Administration Coordinator

Minster Plumbing & Heating Ltd

Role purpose

Provide organised, accurate administrative support across office operations, customer care and project delivery. Coordinate information, appointments and records so that customers, site teams, Contracts Managers, Project Managers and Finance have what they need to keep work moving and support accurate payroll and billing.

Timesheets and payroll support

Collect, print and process timesheets; chase missing entries and supporting documents, check hours worked and maintain accurate logs.

Calculate travel allowances, enter and check timesheet information, and prepare complete records for payroll processing.

Customer care and work scheduling

Handle calls and emails from customers, clients, suppliers and engineers, recording enquiries and maintenance or small works requests accurately.

Book customer appointments and coordinate plumbers and electricians, liaising with Contracts Managers to organise and progress the work.

Build effective relationships with key customers, follow up outstanding issues and provide weekly customer care progress reports.

Maintain the call out rota, notify operatives of their cover arrangements and ensure out of hours messages are updated.

Variations and billing

Record and track sales variations, builder instructions and orders on the correct logs, making information available to Project Managers.

Process customer care invoices, check supporting information and prepare complete records for billing.

Cross-check billing information, assist with invoicing and material tracking, and follow up discrepancies with the relevant teams.

Project and office administration

Support Contracts Managers and Project Managers with document processing, site files, design sheets and site setup records.

Set up files where required, check and complete site spreadsheets weekly, and keep project records and logs up to date.

Collate information and prepare reports as requested, supporting the Office Manager with reporting and outstanding queries.

Maintain orderly filing and records, undertake printing and copying, and coordinate information across Customer Care, Project Management and Finance.

Training registrations and health and safety records

Maintain the training records spreadsheet, monitor qualification expiry dates and flag training needs. Book courses, liaise with staff and follow up attendance.

Register boilers with Gas Safe, and other relevant bodies or schemes as required, keeping supporting records accurate.

Print and distribute risk assessments and method statements as required. Track administrative actions arising from Contracts Managers’ health and safety reports and flag gaps or outstanding items to management.

Keep Project Managers informed of upcoming requirements and provide administrative support for other health and safety requests.

Vehicles and mileage records

Book vehicle servicing and MOTs, maintain fleet logs and coordinate vehicle issues between operatives and garages.

Produce weekly Journey Watch vehicle reports, calculate private mileage and update the relevant reporting logs.

Description

Essential skills and attributes

Strong organisational skills, attention to detail and accuracy when handling records, figures and documents.

Clear, professional communication by telephone and email, with a helpful approach to customers and colleagues.

Ability to prioritise several tasks, follow up outstanding actions and work effectively in a busy team.

Confidence using standard office software, including spreadsheets, and learning bespoke systems; training will be provided.

Desirable experience

Previous experience in administration, customer care, scheduling, billing, procurement or a related support role.

Scope of the role

This job description outlines the main responsibilities and is not exhaustive. Other reasonable duties appropriate to the role may be assigned to meet the needs of the business.

 

Job Element	Detail
Job Title	business development manger
Reporting to	Sales & Operations Manager
Department	Sales
Main Purpose	The Business Development Manager is responsible for driving Challenger’s growth through the acquisition of high-quality new business across SME and mid-market organisations.  This is a consultative, field-based sales role covering Challenger’s portfolio of mobile, connectivity, hosted telephony, unified communications and gathering referrals for managed IT services. The role owns the full new business sales lifecycle, from prospecting and discovery through to close and successful handover.  The successful candidate will build strong commercial relationships with key decisionmakers, understand each prospect’s operational needs and present appropriate, value-led solutions. All sales activity, actions and future actions must be accurately maintained within The Layer CRM.
Key Responsibilities	New Business Development  Generate and develop new business opportunities through outbound prospecting, networking, referrals and social selling.  Manage the full sales lifecycle from first contact through to contract completion and handover.  Conduct professional discovery meetings with business owners, directors and senior decisionmakers.  Present Challenger solutions using a consultative, value-led approach based on the customer’s requirements.  Build long-term commercial relationships that support customer retention and future growth.  Pipeline, Targets & CRM Management  Work towards sales targets and KPIs set by the company.  Build, manage and accurately forecast a healthy sales pipeline in line with company expectations.  Update The Layer CRM with all customer activity, actions and future actions in a timely and accurate manner.  Ensure quotations, proposals and follow-ups are completed professionally and within agreed timescales.  Follow Challenger’s sales processes, compliance requirements and quality standards.  Collaboration & Communication  Work closely with Sales Support, Operations, Provisioning and Account Management to ensure a smooth customer onboarding experience.  Communicate customer requirements, expectations, timelines and deal progress clearly to relevant internal teams.  To represent Challenger professionally and positively at all times.  Personal Effectiveness  Plan activity efficiently to maximise productive selling time and minimise unnecessary travel.  Demonstrate resilience, consistency and motivation in achieving targets.  Maintain a high standard of organisation, professionalism, attention to detail and follow-through.
Skills & Experience	Essential  Proven experience in a new business or business development role.  Strong prospecting and lead-generation capability.  Excellent communication, negotiation and presentation skills.  Confidence engaging with business owners, directors and senior stakeholders.  Strong planning, pipeline management and CRM discipline.  Ability to work independently while contributing positively to a wider team.    Desirable  Experience selling telecoms, connectivity, hosted telephony or IT services.  Experience selling into SME and mid-market organisations.  Experience of consultative selling and structured sales methodologies.
Salary and hours of work	Monday to Friday 9:00 – 17:00 £36,800 Per annum, plus commission
Benefits	20 days holiday initially, increasing each year by one day to a maximum of 30 days. Bank holidays in addition to holiday allowance Workplace pension Attendance bonus Company bonus Company vehicle Company laptop, mobile and tablet. Bupa Employee Assistance Programme And more!

