Sales Administrator

York, UK

Temporary

Full-time

Job ID:

79056

Summary

Sales Support & Data Administrator

Overview

We are looking for an organised and detail-focused administrator to join a fantastic business on a temporary basis. This is a great opportunity to become part of a supportive team, helping to ensure sales-related processes, records and systems run smoothly.

Benefits

Temporary position for 6 months
£13.45 per hour
Full-time hours
Hybrid working – 2 days in the office and 3 days working from home

Responsibilities

Process booking information and maintain accurate records across internal systems.
Ensure customer and operational data is kept up to date.
Manage shared inboxes, administrative tasks and workflow requests, ensuring deadlines are met.
Prepare, update and organise booking paperwork and digital documentation.
Assist with maintaining accurate customer and supplier databases.
Support the preparation of reports and gathering of system information.
Respond to day-to-day administrative queries and liaise with colleagues across the business.
Carry out routine checks to ensure records and supporting documentation are complete and accurate.
Provide general administrative support to the sales and operations teams as required.

Qualifications

Previous experience in an administrative or office-based role.
Good data entry skills and strong attention to detail.
Excellent organisational skills, with the ability to manage competing priorities.
Strong communication and interpersonal skills.
A proactive, practical approach to problem-solving.
The ability to adapt to changing priorities and work effectively in a busy environment.

We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

http://www.charterhouserecruitment.co.uk/privacy-notice/

INDCH

Read More Apply Now

L&D Lead - 6 Months FTC

York, UK

Permanent

Full-time

Job ID:

79386

Summary

Learning & Development Project Lead

Overview -

On behalf of our client, we are seeking an experienced Learning & Development Project Lead to take ownership of a six-month project focused on developing and implementing a structured, sustainable learning and development function.This is an exciting opportunity for an experienced L&D professional to assess existing arrangements, identify organisational learning requirements, address compliance and skills gaps, and establish the foundations for a more effective approach to workforce development.Working closely with senior stakeholders, operational managers and HR colleagues, the successful candidate will develop a clear strategy, introduce consistent learning frameworks, strengthen governance and establish effective systems for monitoring and evaluating training. A key aspect of the assignment will be to define the future structure and requirements of the learning function, culminating in a comprehensive handover and recommendations for the ongoing permanent provision.

Benefits -

Contract
6-month fixed-term contract (project-based)
Salary
£37,000–£40,000 per annum
Hours
30–38 hours per week (Monday to Friday)
Place of work
Primarily office-based, with some flexibility for hybrid working.
Free parking on site

Responsibilities -

Lead a comprehensive assessment of existing learning and development provision, including processes, systems, resources, data and external partnerships
Complete an organisation-wide assessment of learning requirements, training provision and compliance, covering mandatory, statutory, role-specific and professional development.
Develop a strategic learning and development framework, supported by a prioritised 12–24-month implementation plan.
Evaluate existing training arrangements against relevant regulatory standards, contractual obligations, organisational policies and recognised good practice.
Introduce clear procedures for training authorisation, attendance monitoring, non-compliance management, competency verification and refresher requirements.
Establish a proposed operating model, defining responsibilities, governance arrangements, processes, resources and future staffing requirements.
Review and enhance existing training records, tracking systems and management reporting.
Introduce consistent approaches to employee induction, onboarding, refresher training and role-specific competency assessments.
Develop methods for measuring training effectiveness, knowledge retention, practical application and wider organisational benefits.
Deliver a detailed project completion and handover report, outlining achievements, outstanding actions, recommendations and future priorities.

Qualifications -

Substantial experience of establishing, developing or transforming a learning and development function, preferably within a complex or regulated organisation.
Proven ability to lead organisation-wide learning needs assessments and translate findings into practical strategies and measurable outcomes.
Strong knowledge of training compliance, competency development, learning governance and quality assurance processes.
Experience of assessing learning management systems, training records, management information and external provider arrangements.
Confident stakeholder management skills, with the ability to influence senior leaders, engage operational teams and gain commitment to organisational change.
Excellent project management, analytical, written communication and presentation skills.
A relevant qualification in learning and development, organisational development, human resources, education or project management would be advantageous, although equivalent professional experience will also be considered.

