Customer Service Administrator
Direct Report: Customer Service Manager
Hours: 37.5hours per week Monday to Friday 09.00 – 17.00
Basic Salary: £24,000
Benefits: Annual 10% discretionary bonus (based on company and person targets) Pension, Private healthcare, Free onsite parking, 25 days annual leave
The Role
Ypsomed Ltd is in an exciting period of growth. Due to this rapid expansion, we are looking for a Customer Service Administrator to support the Customer Services team in all aspects of office administration to help the team deliver first class service. The right person will be experienced in working in a busy office environment, have excellent communication skills, will be self-motivated and have a desire for self-development.
Key Responsibilities
- Accurate and timely processing of orders.
- Manage inbound and outbound customer calls relating to orders and product queries
- Data input and maintenance
- Proactively reach out to help manage customer relationships and highlight any additional support needed to maximise customer retention
- Follow standardised procedures and deadlines including fully documenting all customer complaints and interactions in our CRM system to meet departmental SLAs.
- Liaising with 3rd party partners to ensure timely deliveries
- Other office duties as and when required
Key skills and competencies
- Background in Customer Services is essential, ideally in a similar industry
- Strong interpersonal communications both oral and written
- Experience in complaint handling
- Excellent IT skills
- Experience in using MS dynamics or other order processing systems
- Excellent attention to detail and accuracy
- Flexible to business needs
- Self –motived who can work well in a team and who can adapt to rapidly changing environment
www.mylife-diabetescare.co.uk