Customer Service Executive

Overview

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment? We are seeking enthusiastic and driven Customer Service Executives to join this team. As a Customer Service Executive, you will play a pivotal role in ensuring customers’ journeys are seamless and memorable. We are looking for a new team of 7 to cover during the busy period of February to September however this is based in a head office where you will be able to view all the amazing new opportunities that become available... 

Benefits

• Salary £25,355 p.a.
• Hours - Full-time 8-4.30pm, 9-5.30pm & 9.30-6pm
• Some weekend cover( not every weekend) and time of in lieu for those days covered so you will never work more than 5 days in the week :) 
• Fixed Term Contract until September 2026
• Modern office with excellent transport links.
• Opportunities for professional growth and development.

Responsibilities

As a Customer Service Executive, you will:

• Be the first point of contact for customers, providing exceptional support
• Handle inbound and outbound calls, as well as respond to email inquiries with professionalism and efficiency
• Process web bookings, issue booking confirmations, and resolve customer queries
• Manage cancellations, discuss alternative options, and enhance customer experiences
• Arrange visas and conduct mobility checks to ensure customers’ needs and expectations are met

Qualifications

We’d love to hear from you if you:

• Have proven experience in a customer service environment
• Possess a strong passion for delivering outstanding customer experiences
• Demonstrate excellent verbal and written communication skills.
• Excel at building strong relationships quickly and effectively
• Are detail-oriented, accurate, and able to meet tight deadlines
• Have a genuine enthusiasm for travel and exploring new destinations.

We receive multiple applications for each role and we do our very best to ensure that you receive a response.  We will either email to let you know that your application is unsuccessful, let you know that we are adding you to our database for future roles or we will contact you to discuss the role applied for.  If you have not heard from us within a week it is likely you have not been shortlisted.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

INDCH

Financial Accountant

Overview

We are recruiting a Financial Accountant to join a high-performing and growing business operating within the construction materials sector. The company is in a strong financial position, continues to perform exceptionally well, and benefits from a diverse product mix supplying a wide range of customers across the construction industry.

This is a great opportunity to join a stable yet dynamic organisation where finance plays a key role in supporting commercial decision-making and continued growth.

Benefits

• £65,000 - 70,000 depending on experience
• Full time, Permanent, office based
• 23 days annual leave + bank holidays 
• Flexible benefits , employee benefits app with discounts on gyms, restaurants, and shops, and access to a virtual GP 24/7 
• Onsite parking

Responsibilities

• Preparation of monthly, quarterly, and annual financial accounts in accordance with IFRS, with particular focus on:
  • Lease accounting (IFRS 16)
  • Goodwill and intangible asset treatment
• Production of consolidated group accounts, including intercompany reconciliations and eliminations
• Ownership of statutory accounts preparation and acting as a key point of contact for:
  • External auditors
  • Internal audit processes
• Leading audit preparation, ensuring robust documentation, controls, and timely delivery
• Preparation and review of monthly management packs, providing clear commentary and variance analysis
• Supporting FP&A activities, including budgeting, forecasting, and performance analysis (beneficial but not essential)
• Working closely with Management Accountants to:
  • Plan workloads
  • Set and manage timelines
  • Ensure deadlines are met without compromising quality

• Contributing to continuous improvement of financial controls, processes, and reporting standards
• Supporting senior finance stakeholders with ad-hoc analysis and projects as required

Qualifications

• Qualified Accountant (ACA / ACCA / CIMA or equivalent)
• Strong technical accounting background with demonstrable IFRS experience
• Proven experience producing consolidated accounts
• Solid understanding of audit requirements and experience managing audit processes
• Comfortable working in a fast-paced, commercially focused environment
• Strong organisational skills with the ability to prioritise and manage multiple deadlines
• Confident communicator, able to work effectively with both finance and non-finance stakeholders
• Experience in manufacturing, construction, or product-based businesses is advantageous

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

INDCH

Salary is £24k - if we struggle to find a candidate for this - Grace is open to feedback and potentially will look at this. 

She couldnt give an exact figure on OTE as it fluctuates throughout the year (April / May / June) are exceptionally busy months and they get people calling in requesting to use their services. Commission in April can be as much as £2.5k. Off-peak times not as much - IRO £300 and maybe a little less around Dec/Jan. But overall IRO £5-7k would be a fair estimate based on our conversation. 

They are a very service driven business - not strong arm sales tactics - consultative and often get repeat business. That said its very sales driven - lots of outbound call activity - up to 100 dials per day in peak times and IRO of 50/60 at others. 

Warm calls to existing clients who are using another service / contacting dormant accounts / people who are using a competitor / made enquiries in the past. Not a huge amount of cold business. 

Looking for someone who has worked in a high volume call environment previously - such as MoneyPenny or MBNA.Passionate and driven / money hungry with a desire to succeed. Sales is advantageous but not essential/

Role been on Indeed for 2 weeks and she did not get what she was looking for - also another agy had it for a week - 1 int but the candidate was too CS focussed. Tel int booked in for today but nothing further than that. 

Wants to onboard someone ASAP - position because of internal promotion. 

Some 'call consolidation' which is basically after sales care - make sure the deal gets over the line, review all of the docs that have sent in, make sure info is correct and offer alternatives if suitable. 

Initial call with Grace and all being well a F2F interview. If we think they are brilliant she will bypass the tel int stage. 

Will accommodate lunchtime and early ints if candidates are working. 

Marketing & Communications Co-ordinator

Overview
Are you a proactive professional with a "can-do" attitude and a passion for teamwork? We are seeking a dynamic and adaptable marketing & Communications Co-ordinator. This is an exciting opportunity to contribute to a fast-paced environment, supporting marketing and communications to deliver to all business goals and growth.

If you thrive in a collaborative setting and have experience in marketing, communications, social media, or proofreading, we’d love to hear from you!

Benefits

• Competitive starting salary of £26,500 - £28,000 depending on experience
• Opportunity to gain valuable experience in a dynamic and supportive team.
• Permanent employment.
• 37 hours per week
• Office-based (free parking on-site)

Responsibilities

• Provide strong administrative support to the Commercial, Marketing & Communications team.
• Assist with marketing and communications tasks, including social media management and proofreading.
• Support the delivery of the social media strategy.
• Develop video content for Facebook & Instagram reels.
• React to trends and leverage appropriate opportunities to create a viral content.
• Collaborate with team members to ensure smooth operations and project success.
• Upload feature articles to the website
• Administrate and assist with the delivery of annual awards

Qualifications

• Experience in marketing, communications, social media, or proofreading is desirable.
• A proactive, "can-do" attitude with a strong sense of teamwork.
• Excellent organizational and communication skills.
• Able to work in a fast-pace environments.

Join us and take the first step toward an exciting new opportunity!

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

INDCH