We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

http://www.charterhouserecruitment.co.uk/privacy-notice/

INDCH

Read More Apply Now

Service Specialist

York, UK

Permanent

Full-time

Job ID:

79353

Summary

The main thing I’m looking for is strong customer service and communication skills. Although the role sits within Supply Chain/Transportation, day-to-day it is very much a customer-service role. We can teach the transport processes and systems, so I wouldn’t want candidates ruled out simply because they haven’t worked in transport before but if they have transport experience that would help.

What the role involves

The Service Specialist sits within our Transport Hub Execution team and helps manage the day-to-day movement of goods across multiple markets. The focus is on making sure deliveries run smoothly and, when they don’t, taking ownership of the issue through to resolution.

Typical responsibilities include:

Monitoring live shipments and proactively identifying delays or service risks.
Liaising with carriers, loading and unloading sites, customers and internal Supply Chain teams.
Chasing updates and providing clear, timely communication when something goes wrong.
Resolving delivery and unloading issues and supporting recovery of delayed loads.
Managing multiple operational queries and priorities at the same time.
Investigating issues, understanding the root cause and ensuring the right actions are followed through.
Supporting freight charge queries, claims and other transport-related exceptions.
Maintaining accurate information across our transport and tracking systems.

What I’d prioritise in candidates

Excellent customer service: someone comfortable dealing with both internal customers and external suppliers/carriers, particularly when there is a problem or pressure to resolve something quickly.
Strong communication: confident on the phone and email, able to ask the right questions, chase effectively and keep stakeholders updated without needing to be prompted.
Ownership and problem solving: someone who doesn’t just pass an issue on, but follows it through, looks for solutions and knows when to escalate.
Ability to work under pressure: the environment is fast paced, with multiple live issues competing for attention, so prioritisation and resilience are important.
Good attention to detail and IT confidence: they will work across several systems and need to interpret information accurately. Microsoft Office experience is important; experience with SAP or transport/tracking systems would be beneficial but isn’t essential.

In terms of background, I’d be very open to candidates from customer service, account management, logistics coordination, order management, operations or similar fast-paced service environments. For me, the behaviours and customer mindset are more important than somebody already knowing our transport systems.

The team operates Monday to Friday with flexible working applied

Read More Apply Now

Temporary Delivery Coordinator

York, UK

Temporary

Full-time

Job ID:

79320

Flights Executive - Purchasing

York, UK

Permanent

Full-time

Job ID:

79254

Summary

Flights Executive – Purchasing

Job Description

Transport Planning Executive – Rail Page 1 of 2

Department: Transport Planning Date Created:

09/11/2026

Reports To: Flights and Rail Planning Manager Direct Reports: N/A

The purpose of your role:

Reporting into the Planning Manager, you will be responsible for supporting the planning, forecasting and

coordination of Flight groups, ad hoc bookings for our tours, ensuring that our flight arrangements deliver an

excellent customer experience whilst maximising commercial performance and managing costs.

You will analyse demand, pricing, availability and quoting upgraded journeys to support effective planning

decisions, helping to ensure the right flights are secured at the right time. You will work closely with Gold Medal

and internal teams to ensure our products are delivered efficiently, accurately and to the highest standard.

In this role you are accountable for:

• Ensuring flight arrangements for tours are booked accurately, ready for handover to the Operations team

for ticketing.

• Ensuring flight journeys meet customer requirements whilst balancing cost, availability and operational

efficiency.

• Maintaining accurate and up-to-date planning information across relevant systems to support a smooth

handover to Operations.

• Monitoring flight pricing, availability and booking requirements to identify risks and opportunities to

improve efficiency and profitability.

• Working collaboratively with flight suppliers, the operational teams as well as the sales team to ensure

transport arrangements are delivered to the required standard and upgrades are quoted on time with a

proactive commercial approach.

