• Create and implement strategic account plans to maximise account performance and customer satisfaction.
• Act as the primary point of contact for designated customer accounts.

Account Growth & Commercial Performance

• Drive revenue growth within existing accounts through effective account planning and customer engagement.
• Deliver against agreed sales targets and account objectives.
• Identify opportunities to expand customer use of MLA products and services.
• Monitor account performance and provide regular business reviews and insights to customers and senior management.

Stakeholder Engagement

• Build strong relationships with procurement teams, operational leaders, and key decision-makers.
• Navigate public sector procurement processes and support framework and tender activities.
• Ensure customers are informed of product developments, innovations, and service improvements.
• Represent MLA professionally during customer visits, meetings, and industry events.

Collaboration & Customer Success

• Work closely with internal teams including Marketing, Production, Product Development, and Leadership to ensure customer expectations are met and exceeded.
• Champion the voice of the customer within the business.
• Provide market, customer, and competitor feedback to support continuous improvement and strategic decision-making.

About You

• 3–5 years' experience in Account Management, Strategic Account Management, or a similar customer-facing commercial role.
• Proven ability to build and maintain strong customer relationships with multiple stakeholders.
• Strong track record of growing and retaining customer accounts.
• Excellent communication, presentation, and relationship-building skills.
• Ability to understand customer needs and align solutions to deliver mutual success.
• Strong organisational and planning skills with the ability to manage multiple priorities effectively.
• Collaborative approach with a genuine desire to support customers and colleagues.
• Commercially aware with a focus on delivering long-term value and sustainable growth.
• Self-motivated, professional, and committed to delivering exceptional customer experiences.
• Experience working with larger organisations and Public Sector customers would be advantageous.

Why Join MLA?

• Join a respected UK market leader with a strong reputation for quality and innovation.
• Build meaningful relationships with key public sector organisations that rely on our products.
• Be part of a supportive and collaborative team environment.
• Competitive salary, company car, bonus opportunity, and benefits package.
• Opportunity to make a real impact by supporting customers who help protect communities across the UK.

Ready to Make a Difference?

If you are passionate about building customer relationships, delivering outstanding service, and helping customers achieve their objectives, we'd love to hear from you.

Salary package £45K + Car + Bonus

Compliance Officer

Reports To: Compliance Lead
Hours: Full-time – 38 hours per week

Salary: £29,000 - £35,000 depending on experience
Location: Hybrid working, with regular travel across Trust services and sites as required
Contract: 6 months

Purpose of the Role

The Compliance Officer will support the Compliance Lead in maintaining an effective compliance, governance and assurance framework across the Trust.

The role will provide practical compliance support to managers and departments, helping to ensure the Trust meets its obligations under Charity Commission requirements, Care Quality Commission (CQC) regulations, health and safety legislation, safeguarding duties, data protection legislation and other statutory and contractual requirements.

The postholder will act as a trusted business partner to operational teams, supporting audits, inspections, governance processes, policy management and improvement activity, while promoting a positive culture of accountability, continuous improvement and regulatory compliance across the organisation.

Key Responsibilities

Compliance Monitoring

• Support the implementation and maintenance of the Trust's compliance framework.
• Maintain compliance registers, trackers and monitoring systems.
• Monitor key statutory, regulatory and contractual requirements.
• Support managers to understand and meet compliance obligations.
• Escalate compliance concerns and risks to the Compliance Lead.
• Assist in maintaining the Trust-wide compliance calendar.

Audits and Assurance

• Undertake internal compliance audits across services and departments.
• Collect and verify evidence against regulatory standards.
• Assist in preparing services for regulatory inspections and external audits.
• Monitor and track completion of audit actions and improvement plans.
• Support thematic reviews and quality assurance exercises.
• Produce audit reports and compliance summaries.

Governance Support

• Assist in the administration of governance processes.
• Maintain governance records, registers and documentation.
• Support policy review programmes and version control systems.
• Coordinate actions arising from governance meetings and committees.
• Assist with preparation of Board and Committee reports.
• Maintain evidence repositories for assurance reporting.

Risk Management

• Support maintenance of the Corporate Risk Register.
• Assist departments in identifying and recording risks.
• Monitor progress against risk mitigation actions.
• Support review of business continuity arrangements.
• Ensure risk information remains accurate and up to date.

Information Governance and Data Protection

• Support compliance with UK GDPR and Data Protection legislation.
• Assist with Data Protection Impact Assessments (DPIAs).
• Maintain records relating to information governance activity.
• Support Information Asset Owners across the Trust.
• Assist with management of data breaches and information governance incidents.
• Monitor compliance with information handling procedures.

