Position: Sales and Customer SERVICE EXECUTIVE

Salary: £20 - £23k

+ monthly individual and team commission.

As a Sales and Customer Service Executive at YorkTest Laboratories you will be responsible for servicing inbound phone calls and engaging with prospective and existing customers by explaining the full benefits of the YorkTest product range and services. Outbound call experience is essential, you will be required to call existing and conquest customers with view to generate revenue and hit sales KPI’s. You will also be responsible for delivering a consistently high level of customer service while actively promoting the brand of YorkTest Laboratories.

Core Tasks

• To provide first class customer service.
• To work proactively in order to maximise brand reputation and sales revenue through effective conversations.
• Achieve outbound sales call KPI’s to maximise up-selling and cross-selling opportunities.
• Effectively handle inbound customer enquiries and pro-actively respond and provide solutions.
• Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary.
• Good communication skills are essential, you will have a great understanding of how to apply personality, empathy and professionalism into every call.
• Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.

Person:

• Great communication and customer service skills.
• An experienced salesperson with a passion to deliver the best service.
• Previous experience of working within a Sales and Service role.
• Target driven with evidence of achieving results and working to Key Performance Indicators.
• Experience in CMS Systems.
• IT literate.
• Great organisation and time management skills.
• Great problem solver.
• Strong verbal and written communication skills.
• Experience in confident objection handling.
• Able to work independently.
• Effective team work to support colleagues and foster a positive team environment.
• Enthusiastic, Ambitious and Empathetic.
• Team player.
• Positive can-do attitude.
• IT literate

Here are the details:

Role: Account Service Adviser 

Starting salary: £25,000

Pension: employer contribution 3%, employee contribution min 5% (available after 6 months of service) 

Hours: 35 Hours Per Week. 1 Hour Lunch Break. 0900-1700.

Holiday: 31 Days Total (20 Days + 8 Days Bank Holiday + 3 Days Xmas Shutdown)

Bonus: up to 10% (discretionary, based on the performance of the company and the individual)

Must live in York (or within 5 miles of York)

Must drive 

Minimum Requirements:

LOWER SALARY SCALE
Small number of live accounts owned (0-25)
Large degree of input and help from managers
limited understanding of pricing structure.
Not yet proven negotiating skills.
Ability to convert leads and maintain and sell to small accounts in their name.

UPPER SALARY SCALE
Building a larger live account base (25-50)
Degree of independence in managing accounts
Developing signs of good negotiating skill.
Appropriate pricing of our products
Ability to convert leads independently and maintain and sell to small accounts in their name.
Starting to understand other products in the range and learning to cross sell to the customer base.

NOT EXPECTED TO DO AT THIS LEVEL
Key or strategically important account ownership
Manage a large number of live accounts (more than 50)
Manage new/current accounts in all aspects almost entirely independently of managers input
Show skill at recognising opportunities to cross sell products into accounts
In depth understanding of technical / pricing aspects of multiple products

Job Description:

DAILY TASKS
Manage limited number of accounts, working closely with manager on prices and account maintenance, including;
-- sending stock lists
-- handling email and phone enquiries
-- agreeing prices (within the limits of the price list and under manager guidance)
-- ensuring that customers are within their credit limits
-- customer visits with manager
-- protecting and understanding the stock lists / specs.
-- using sales dashboard to track overall sales.
-- raising claims as they arise and resolving them under manager supervision.
--Finding / Developing leads and converting into accounts
-- call and obtain required information (as advised by sales person)
--Share general office phone answering as required.

COMMON TARGETS AND GOALS FOR THIS POSITION
Taking a more active role in developing new business (leads).
Managing the whole leads process with less input from managers.
Progressing leads to the point of conversion into account.
Visiting the customers
Take full ownership of existing accounts and take on more.
Make more informed pricing decisions and show ability to increase margin above the 'adjusted customer price'.
Develop an in depth understanding of the technical aspects of products, including:
-- pricing
-- specification
-- grading and common timber defects associated with the product
Progress with ongoing training programme (visit Sweden e.t.c training courses).
Maintain high standards in relation to punctuality, professional representation of Jordeson Timber.

PROMOTION ROUTE

Candidates can expect to be in this role for a minimum of 1 year to a maximum of 5 years. The employee will be promoted to the role of "Account Manager" only when they have demonstrated:
-- independent account management skills, including understanding of credit case management / credit management.
-- proven ability to develop and increase turnover on owned accounts
-- negotiating skills and price understanding
-- detailed understanding of their specific product and its position in the softwood timber marketplace

-- Knowledge in multiple products

Do you want the chance to work for an independent travel expert? A travel agency who has won travel awards and offer a professional and personal service?