In this role you are Responsible for:

a) Organising and booking flight transport for tours, ensuring the correct journeys, dates, timings, passenger

requirements and allocations are secured.

b) Liaising with flight suppliers such as Gold Medal to secure availability and resolve any booking issues.

c) Ensuring all flight arrangements and supporting information are accurate, complete and ready to hand

over to the Operations team for ticketing.

d) Managing booking deadlines and prioritising workload to ensure flight arrangements are completed in

line with operational requirements.

e) Maintaining accurate records of bookings, costs, allocations and supplier confirmations.

f) Communicating with the Operations teams to clarify requirements, resolve discrepancies and ensure a

smooth handover.

g) Identifying potential issues with flight availability, pricing or service changes and communicating these to

the relevant teams in a timely manner.

h) Identifying opportunities to improve booking processes, accuracy and efficiency.

Flights Executive – Purchasing

Job Description

Transport Planning Executive – Rail Page 2 of 2

i) Keeping up to date with flight industry developments, timetable changes and other factors that may

affect tour planning.

j) Providing wider support to the Flights & Rail team as required.

k) Undertaking any other duties reasonably expected for the role.

The characteristics required to be successful are:

We require people who want to be the best. Wanting to be the best is not good enough though – you must also

have the skills, attitude and energy to help us achieve our goals. How you contribute to our positive culture and

how you feel about your role is hugely important to us.

In addition to the above, you'll be a great fit for this role if you:

• Have worked in admin, planning, transport or logistics.

• Are super organised and stay calm juggling competing deadlines.

• Have a sharp eye for detail, so bookings are always spot on.

• Are methodical, love a good process and keep tidy records.

• Are a proactive problem-solver who spots issues early and fixes them.

• Are numerate and commercially minded, balancing cost and quality.

• Stay accurate and on time, even under pressure.

• Are a great communicator who builds strong relationships with suppliers and colleagues.

• Are happy working independently and love being part of a team.

• Are curious and eager to learn how our planning and booking processes work.

• Are confident with computer systems and spreadsheets, and quick to pick up new ones.

• Are passionate about great customer experiences and smooth handovers to Operations.

Read More Apply Now

Ecommerce Specialist

York, UK

Permanent

Full-time

Job ID:

79221

Summary

Start of main content

Search

Shopify & Ecommerce Website Specialist

Monster Group

·

4.4

York YO60 6PG

£28,000 - £35,000 a year

-

Full-time

Apply now

Job details

£28,000 - £35,000 a year

Employee discount, Life insurance, Employee assistance programme, Free parking, Paid volunteer time, Private medical insurance, Health & wellbeing programme, Cycle to work scheme

Show 2 more

Full-time

York YO60 6PG

Full job description

Ready to Take Ownership of a Growing Ecommerce Brand?

Do you love seeing the direct impact of your marketing work? Are you passionate about SEO, Shopify, PPC and turning website visitors into customers?

We're looking for an Shopify & Ecommerce Website Specialist to take ownership of our Shopify website, drive digital growth and help shape the future of our online customer experience.

This isn't a role where you'll simply maintain campaigns—you'll have the freedom to test new ideas, improve performance, influence strategy and see the results of your work every day.

If you're commercially minded, data-driven and enjoy finding new ways to grow traffic, increase conversions and maximise ROI, we'd love to hear from you.

Who We Are

Monster Group is a fast-growing ecommerce retailer selling over 2,000 own-brand products across 200+ online marketplaces throughout the UK and internationally.

From garden furniture and catering equipment to quirky seasonal products and everyday essentials, we're continually expanding our product range and investing in our digital channels to reach even more customers.

Our values of Fun+, Respect, Empowerment and Forward Thinking are at the heart of everything we do, creating a workplace where people are encouraged to share ideas, take ownership and make a genuine impact.