Safeguarding and Quality Assurance

• Maintain safeguarding compliance records and reporting systems.
• Support monitoring of incidents, complaints and safeguarding concerns.
• Assist with investigations and learning reviews where appropriate.
• Monitor implementation of corrective actions and service improvements.
• Support organisational learning from incidents and audit findings.

Reporting and Data Management

• Produce routine compliance reports and dashboards.
• Maintain accurate compliance records and evidence files.
• Support performance reporting to managers and committees.
• Analyse compliance data and identify emerging trends.
• Assist with preparation of organisational assurance reports.

General Responsibilities

• Promote a culture of continuous improvement and accountability.
• Develop positive working relationships across all Trust departments.
• Maintain knowledge of relevant legislation, regulation and best practice.
• Attend meetings, training and development activities as required.
• Maintain confidentiality and information security at all times.
• Uphold the values and behaviours of the Trust.
• Undertake any other duties reasonably required by the Compliance Lead, CEO, Operations Director or Trust.

Person Specification

Essential Qualifications

• Educated to A-Level standard or equivalent experience.
• Relevant qualification in governance, compliance, business administration or a related field, or willingness to work towards one.

Essential Knowledge and Experience

• Experience working within a regulated environment.
• Experience maintaining records, databases or compliance monitoring systems.
• Experience supporting audits, inspections or quality assurance activities.
• Experience preparing reports and analysing information.
• Understanding of compliance and governance principles.
• Knowledge of risk management processes.
• Understanding of confidentiality and information governance requirements.

Desirable Knowledge and Experience

• Experience within a charity, health, social care or housing environment.
• Knowledge of Charity Commission requirements.
• Understanding of CQC regulation and Fundamental Standards.
• Knowledge of safeguarding legislation.
• Understanding of GDPR and Data Protection legislation.
• Experience supporting Board or Committee governance.

Skills and Behaviours

• Excellent organisational and administrative skills.
• Strong attention to detail.
• Ability to manage competing priorities.
• Good written and verbal communication skills.
• Ability to build positive relationships across departments.
• Analytical and problem-solving skills.
• Ability to challenge constructively and professionally.
• High levels of integrity and professionalism.
• Commitment to continuous improvement.

Wilberforce Trust also offers a wide range of benefits including:

• Milestone‑Based enhanced annual leave entitlement
• Benenden Health Care scheme (following successful probation)
• A paid day off to celebrate your birthday
• Flexible and hybrid working arrangements where possible
• Paid exceptional leave days
• Blue Light discount card
• Pension scheme
• Life insurance (1 x salary)

Senior Trust-wide Compliance Lead focused on regulatory assurance, governance, risk, and compliance across both the Care Quality Commission (CQC) regulated services and Charity Commission requirements.

Compliance Manager

• Non-executive senior manager level
• Reports to CEO
• Supported by a Compliance Officer

Hours: Full-time – 38 hours per week

Salary: £43,000 - £46,000 depending on experience
Location: Hybrid working, with regular travel across Trust services and sites as required
Contract: 6 months

Purpose of the Role

To lead and coordinate the Trust's compliance, governance, and assurance framework, providing independent oversight and challenge to ensure compliance with regulatory, statutory, contractual, and governance requirements.

The Compliance Lead will be responsible for developing and maintaining systems that provide assurance to the Executive Leadership Team and Board of Trustees that the Trust is operating in accordance with areas such as:

• Care Quality Commission (CQC) regulations
• Charity Commission requirements
• Health and Social Care legislation
• Companies House obligations
• Health and Safety legislation
• Data Protection and Information Governance requirements
• Safeguarding legislation
• Employment-related compliance requirements
• Fundraising and financial governance standards

The postholder will monitor compliance, identify areas of risk, coordinate audits and inspections, oversee governance reporting, and support continuous improvement across all Trust services and functions.

Key Accountabilities

Regulatory Compliance

• Lead Trust-wide compliance arrangements across all regulated and non-regulated services.
• Maintain oversight of compliance with CQC regulations and Fundamental Standards.
• Monitor compliance with Charity Commission guidance and charity law obligations.
• Ensure compliance with statutory and regulatory reporting requirements.
• Keep abreast of legislative and regulatory developments and assess organisational impacts.
• Act as the Trust's subject matter expert on compliance and regulatory assurance.
• Coordinate responses to regulatory inspections and external audits.
• Ensure effective systems are in place to monitor compliance across all business functions.

Governance and Board Assurance

• Lead the development and maintenance of the Trust's governance framework.
• Coordinate governance reporting to the Executive Team, Committees, and Board of Trustees.
• Prepare quarterly compliance and assurance reports for Trustees.
• Maintain an annual compliance assurance programme.
• Support the Company Secretary function where required.
• Ensure regulatory, governance, and compliance risks are clearly reported and escalated.
• Provide professional advice to senior leaders and Trustees on governance and regulatory matters

Risk Management and Assurance

• Maintain and manage the Trust-wide Risk Register.
• Coordinate risk management processes across all departments.
• Monitor organisational compliance risks and promote effective mitigation actions.
• Maintain and oversee routine testing of the Business Continuity Framework.
• Ensure lessons learned from incidents, complaints, audits, safeguarding concerns, and regulatory activity are communicated and embedded across the Trust.
• Provide assurance reports demonstrating risk trends and compliance performance.

