The main thing I’m looking for is strong customer service and communication skills. Although the role sits within Supply Chain/Transportation, day-to-day it is very much a customer-service role. We can teach the transport processes and systems, so I wouldn’t want candidates ruled out simply because they haven’t worked in transport before but if they have transport experience that would help.

What the role involves

The Service Specialist sits within our Transport Hub Execution team and helps manage the day-to-day movement of goods across multiple markets. The focus is on making sure deliveries run smoothly and, when they don’t, taking ownership of the issue through to resolution.

Typical responsibilities include:

• Monitoring live shipments and proactively identifying delays or service risks.
• Liaising with carriers, loading and unloading sites, customers and internal Supply Chain teams.
• Chasing updates and providing clear, timely communication when something goes wrong.
• Resolving delivery and unloading issues and supporting recovery of delayed loads.
• Managing multiple operational queries and priorities at the same time.
• Investigating issues, understanding the root cause and ensuring the right actions are followed through.
• Supporting freight charge queries, claims and other transport-related exceptions.
• Maintaining accurate information across our transport and tracking systems.

What I’d prioritise in candidates

1. Excellent customer service: someone comfortable dealing with both internal customers and external suppliers/carriers, particularly when there is a problem or pressure to resolve something quickly.
2. Strong communication: confident on the phone and email, able to ask the right questions, chase effectively and keep stakeholders updated without needing to be prompted.
3. Ownership and problem solving: someone who doesn’t just pass an issue on, but follows it through, looks for solutions and knows when to escalate.
4. Ability to work under pressure: the environment is fast paced, with multiple live issues competing for attention, so prioritisation and resilience are important.
5. Good attention to detail and IT confidence: they will work across several systems and need to interpret information accurately. Microsoft Office experience is important; experience with SAP or transport/tracking systems would be beneficial but isn’t essential.

In terms of background, I’d be very open to candidates from customer service, account management, logistics coordination, order management, operations or similar fast-paced service environments. For me, the behaviours and customer mindset are more important than somebody already knowing our transport systems.

The team operates Monday to Friday with flexible working applied

Temporary Delivery Coordinator

Overview

We are seeking a highly organised and proactive individual to join our client's team as a Logistics and Delivery Coordinator. This is an exciting opportunity to play a pivotal role in ensuring the efficiency and reliability of our client's supply chain and logistics operations within a dynamic and fast-paced work environment.

Details

• Ongoing temporary role with the potential to go permanent
• Shift work: 42 hours per week average, 12-hour shifts (7am–7pm and 7pm–7am) — average 3.5 shifts per week 
• Hourly rate: £15.50
• Chance to work with a reputable company in York
• Collaborative and inclusive work environment

Responsibilities

• Collaborate with hauliers, distribution centres, factories, customers, suppliers, and co-manufacturers to ensure seamless delivery of customer orders, collection of finished goods, and availability of materials and trailers across the network.
• Communicate effectively with internal and external stakeholders to address and resolve issues impacting the network.
• Formulate and implement plans to minimise delays and maintain smooth operational processes.
• Deliver outstanding customer service while supporting sustainability initiatives through efficient logistics practices.

Qualifications

• Experience in supply chain and/or logistics is preferred, but we are open to developing your knowledge.
• Excellent communication skills, with the ability to collaborate effectively across multiple teams.
• Strong problem-solving and organisational skills.

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Shopify & Ecommerce Website Specialist

Monster Group

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4.4

York YO60 6PG

£28,000 - £35,000 a year

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Full-time

Apply now

Job details

£28,000 - £35,000 a year

Employee discount, Life insurance, Employee assistance programme, Free parking, Paid volunteer time, Private medical insurance, Health & wellbeing programme, Cycle to work scheme

Show 2 more

Full-time

York YO60 6PG

Full job description

Ready to Take Ownership of a Growing Ecommerce Brand?

Do you love seeing the direct impact of your marketing work? Are you passionate about SEO, Shopify, PPC and turning website visitors into customers?

We're looking for an Shopify & Ecommerce Website Specialist to take ownership of our Shopify website, drive digital growth and help shape the future of our online customer experience.

This isn't a role where you'll simply maintain campaigns—you'll have the freedom to test new ideas, improve performance, influence strategy and see the results of your work every day.

If you're commercially minded, data-driven and enjoy finding new ways to grow traffic, increase conversions and maximise ROI, we'd love to hear from you.

Who We Are

Monster Group is a fast-growing ecommerce retailer selling over 2,000 own-brand products across 200+ online marketplaces throughout the UK and internationally.