What You'll Be Doing

You'll play a key role in driving our digital growth by:

Taking ownership of our Shopify website, continually improving the customer journey and increasing conversion rates.
Developing and implementing SEO strategies across technical, on-page and off-page optimisation.
Managing Google Shopping campaigns to maximise visibility and sales.
Running and optimising PPC campaigns while delivering strong ROI.
Creating and managing Google Ads and Meta (Facebook) advertising campaigns.
Monitoring website performance using Google Analytics and other reporting tools to identify opportunities for improvement.
Analysing customer behaviour, campaign performance and website data to make informed marketing decisions.
Working collaboratively with internal teams to support new product launches and promotional campaigns.
Staying up to date with ecommerce trends, SEO developments and digital marketing best practice.

Skills & Experience We’re Looking For:

Proven experience managing and optimising Shopify websites
Strong SEO knowledge with a track record of growing organic traffic
Experience running Google Ads, Google Shopping and PPC campaigns
Experience managing Meta (Facebook) Ads
Confidence using Google Analytics and interpreting performance data
Excellent organisation skills and the ability to manage multiple priorities
A proactive, commercially minded approach with a passion for continuous improvement

Nice to have (but not essential):

Experience creating digital assets using Canva, Adobe Creative Suite or similar.
Knowledge of CRO (Conversion Rate Optimisation).
Experience using AI marketing tools or automation platforms.

Working hours and location:

The role is full time - starting between 8.00am and 9.30am, and finish between 4.00pm and 5.30pm (37.5 hours per week with 30 minutes or 1 hour for lunch), and you will be based at our modern offices near York (YO60 6PG) 5 days a week, so having your own transport is essential.
We offer a salary of £28,000–£35,000 per annum, depending on your skills and experience.

About Monster Group

We’re committed to building a positive and inclusive workplace where everyone can thrive. We champion diversity and equal opportunities and believe in creating an environment built on respect, collaboration, and innovation. We welcome applications from people of all backgrounds, and applicants must have the legal right to work in the UK.

At Monster Group, work is more than just a job - it’s a place to have fun, grow, and make an impact. You’ll be supported to develop, learn, and thrive while living our values every day. On top of that, we offer a great range of benefits to support you at work and beyond.

Health & Financial Wellbeing

Private Medical Cover through AXA, including access to the AXA Employee Assistance Programme.
Mental Health First Aiders – here when you need someone to talk to.
Group Life Assurance Plan – peace of mind for you and your loved ones.
Long-Term Income Protection – because we’ve got your back for the long haul.
Emergency Loans – support for life’s unexpected “Oh no!” moments.
Enhanced Family Leave & Support – for growing families and navigating life’s sensitive moments.

Time Off That Truly Counts

25 days holiday + bank holidays.
Up to 5 extra days for long service – one for each year with us.
Birthday Lie-In – take a late start, long lunch, or early finish.
Paid Volunteering Day – make a difference on Monster’s time.
30-minute lunch flex for our Head office based teams – start early or finish early, your choice.
Dress Down FriYAYs for office teams – ease into the weekend in comfort.
Stylish & Smart Dress Code – dress how you feel confident and professional.
Warehouse team will be provided with Monster uniform within your first 3 months, so you can feel confident, comfortable and part of the crew.

Perks That Make Life Sweeter

The Wisdom App – wellbeing tools right at your fingertips.
Bright Exchange Discounts – shop 'til you drop with exclusive offers.
Bike to Work Scheme – a healthier you, a greener planet.
Free Parking at all our sites.
Unlimited tea, coffee, and treats – including our legendary Orange Treat Bucket.

Culture & Celebration

The Moscars – our very own Oscars-style celebration of excellence.
Monster Mixers & Seasonal Socials – from festive parties to team get-togethers.
Monster’s Monthly Wheel of Fortune – spin to win brilliant prizes.
Warm Monster Welcome – free breakfast or lunch on your first day.

Please note: Some benefits (like private medical cover and the bike to work scheme) become available after your probation — we’ll walk you through everything during onboarding!

Job Type: Full-time

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance

Ability to commute/relocate:

York YO60 6PG: reliably commute or plan to relocate before starting work (required)

Experience:

Shopify: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Read More Apply Now

Business Development Manager

Wetherby, UK

Permanent

Full-time

Job ID:

72584

Summary

Overview

We are recruiting on behalf of a premium food and drink importer based in West Yorkshire. Renowned for sourcing exceptional ingredients - our client supplies chefs, retailers, and food lovers across the UK.