 

 

 

 

 

 

 

 

 

 

 

 

 

Cheshire Academies Trust

 

 

 

 

 

 

 

 

Be part of our Tribe

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HR Advisor (Fixed Term)

Recruitment Pack

October 2026

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Be part of our Tribe.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Welcome from the CEO

 

 

On behalf of Cheshire Academies Trust, thank you for your interest in our six-month, fixed-term HR Advisor post.

Cheshire Academies Trust is a growing Multi-Academy Trust of thirteen primary and special schools, with experienced and ambitious leaders across all of our settings. Our schools serve communities across Cheshire, Wirral and Liverpool, and our collective purpose is clear: when the adults around children are skilled, well-supported and genuinely motivated, children thrive.

Our vision, ‘Inspiring Hearts and Minds’, runs through everything we do. We hold ourselves to account through the outcomes of our most disadvantaged pupils and those with SEND. People are at the centre of how we operate as a Trust, and we invest in our staff because workforce quality is the greatest lever we have for improving children’s lives.

We are building an in-house people function. While we take the time to decide the right shape for its leadership, we need an experienced HR Advisor to take on our day-to-day employee relations casework and make sure our policies are applied consistently in every school.

You will report to our Chief Finance and Operations Officer (CFOO), Luci Jones, who leads HR for the Trust. You will work directly with our Headteachers and School Business Managers, and alongside our legal advisers, Browne Jacobson, on the more complex cases.

We are looking for someone who has run HR casework in schools, who knows the Burgundy Book, the NJC Green Book and the STPCD, and who can pick up a live caseload in the first week. You will be CIPD qualified to Level 3 or higher, and confident advising a Headteacher on a sensitive staffing matter. This is a six-month fixed-term contract, ideally full time, although we will consider part-time arrangements for the right person.

If you would like to discuss the post, please contact our CFOO, Luci Jones, at lucijones@cheshireacademiestrust.co.uk

Warm regards,

 

 

 

Steve Ellis

CEO

 

 

 

 

 

 

 

 

Our Schools and Teaching School (CLTA):

 

 

 

 

 

 

 

 

 

 

 

 

Central Team Structure:

 

 

 

 

 

 

 

 

 

 

 

HR Advisor Vacancy (Fixed Term)

The Role

Reporting to the CFOO, you will be the Trust's HR Advisor for employee relations casework and policy application across all thirteen schools, on a six-month fixed-term contract. You will work directly with Headteachers, School Business Managers and central team colleagues. This is a hybrid role based at our central offices, with regular visits to schools across Cheshire, Wirral and Liverpool and some working from home.

What You'll Do

Our teachers are employed on the STPCD and Burgundy Book, and our support staff on NJC Green Book terms negotiated in each local authority area. You will take over a live caseload, keep it moving within policy timescales and give schools quick, practical advice.

In your first two weeks, you will review every open case with the CFOO, agree priorities and next steps, and introduce yourself to Headteachers and SBMs. By the end of the contract, every case you have handled should be properly recorded, and either closed or handed over with a clear note of where it stands.