From garden furniture and catering equipment to quirky seasonal products and everyday essentials, we're continually expanding our product range and investing in our digital channels to reach even more customers.

Our values of Fun+, Respect, Empowerment and Forward Thinking are at the heart of everything we do, creating a workplace where people are encouraged to share ideas, take ownership and make a genuine impact.

What You'll Be Doing

You'll play a key role in driving our digital growth by:

• Taking ownership of our Shopify website, continually improving the customer journey and increasing conversion rates.
• Developing and implementing SEO strategies across technical, on-page and off-page optimisation.
• Managing Google Shopping campaigns to maximise visibility and sales.
• Running and optimising PPC campaigns while delivering strong ROI.
• Creating and managing Google Ads and Meta (Facebook) advertising campaigns.
• Monitoring website performance using Google Analytics and other reporting tools to identify opportunities for improvement.
• Analysing customer behaviour, campaign performance and website data to make informed marketing decisions.
• Working collaboratively with internal teams to support new product launches and promotional campaigns.
• Staying up to date with ecommerce trends, SEO developments and digital marketing best practice.

Skills & Experience We’re Looking For:

• Proven experience managing and optimising Shopify websites
• Strong SEO knowledge with a track record of growing organic traffic
• Experience running Google Ads, Google Shopping and PPC campaigns
• Experience managing Meta (Facebook) Ads
• Confidence using Google Analytics and interpreting performance data
• Excellent organisation skills and the ability to manage multiple priorities
• A proactive, commercially minded approach with a passion for continuous improvement

Nice to have (but not essential):

• Experience creating digital assets using Canva, Adobe Creative Suite or similar.
• Knowledge of CRO (Conversion Rate Optimisation).
• Experience using AI marketing tools or automation platforms.

Working hours and location:

The role is full time - starting between 8.00am and 9.30am, and finish between 4.00pm and 5.30pm (37.5 hours per week with 30 minutes or 1 hour for lunch), and you will be based at our modern offices near York (YO60 6PG) 5 days a week, so having your own transport is essential.
We offer a salary of £28,000–£35,000 per annum, depending on your skills and experience.

About Monster Group

We’re committed to building a positive and inclusive workplace where everyone can thrive. We champion diversity and equal opportunities and believe in creating an environment built on respect, collaboration, and innovation. We welcome applications from people of all backgrounds, and applicants must have the legal right to work in the UK.

At Monster Group, work is more than just a job - it’s a place to have fun, grow, and make an impact. You’ll be supported to develop, learn, and thrive while living our values every day. On top of that, we offer a great range of benefits to support you at work and beyond.

Health & Financial Wellbeing

• Private Medical Cover through AXA, including access to the AXA Employee Assistance Programme.
• Mental Health First Aiders – here when you need someone to talk to.
• Group Life Assurance Plan – peace of mind for you and your loved ones.
• Long-Term Income Protection – because we’ve got your back for the long haul.
• Emergency Loans – support for life’s unexpected “Oh no!” moments.
• Enhanced Family Leave & Support – for growing families and navigating life’s sensitive moments.

Time Off That Truly Counts

• 25 days holiday + bank holidays.
• Up to 5 extra days for long service – one for each year with us.
• Birthday Lie-In – take a late start, long lunch, or early finish.
• Paid Volunteering Day – make a difference on Monster’s time.
• 30-minute lunch flex for our Head office based teams – start early or finish early, your choice.
• Dress Down FriYAYs for office teams – ease into the weekend in comfort.
• Stylish & Smart Dress Code – dress how you feel confident and professional.
• Warehouse team will be provided with Monster uniform within your first 3 months, so you can feel confident, comfortable and part of the crew.

Perks That Make Life Sweeter

• The Wisdom App – wellbeing tools right at your fingertips.
• Bright Exchange Discounts – shop 'til you drop with exclusive offers.
• Bike to Work Scheme – a healthier you, a greener planet.
• Free Parking at all our sites.
• Unlimited tea, coffee, and treats – including our legendary Orange Treat Bucket.

Culture & Celebration

• The Moscars – our very own Oscars-style celebration of excellence.
• Monster Mixers & Seasonal Socials – from festive parties to team get-togethers.
• Monster’s Monthly Wheel of Fortune – spin to win brilliant prizes.
• Warm Monster Welcome – free breakfast or lunch on your first day.

Please note: Some benefits (like private medical cover and the bike to work scheme) become available after your probation — we’ll walk you through everything during onboarding!