They are seeking a highly motivated Business Development Manager to drive new customer acquisition and maximise sales opportunities. This is a fully sales-led role focused on winning new business and building long-term customer relationships.

Benefits

Salary up to £40,000 basic depending on experience OTE 60K
Monthly commission on personal sales (up to 60k OTE)
28 days holiday including bank holidays (rising to 33 with length of service)
Monday to Friday working
Company pension

Responsibilities

Proactively identify, target, and secure new business opportunities
Manage the full sales cycle from outreach and pitching through to closing deals
Conduct outbound calls, client visits, and product presentations to build a strong sales pipeline
Develop tailored proposals using strong product and category knowledge
Build long-term relationships with chefs, buyers, owners, and procurement teams
Represent the company at trade shows, food events, and customer demonstrations
Collaborate with the internal sales team to ensure smooth onboarding and account handover
Maintain accurate CRM records, forecasts, and weekly reporting
Monitor market trends, competitor activity, and customer insights to identify growth opportunities
Meet and exceed monthly, quarterly, and annual sales targets

Qualifications

Proven experience in field sales, business development, or account acquisition—ideally within food, drink, hospitality, or FMCG
Strong communication, pitching, negotiation, and closing skills
Highly proactive, target-driven, and motivated by achieving KPIs
Ability to quickly build rapport and present products with enthusiasm and credibility
Strong organisational skills with the ability to manage a busy pipeline
Knowledge of premium food categories is desirable but not essential
Energetic, tenacious, commercially astute, and driven to achieve growth

We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

http://www.charterhouserecruitment.co.uk/privacy-notice/

INDCH

Read More Apply Now

Technical Support Specialist

York, UK

Permanent

Full-time

Job ID:

79122

Summary

Technical Support Specialist

Overview

Are you a tech-savvy professional with a passion for problem-solving and delivering exceptional customer service? We are seeking a Technical Support Specialist to join this dynamic team. In this role, you will be the go-to expert for resolving technical queries, supporting our network infrastructure, and ensuring seamless operations for both internal and external stakeholders. If you thrive in a fast-paced environment and enjoy wearing multiple hats, this is the perfect opportunity for you!

Benefits

Salary £27,000 + £1,000 profit annual bonus
Full-time hours with 1-2 days work from home.
A collaborative and supportive work environment.
25 days holiday
Pension Scheme
Dental and healthplan

Responsibilities

Providing first-line technical support to customers and internal employees.
Troubleshooting and resolving technical issues efficiently and effectively.
Supporting sales and operations teams with technical advice to meet customer expectations.
Participating in the out-of-hours support rota, including weekends.
Delivering training sessions on new equipment, products, and updates.
Developing technical support documents for internal and external use.
Providing first-line IS Helpdesk support.
Assisting with equipment checking, despatch, returns, and related tasks.
Logging all customer interactions and technical queries for accurate record-keeping.

Qualifications

A strong technical aptitude and a passion for technology.
Excellent problem-solving and troubleshooting skills.
Outstanding communication and interpersonal abilities.
Experience in a technical support or IT helpdesk role (preferred but not essential).
A proactive and customer-focused mindset.
The ability to work collaboratively in a team-oriented environment.
Flexibility to participate in an out-of-hours support rota.
Driver with own transport due to very infrequent trips to the data centre in Wakefield

We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

http://www.charterhouserecruitment.co.uk/privacy-notice/

INDCH

Read More Apply Now

Sales Administrator

York, UK

Temporary

Full-time

Job ID:

78957

Summary

Sales Support & Data Administrator

Overview

We are looking for an organised and detail-focused administrator to join a fantastic business on a temporary basis. This is a great opportunity to become part of a supportive team, helping to ensure sales-related processes, records and systems run smoothly.