Your responsibilities will include:

• Managing a caseload of disciplinary, grievance, capability, sickness absence, probation and dignity at work cases across all schools, from first concern to outcome and appeal.
• Advising Headteachers and SBMs at each stage, and drafting invitation letters, terms of reference, outcome letters and case notes to a consistent Trust standard.
• Carrying out investigations, interviewing witnesses and writing evidenced reports, and supporting investigating officers and hearing panels.
• Managing sickness absence against Trust triggers, including occupational health referrals, return to work meetings, phased returns and reasonable adjustments.
• Running probation reviews with Headteachers so that decisions are made and recorded before six months' service, ahead of the unfair dismissal changes from 1 January 2027.
• Working with the Trust's safeguarding lead on the HR side of allegations against staff, including suspension, LADO liaison in each of our three local authority areas, and any referral to the DBS or Teaching Regulation Agency.
• Applying Trust policies consistently, identifying where policy and practice don't match, and helping the CFOO update policies and model letters, including the Flexible Working and Probationary policies.
• Keeping case and absence records accurate in Civica, in line with UK GDPR, and producing a monthly casework and absence report for the CFOO.
• Working constructively with recognised trade union representatives, and preparing cases for referral to Browne Jacobson where legal advice is needed.
• Delivering short briefings for Headteachers and SBMs on absence, probation and managing conduct.

 

What You'll Bring

• Experience of HR casework in an education setting (a school, multi-academy trust or council schools HR service) is essential. You will understand how a Headteacher's day works and why staffing issues in schools need fast, careful handling.
• You will have run a day-to-day caseload yourself, from first concern to outcome, and carried out workplace investigations. You will know when a case needs legal advice and when it doesn't.
• Working knowledge of the Burgundy Book, the NJC Green Book and the STPCD, and of the employment law changes taking effect through 2026 and 2027.
• CIPD qualified to Level 3 or higher. Level 5 or above is an advantage.
• You will be organised enough to pick up someone else's caseload and confident enough to give a senior leader advice they may not want to hear.
• The post is full time for six months. We will consider part-time arrangements of three days a week or more, so please state each candidate's availability clearly.

Contract details:
• Six-month fixed-term contract from Monday 16 November 2026, employed directly by the Trust
• NJC SCP 26–30, £38,510–£42,123 FTE (2026–27), with appointment expected at SCP 26–28 (£38,510–£40,444) depending on experience
• Full time, 37 hours, Monday to Friday, 52 weeks (part time of three days a week or more considered, pro rata)
• NJC Green Book terms and conditions and Local Government Pension Scheme membership
• 26 days’ annual leave plus bank holidays, pro rata for the contract (31 days with 5 years’ continuous local government service)
• Core hours 9:00–17:00, with flexibility for occasional early or late hearings and meetings
• Based at our central offices at Kelsall Primary School (Cheshire West) and Woodchurch Road Academy (Wirral), with regular school visits
• Typically two days a week working from home once established
• Systems: Civica (HR and payroll), My New Term (recruitment and onboarding), Microsoft 365 and Teams
• Reports to Luci Jones, Chief Finance and Operations Officer

We are proud of our collaborative, values-led culture. You will join a central team that works closely with schools, is approachable and supportive, and is committed to staff wellbeing as well as pupil outcomes.

Agency Process:
Please send CVs to Luci Jones by 12 noon on Monday 26 October 2026. Full details of the selection process, compliance requirements and agency terms are set out on the final page of this pack.

Cheshire Academies Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Appointment will be subject to an enhanced DBS check and satisfactory references.

 

 

 

Job

Description

 

 

 

 

 

 

Post:

HR Advisor (Employee Relations), Fixed Term

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Salary:

NJC Pay Scale SCP 26-30 FTE £38,510 - £42,123 (2026-27). Appointment at SCP 26-28.