Job Type: Full-time

Pay: £28,000.00-£35,000.00 per year

Benefits:

• Company events
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance

Ability to commute/relocate:

• York YO60 6PG: reliably commute or plan to relocate before starting work (required)

Experience:

• Shopify: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Job Title: Tax Return Sales Executive

Location: Ewloe CH5
Salary: £25,000 basic + uncapped commission (OTE £30,000+)
Hours: Full-time – 37.5 per week

About the Role

Are you a confident communicator with a natural talent for sales? We’re looking for a driven Tax Return Sales Executive to join our dynamic team. This is a fast-paced, target-led role where you’ll take charge of converting warm leads, generating new business, and building long-term client relationships — all while learning valuable skills in the world of tax.

If you thrive on hitting targets, closing deals, and delivering great customer experiences, this could be the opportunity for you.

Key Responsibilities

• Make outbound sales calls to potential clients to promote our tax return services.
• Manage and convert inbound and warm leads into paying clients.
• Build strong relationships to maximise client retention and upselling opportunities.
• Confidently present our services and handle objections to close sales.
• Completing client tax returns and resolving HMRC queries.
• Maintain accurate records of all calls, leads, and conversions in the CRM system.
• Achieve and exceed weekly and monthly sales targets.

Key Skills & Experience

• Proven sales or telesales experience.
• A confident, persuasive communicator with a great phone manner.
• Target-driven with a strong desire to earn commission and succeed.
• Excellent customer service and relationship-building skills.
• High level of organisation and attention to detail.
• Previous experience with tax, accountancy, or HMRC processes is beneficial but not essential – full training provided.

What’s in It for You

• £25,000 base salary plus uncapped commission – realistic OTE £30,000+.
• Generous commission structure with plenty of room to grow your earnings.
• Comprehensive training in tax return preparation and client management.
• Supportive, energetic team culture with clear progression opportunities.

Administration Coordinator

Minster Plumbing & Heating Ltd

Role purpose

Provide organised, accurate administrative support across office operations, customer care and project delivery. Coordinate information, appointments and records so that customers, site teams, Contracts Managers, Project Managers and Finance have what they need to keep work moving and support accurate payroll and billing.

Timesheets and payroll support

Collect, print and process timesheets; chase missing entries and supporting documents, check hours worked and maintain accurate logs.

Calculate travel allowances, enter and check timesheet information, and prepare complete records for payroll processing.

Customer care and work scheduling

Handle calls and emails from customers, clients, suppliers and engineers, recording enquiries and maintenance or small works requests accurately.

Book customer appointments and coordinate plumbers and electricians, liaising with Contracts Managers to organise and progress the work.

Build effective relationships with key customers, follow up outstanding issues and provide weekly customer care progress reports.

Maintain the call out rota, notify operatives of their cover arrangements and ensure out of hours messages are updated.

Variations and billing

Record and track sales variations, builder instructions and orders on the correct logs, making information available to Project Managers.

Process customer care invoices, check supporting information and prepare complete records for billing.

Cross-check billing information, assist with invoicing and material tracking, and follow up discrepancies with the relevant teams.

Project and office administration

Support Contracts Managers and Project Managers with document processing, site files, design sheets and site setup records.

Set up files where required, check and complete site spreadsheets weekly, and keep project records and logs up to date.

Collate information and prepare reports as requested, supporting the Office Manager with reporting and outstanding queries.

Maintain orderly filing and records, undertake printing and copying, and coordinate information across Customer Care, Project Management and Finance.

Training registrations and health and safety records

Maintain the training records spreadsheet, monitor qualification expiry dates and flag training needs. Book courses, liaise with staff and follow up attendance.

Register boilers with Gas Safe, and other relevant bodies or schemes as required, keeping supporting records accurate.

Print and distribute risk assessments and method statements as required. Track administrative actions arising from Contracts Managers’ health and safety reports and flag gaps or outstanding items to management.

Keep Project Managers informed of upcoming requirements and provide administrative support for other health and safety requests.

Vehicles and mileage records

Book vehicle servicing and MOTs, maintain fleet logs and coordinate vehicle issues between operatives and garages.

Produce weekly Journey Watch vehicle reports, calculate private mileage and update the relevant reporting logs.

Description

Essential skills and attributes

Strong organisational skills, attention to detail and accuracy when handling records, figures and documents.

Clear, professional communication by telephone and email, with a helpful approach to customers and colleagues.

Ability to prioritise several tasks, follow up outstanding actions and work effectively in a busy team.

Confidence using standard office software, including spreadsheets, and learning bespoke systems; training will be provided.

Desirable experience

Previous experience in administration, customer care, scheduling, billing, procurement or a related support role.

Scope of the role

This job description outlines the main responsibilities and is not exhaustive. Other reasonable duties appropriate to the role may be assigned to meet the needs of the business.