Benefits

Temporary position for 6 months
£13.45 per hour
Full-time hours
Hybrid working – 2 days in the office and 3 days working from home

Responsibilities

Process booking information and maintain accurate records across internal systems.
Ensure customer and operational data is kept up to date.
Manage shared inboxes, administrative tasks and workflow requests, ensuring deadlines are met.
Prepare, update and organise booking paperwork and digital documentation.
Assist with maintaining accurate customer and supplier databases.
Support the preparation of reports and gathering of system information.
Respond to day-to-day administrative queries and liaise with colleagues across the business.
Carry out routine checks to ensure records and supporting documentation are complete and accurate.
Provide general administrative support to the sales and operations teams as required.

Qualifications

Previous experience in an administrative or office-based role.
Good data entry skills and strong attention to detail.
Excellent organisational skills, with the ability to manage competing priorities.
Strong communication and interpersonal skills.
A proactive, practical approach to problem-solving.
The ability to adapt to changing priorities and work effectively in a busy environment.

We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

http://www.charterhouserecruitment.co.uk/privacy-notice/

INDCH

Read More Apply Now

Administration Coordinator

York, UK

Permanent

Full-time

Job ID:

79089

Summary

Administration Coordinator

Minster Plumbing & Heating Ltd

Role purpose

Provide organised, accurate administrative support across office operations, customer care and project delivery. Coordinate information, appointments and records so that customers, site teams, Contracts Managers, Project Managers and Finance have what they need to keep work moving and support accurate payroll and billing.

Timesheets and payroll support

Collect, print and process timesheets; chase missing entries and supporting documents, check hours worked and maintain accurate logs.

Calculate travel allowances, enter and check timesheet information, and prepare complete records for payroll processing.

Customer care and work scheduling

Handle calls and emails from customers, clients, suppliers and engineers, recording enquiries and maintenance or small works requests accurately.

Book customer appointments and coordinate plumbers and electricians, liaising with Contracts Managers to organise and progress the work.

Build effective relationships with key customers, follow up outstanding issues and provide weekly customer care progress reports.

Maintain the call out rota, notify operatives of their cover arrangements and ensure out of hours messages are updated.

Variations and billing

Record and track sales variations, builder instructions and orders on the correct logs, making information available to Project Managers.

Process customer care invoices, check supporting information and prepare complete records for billing.

Cross-check billing information, assist with invoicing and material tracking, and follow up discrepancies with the relevant teams.

Project and office administration

Support Contracts Managers and Project Managers with document processing, site files, design sheets and site setup records.

Set up files where required, check and complete site spreadsheets weekly, and keep project records and logs up to date.

Collate information and prepare reports as requested, supporting the Office Manager with reporting and outstanding queries.

Maintain orderly filing and records, undertake printing and copying, and coordinate information across Customer Care, Project Management and Finance.

Training registrations and health and safety records

Maintain the training records spreadsheet, monitor qualification expiry dates and flag training needs. Book courses, liaise with staff and follow up attendance.

Register boilers with Gas Safe, and other relevant bodies or schemes as required, keeping supporting records accurate.

Print and distribute risk assessments and method statements as required. Track administrative actions arising from Contracts Managers’ health and safety reports and flag gaps or outstanding items to management.

Keep Project Managers informed of upcoming requirements and provide administrative support for other health and safety requests.

Vehicles and mileage records

Book vehicle servicing and MOTs, maintain fleet logs and coordinate vehicle issues between operatives and garages.

Produce weekly Journey Watch vehicle reports, calculate private mileage and update the relevant reporting logs.

Description

Essential skills and attributes

Strong organisational skills, attention to detail and accuracy when handling records, figures and documents.

Clear, professional communication by telephone and email, with a helpful approach to customers and colleagues.

Ability to prioritise several tasks, follow up outstanding actions and work effectively in a busy team.

Confidence using standard office software, including spreadsheets, and learning bespoke systems; training will be provided.

Desirable experience

Previous experience in administration, customer care, scheduling, billing, procurement or a related support role.

Scope of the role

This job description outlines the main responsibilities and is not exhaustive. Other reasonable duties appropriate to the role may be assigned to meet the needs of the business.

Read More Apply Now

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