Six-month fixed term, full time: actual salary £19,255 - £21,062 for the contract period

Job Title: HR Advisor (Employee Relations), Fixed Term

Location: Hybrid (Kelsall/Woodchurch Road/schools/home) Reports to: CFOO   

 

 

 

 

 

 

 

 

 

Key: E = Essential D = Desirable A = Application I = Interview R = References C = Certificate

 

#	Criterion	E/D	Evidence
Qualifications
1	CIPD qualification at Level 3 or higher	E	A/C
2	CIPD Level 5 or above, or Associate Member (Assoc CIPD) or higher	D	A/C
3	Safer recruitment training (or willingness to complete it in the first month)	E	A/C
4	Workplace investigations training	D	A/C
Knowledge & Experience
5	HR casework experience in an education setting (school, multi-academy trust or council schools HR service). Candidates without education experience will not be shortlisted	E	A/I/R
6	Running a day-to-day caseload of disciplinary, grievance, capability, sickness absence and probation cases from first concern to outcome	E	A/I/R
7	Carrying out workplace investigations and writing evidenced investigation reports	E	A/I/R
8	Advising Headteachers or senior managers on applying policy consistently across several sites	E	A/I
9	Working knowledge of the Burgundy Book, NJC Green Book and STPCD	E	A/I
10	Working knowledge of current employment law, including the Employment Rights Act 2025 changes	E	A/I
11	Understanding of KCSIE Part 4 and the HR side of allegations against staff, including LADO liaison	E	A/I
12	Working constructively with recognised trade union representatives	E	A/I
13	Presenting management cases at hearings and appeals	D	A/I/R
14	Supporting ACAS early conciliation or employment tribunal preparation	D	A/I
15	Experience of Civica or another HR information system	D	A/I
Skills & Abilities
16	Excellent written communication, including letters, case notes and investigation reports	E	A/I
17	Ability to pick up an existing caseload quickly and manage competing deadlines without close supervision	E	A/I/R
18	Ability to handle confidential and special category data in line with UK GDPR	E	A/I
19	Confident use of Microsoft 365, including Teams and Excel	E	A/I
Personal Qualities
20	Discretion, integrity and sound judgement with sensitive matters	E	A/I/R
21	Fair-minded, calm and firm, with empathy for staff going through difficult processes	E	A/I/R
22	Confidence to challenge and advise senior leaders	E	A/I/R
Other Requirements
23	Willingness to travel to schools across Cheshire, Wirral and Liverpool, with a driving licence and access to a vehicle	E	A/I
24	Available to start in November 2026 for a six-month fixed-term contract	E	A
25	Enhanced DBS clearance and satisfactory pre-employment checks	E	C

 

Information for Agencies

 

 

Submitting candidates. We are asking a small number of agencies to put forward candidates for this post. HR experience in an education setting (a school, multi-academy trust or council schools HR service) is essential, and we will not consider candidates without it. Please send no more than three CVs, each with a short covering note setting out the candidate's education casework experience, CIPD level, availability, notice period and current salary. Please send CVs to our CFOO, Luci Jones, at lucijones@cheshireacademiestrust.co.uk.

 

Selection process. Interviews will be a single stage, held in person or on Microsoft Teams and lasting around 60 minutes. The panel will be Steve Ellis (CEO) and Luci Jones (CFOO). The interview will include a short casework scenario. We will confirm our decision to the agency within two working days of the final interview, and the Trust will issue the offer letter and fixed-term contract directly.

Agency terms. This is a direct fixed-term appointment, so the successful candidate will be employed by the Trust from their first day. Please send your terms of business with your CVs, stating your placement fee as a percentage of the salary actually paid over the six-month contract (not an annualised salary), your rebate terms if the appointment ends early, and any fee that would apply if the Trust later extends the contract or offers a permanent post.

Compliance. We ask the agency to carry out pre-employment checks. This includes references, an enhanced DBS check (an Update Service check, or a new enhanced DBS check where the candidate is not on the Update Service), a digital right to work check, and identity and qualification checks. To help us move quickly, please supply the following for each candidate:

• A full employment history, with any gaps explained

• Contact details for referees covering at least the last two years, including the most recent employer

• DBS certificate number and whether the candidate is on the Update Service

• Right to work documents or a Home Office share code

• National Insurance number

• Copies of CIPD and other relevant qualification certificates

• Details of any time lived or worked outside the UK, so that we can obtain overseas checks

Other agencies and data. This brief has been sent to a small number of agencies at the same time. and candidate information will be handled in line with our Recruitment Privacy Notice. The successful candidate will sign the Trust's confidentiality agreement on their first day.

Start Date:

As soon as possible

CVs by: 12 noon, Monday 26 October 2026

Interviews: tbc

We reserve the right to close this brief early if a suitable candidate is identified before the CV deadline.

 

Contracts and Frameworks Manager (Job Description)

 

Role title:

Contracts and Frameworks Manager

Location:

Remote working – with the option to work from our York Office as and when desired.