Audit and Continuous Improvement

• Develop and deliver an annual programme of internal compliance audits.
• Lead thematic reviews and compliance investigations.
• Monitor action plans resulting from audits, inspections, complaints, incidents, and safeguarding reviews applying a Plan, Do, Check Act Methodology.
• Establish assurance metrics and organisational compliance KPIs.
• Provide challenge and support to leaders to drive continuous improvement.
• Benchmark organisational performance against regulatory standards and sector best practice.

Policy and SOP Regulatory Frameworks

• Maintain the Trust's policy governance framework.
• Oversee policy development, review schedules, version control, and implementation.
• Ensure organisational policies remain aligned to current legislation, regulation, and best practice.
• Monitor compliance with approved policies and governance arrangements.

Information Governance and Data Protection

• Act as the Trust lead for Data Protection and Information Governance.
• Oversee compliance with GDPR and Data Protection legislation.
• Oversee the Trust’s Data Protection Impact Assessment (DPIA) process, ensuring DPIA’s are undertaken for new or significantly changed processing activities, approving completed assessments and maintaining the DPIA register
• Maintain information governance frameworks and assurance processes.
• Support Information Asset Owners and ensure organisational compliance with information management standards.
• Manage relationships with regulatory bodies where data protection concerns arise.

Safeguarding and Regulatory Reporting

• Maintain oversight of safeguarding governance arrangements.
• Monitor safeguarding compliance and assurance reporting.
• Ensure notifiable incidents are reported appropriately to regulators and relevant authorities.
• Review safeguarding trends and provide assurance on organisational learning and improvement activity.

Reporting Structure

Reports to: Chief Executive Officer

Works Closely With:

• Executive Leadership Team
• Director of Operations
• Registered Manager
• Head of HR
• Finance Director
• Head of Facilities & Estates
• Trustees
• Committee Chairs

Governance Interface:

• Care Committee
• Finance & People Committee
• Estate & Strategic Growth Committee
• Board of Trustees

Success Measures

• No significant regulatory breaches.
• Positive CQC inspection outcomes.
• Full compliance with Charity Commission requirements.
• Board assurance reports delivered on schedule.
• Risk register maintained and reviewed quarterly.
• Internal audit programme completed annually.
• Compliance action plans delivered within agreed timescales.
• Policies reviewed and maintained in accordance with schedule.
• Statutory returns submitted accurately and on time.

Person Specification – Compliance Lead

Essential Qualifications

• Degree-level education or equivalent senior experience.

• Relevant professional qualification in compliance, governance, quality or audit

Essential Knowledge and Experience

• Significant experience in a compliance, quality, governance or assurance role within a CQC-regulated environment.

• Working knowledge of CQC regulation, including the Single Assessment Framework and the Fundamental Standards.

• Experience of designing and delivering internal audit or quality assurance programmes across a full audit cycle, including action tracking and effectiveness verification.

• Experience of risk management frameworks and maintaining organisational risk registers.

• Experience of preparing and presenting reports at Board or Committee level.

• Knowledge of safeguarding legislation and practice in adult social care.

• Understanding of UK GDPR, Data Protection and information governance requirements, including Data Protection Impact Assessments.

• Experience of leading or coordinating responses to regulatory inspection.

Desirable Knowledge and Experience

• Experience within a charity, health, social care or housing environment.

• Knowledge of Charity Commission requirements and charity governance.

• Experience of supporting or performing a Data Protection Officer function.

• Experience of line management and developing others.

• Experience of services supporting people with sensory impairments or learning disabilities.

Skills and Behaviours

• Ability to provide independent challenge constructively and professionally at senior level.

• Strong analytical, investigative and report-writing skills.

• Excellent organisational skills and attention to detail.

• Ability to manage competing priorities and work independently to tight deadlines.

• Ability to build positive, credible relationships across departments and with regulators.

• High levels of integrity, professionalism and discretion.

• Commitment to continuous improvement and person-centred outcomes.

Wilberforce Trust also offers a wide range of benefits including:

• Milestone‑Based enhanced annual leave entitlement
• Benenden Health Care scheme (following successful probation)
• A paid day off to celebrate your birthday
• Flexible and hybrid working arrangements where possible
• Paid exceptional leave days
• Blue Light discount card
• Pension scheme
• Life insurance (1 x salary)