9-month maternity cover - Commercial Administrator

BIGGA (the British and International Golf Greenkeepers Association) is the UK’s leading professional association for golf greenkeepers and turf management professionals. It supports members through education, training, networking and professional development.

The Commercial Administrator plays a key part of BIGGA’s Commercial & Marketing Department and, the core purpose of the role is to lead on our in-house recruitment advertising service, support processing exhibitor stand bookings and assist other departmental projects throughout the year.

Areas of responsibilities:

• Help drive and reach sales targets across commercial projects
• Support the Commercial Director and Commercial Manager with all commercial activities and events
• Provide administrative support to the Commercial & Marketing team
  

Responsible for:

1. Recruitment Advertising Service

• Manage all correspondence received into company info@ inbox disseminating to team members
• Answer inbound recruitment calls or emails promptly
• Raise booking forms and sort signature from golf club
• Upload online job adverts to BIGGA website and arrange magazine adverts where necessary
• Manage online recruitment adverts received online via the BIGGA website
• Process immediate payments or schedule for invoice payment
• Register transaction on CRM system
  

2. BIGGA Turf Management Exhibition (BTME)

• Process exhibitors stand booking forms and schedule for invoice
• Maintain internal and third-party contractor spreadsheets
• Update exhibition floor plan
• Populate exhibitor portal
• Answer inbound BTME calls or emails promptly
  

3. Support Commercial Director and Commercial Manager

• Assist with tasks set
• Attend meetings where necessary
  

4. Administration

• Input and process sales order forms and liaise with relevant department
• Input sales orders to spreadsheet
• Learn and efficiently utilise CRM system
• Source advertising and editorial content from clients
• Prepare reports and spreadsheets when guided
• Raise contracts and liaise with clients for signing
• Support other departments with workload where necessary

Additional Responsibilities:

• Attend member events as directed
• To recommend ideas for improvement and highlight any problems
• To plan work effectively to meet department goals and objectives

Person Specification:

• Computer literature with an understanding of Microsoft products
• Experience in a customer service facing role
• Able to multi-task and meet deadlines
• Interpersonal abilities
• Administration experience
• Initiative and willing to learn
• Able to establish and maintain good working relationships with other departments, members, clients and suppliers
• Good organisational skills
• Able to work in the office Monday – Friday
• Good attentional to detail

Please send across your CV, covering letter and availability to interview to - Lauren@bigga.co.uk

Job Title:       Commercial and Events Coordinator

Department:      Commercial

Hours:       37 hours per week

Reports to:       Commercial Director

Location:       Office based

Purpose of the job:

BIGGA is a membership organisation for golf greenkeepers and currently has approximately 6,000 members from all areas of the greenkeeping industry. Those members join the Association to receive direct benefits, engage in educational and career development opportunities, network and promote their profession.

As Commercial and Events Coordinator you will:

• Co-ordinate the delivery of BIGGA’s national initiatives: Student Greenkeeper of the Year, ICL Scholarships, The R&A Championship Agronomy Programme, TPC Sawgrass, Mental Health workshop, and The BIGGA Delegation sponsored by Bernhard
• Coordinate and deliver events as directed by Commercial Director specifically: Golf Environment Awards, Early Bird Run at BTME, BIGGA Celebration and BIGGA Awards and BIGGA National
• Coordinate external events such as Saltex, GroundsFest, Golf Industry Show, ScotsTurf and any others that arise as conducted by Commercial Director
• Promote BIGGA in a positive manner to members, sponsors, clients, and the wider golf industry
• Build and maintain strong relationships internally and externally

Responsible for:

1. Planning, co-ordination and delivery of the Association’s member events and initiatives. The list of events and initiatives is subject to change as the Association’s activity evolves. The role typically includes:
   1. Working with the Commercial team from client agreement until the event/initiative has finished
   2. Ensure there is clear communication with client
   3. Working with the Membership team to ensure smooth client and membership customer service
   4. Working with the Membership team, coordinate initiative application process and organise judging
   5. Coordinate and deliver any client meetings
   6. Delivering events on site or online as necessary
   7. Gather and analyse feedback following initiative and event and feedback to client
   8. Working with the Membership team where necessary
   9. Co-ordinating selection of successful applications
   10. Working within the Commercial team, ensure all elements of agreement are followed through
   11. Working with Commercial Director on end to end delivery of the Golf Environment Awards
2. Attend BTME each year to support the Commercial team and delivery of any on-site events and engagement
3. Provide support when necessary to Commercial Director
4. Provide support to Marketing and Communications as directed by Commercial Director
5. Support the wider Commercial team where necessary
6. Produce internal reports on each initiative and event
7. Attend BTME in January each year to support the delivery of events and engage with the Membership and BIGGA team
8. Liaise with designer when necessary

Marketing:

1. Produce and agree with Commercial Director marketing plans for each initiative and event, working with the Marketing and Communications team to maximise engagement, applications and attendance
2. Monitor and report on the effectiveness of promotional activity, providing recommendations for future improvements
3. Support marketing team to deliver plans on socials, website and GI

Additional responsibilities:

• Assist the Commercial team as necessary
• Gather content if needed for each initiative or event for promotion purposes
• Attend member events as directed by Commercial Director
• Attend exhibitions when directed
• Travel to gather content when needed and or directed
• Recommend ideas for improvement and highlight any problems
• Plan work efficiently to meet the departmental goals and objectives

Works with:

Line manager: Commercial Director

Also in team:   Commercial Manager, Marketing and Communications Manager, Commercial Administrator, Marketing and Communications Coordinator, Commercial Executive

Person Specification 

Knowledge, skills and abilities

Essential

• Excellent understanding of event management and planning
• A good knowledge of business practices, administration, meeting procedures, customer service skills and techniques
• Able to establish and maintain good working relationships with other departments, members and sponsors
• Good organisational, written and verbal skills
• Good communication skills
• Good attention to detail
• Able to multi-task and meet deadlines
• IT literate: Microsoft Office suite and social media channels

Desirable

• Understanding of Microsoft Dynamics CRM system
• Understanding of a membership organisation(s)
• Understanding of the greenkeeping industry

Disposition

• Willing to learn
• A professional manner and attitude
• Able to remain calm under pressure
• Able to adapt to change and be flexible

Job Description

Please note: This job description provides a general overview of the responsibilities for the post holder. Additional reasonable tasks and duties may be assigned as required to meet business needs

HAGS is an equal opportunity employer. We recognise that it takes diversity of thought, culture, background, and perspective to create a truly successful organisation.

Job Description

HAGS is an equal opportunity employer. We recognise that it takes diversity of thought, culture, background, and perspective to create a truly successful organisation.

Private Client Legal Assistant – Pocklington office

Are you an organised, proactive and experienced Legal Assistant looking to join a supportive, friendly and professional team?

We are looking for an efficient and professional team player to provide invaluable support to our Private Client fee earners – working in a collaborative environment providing first class client service. Playing an important role through preparing legal documents and correspondence, supporting the team with billing and compliance, acting as a key point of contact through liaising with clients both in person and on the telephone , this is an excellent opportunity to develop your legal knowledge and manage a varied and interesting caseload.

What we are looking for:

We need someone who will fit in quickly with our team and develop a great relationship with our clients. Our ideal candidate will have:

*Previous legal experience (preferably in Private Client)

*Confidence in using AI and technology

*A proactive and positive approach to caseloads – monitoring deadlines and outstanding actions

*Great attention to detail and confidence in taking ownership for matters

*The ability to work within a busy team and support their colleagues

*Superb levels of client care showing empathy and understanding for our clients experiencing difficult times


What we can offer:

Harrowells really is a great place to work. We have a great culture and pride ourselves in not only doing a great job for our clients but also enabling our teams to have the work / life balance they deserve. In addition to that we can offer:

* A competitive salary

* Realistic targets

* Flexible and hybrid working – happy to consider both full time and part time working patterns

* Wellbeing support

* A great social scene

* A range of benefits including pension, life cover, enhanced maternity and paternity pay, health cash plan, staff discounts, competitive holidays (and a day off for your birthday!) and a cycle to work scheme

If you are interested in the role, or even an informal chat to find out more, please email Careers@harrowells.co.uk