Main Purpose of the role:

We are looking for an experienced Contracts and Frameworks Manager to join the Micro-Tech UK Ltd team. The focus of this role is to manage national frameworks, and contracts across the NHS and private hospitals.

 

 

Activities / Main Duties:

• To ensure that Micro-Tech UK Ltd is accepted on all major frameworks as they become open and to communicate with the senior team regarding progress and requirements
• To assist with potential contracts that could be placed with Hospitals, Trusts or local buying groups
• To gain access to private hospital groups and manage the process to ensure we can sell across various groups and hospitals
• Keep up to date with relevant industry information relating to regulation, frameworks and tenders
• To initiate and build strong, professional and effective relationships with key contacts
• Manage MTUK’s Quality and Health and Safety policies and procedures ensuring records are kept up to date
• Ensure MTUK is prepared to successfully be awarded its ISO certifications
• Support the Directors in achieving its Carbon Reduction Plan
• To be a Micro-Tech UK brand ambassador for the business representing our values, ambitions and morals always
• Working closely with the Directors on specific projects to improve business function, processes and growth
• Always deliver outstanding customer service
• Extol a one team attitude

1.  

What you’ll bring:

• Self-motivated and capable of working with numerous and wide-ranging types of suppliers and contractors
• Financially and commercial astute, with clear budgeting and costing skills
• Strong attention to detail with good numerical skills
• Lateral thinker with the ability to put into practice innovative ideas and solutions

• Excellent written and oral communication skills
• Strong analytical thinking skills
• Critical to be self-sufficient, enthusiastic, and focused on delivery
• Outstanding team player

Business Development Manager (Job Description)

 

Role title:

Business Improvement Manager

Location:

Remote working –

Main Purpose of the role:

To improve the efficiency of key internal processes agreed with the Managing Director , research how AI can support the running of the business and recommend methods to improve internal and external customer service.

 

Activities / Main Duties:

• Manage Short Life Stock control by holding monthly meetings to go through 18-0mth stock and plan with the Managing Director how to minimize stock write offs.
• record financial transactions within a set process
• Work with your colleagues to ensure they have all the necessary information to maximize sales.
• Manage Fleetwood and Creo ordering process to minimize back orders and analyse sales patterns to maximise turnover.
• Research scanner capabilities and the possibility of stock control and order forcasting.
• Exploit AI to improve all processes and systems
• Control trade debtors by creating effective processes
• Focus on progressive projects co identified with the Managing Director
• Improve cooperation with distributors to increase sales growth

 

 

1.  

What you’ll bring:

• Project management skills
• Ability to face challenges and push through to completion
• Excellent communication skills
• The passion to take real accountability for your actions and goals.
• Strong attention to detail with good numerical skills
• Outstanding team player

1.  
2. Education:

• A ‘Level or Equivalent (required)
• Degree (preferred)

 

Job Title: Tax Return Sales Executive

Location: Ewloe CH5
Salary: £25,000 basic + uncapped commission (OTE £30,000+)
Hours: Full-time – 37.5 per week

About the Role

Are you a confident communicator with a natural talent for sales? We’re looking for a driven Tax Return Sales Executive to join our dynamic team. This is a fast-paced, target-led role where you’ll take charge of converting warm leads, generating new business, and building long-term client relationships — all while learning valuable skills in the world of tax.

If you thrive on hitting targets, closing deals, and delivering great customer experiences, this could be the opportunity for you.

Key Responsibilities

 

• Make outbound sales calls to potential clients to promote our tax return services.
• Manage and convert inbound and warm leads into paying clients.
• Build strong relationships to maximise client retention and upselling opportunities.
• Confidently present our services and handle objections to close sales.
• Completing client tax returns and resolving HMRC queries.
• Maintain accurate records of all calls, leads, and conversions in the CRM system.
• Achieve and exceed weekly and monthly sales targets.

 

Key Skills & Experience

 

• Proven sales or telesales experience.
• A confident, persuasive communicator with a great phone manner.
• Target-driven with a strong desire to earn commission and succeed.
• Excellent customer service and relationship-building skills.
• High level of organisation and attention to detail.
• Previous experience with tax, accountancy, or HMRC processes is beneficial but not essential – full training provided.

 

What’s in It for You

 

• £25,000 base salary plus uncapped commission – realistic OTE £30,000+.
• Generous commission structure with plenty of room to grow your earnings.
• Comprehensive training in tax return preparation and client management.
• Supportive, energetic team culture with clear progression opportunities.