Due to substantial growth, this company are looking for a Assistant Accountant to join their existing team!

WHAT YOU WILL WANT TO KNOW AS AN ASSISTANT ACCOUNTANT...

• £26,000-£30,000 PRO RATA
• Part time- 22.5 hours per week (can be full time!)
• Flexible working, as long as the core hours of 10-3 are covered
• 20 days holiday, plus bank holidays (increasing holiday entitlement with longevity of service)
• Hybrid working
• Free parking on site
• Commission scheme in place

A SNAPSHOT OF THE ASSISTANT ACCOUNTANT DAY

• Assist in preparation of monthly management accounts
• Preparation and posting of monthly journals to accounting system
• Prepayments / Accruals
• Assist with annual Budgets / Forecasts
• Bank Reconciliation
• Raising Sales invoices for marketing activity

Does this sound like a good fit for you? Please read on for the essential skills our client is hoping you will be able to showcase:

• Be AAT qualified or QBE
• Have 2 + years of experience in a similar role
• Experience with Sage systems
• Experience gained within an SME, or owner managed business would be advantageous

You may have experience in addition to this which we will be happy to discuss.  If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

MISSION

To deliver impactful marketing content and help execute our brand / solutions positioning across offline and online channels. To drive awareness and engagement in line with annual strategic plans.

CORE RESPONSIBILITIES

• Deliver our content marketing strategic plan in line with agreed priorities.
• Shape the message – craft the core messages that deliver our solutions positioning.
• Deliver the high quality, engaging content across identified priority areas of the business.
• Content creation - create a wide variety of content - web, videos, presentations, sales support.
• Promote content across online and offline channels – SEO, PPC, email campaigns.

SPECIFIC RESPONSIBILITIES

• Content strategy development – develop and execute content strategies aligned with business goals
• Market research – conduct market research, competitor analysis and keyword research linked to content priorities, positioning and creation.
• Content creation – produce high quality and engaging content across multiple formats (web, social, email) targeted to audience interests and pain points
• Content calendar management – create and organise content in line with campaigns & events
• Content distribution – leverage channels and platforms to maximise reach and visibility.
• SEO and keywords – integrate core keywords to drive content performance.
• Content promotion – develop promotional strategies i.e. paid advertising, social
• Audience engagement – foster engagement with target audiences to nurture and build loyalty.
• Performance tracking and analysis – monitor the performance of content i.e. engagement, conversion rates and ROI.
• Content performance reporting – Prepare regular reports & dashboards to show impact.
• Stay updated on industry trends – best practice and emerging technologies in content marketing
• Network effectively with commercial teams to prioritise and develop the understanding to develop our content plan in core areas.
• Be a brand champion & custodian – ensuring consistency of brand guidelines.
• Tone of voice – ensure all content is in line with brand ToV
• Design – work with agencies to ensure content is on brand
• To ensure company compliance at all levels with corporate ID policies
• To conduct any other duties as requested to perform within the scope of your knowledge, skills and ability.

CORE MEASUREMENTS

• Annual content plan delivered & signed off.
• Deliver content calendar and reporting tools to measure content performance.
• Delivery of solutions positioning content (web, presentations, video)
• Delivery of automation support package (web, presentations, video)
• Delivery of x content campaigns per annum

ESSENTIAL QUALIFICATIONS / EXPERIENCE / CERTIFICATIONS

• Bachelor’s degree in marketing or related discipline
• A confident, self-motivated person
• Ability to build excellent relationships through teamwork
• 3yrs+ content marketing experience
• Excellent writing skills and the ability to communicate at all levels
• Track record of producing a variety of content
• Video creation & editing would be an advantage
• Strategic approach combined with tactical execution
• Strong planning and project management skills
• Excellent verbal / written communication and presentational skills
• Highly competent with Microsoft office.
• Full UK drivers’ licence.

DESIRABLE SKILLS

• Track record in B2B Marketing

HEALTH & SAFETY

As a team member of Toyota Material Handling UK, you are responsible for ensuring you follow all health and safety guidelines provided in our policies, processes and training.

As part of your position in TMHUK, you have a duty to yourself and your colleagues to report any near misses to the QHSE team as soon as is reasonably practicable.

GENERAL RESPONSIBILITIES

This job description covers the main objectives, responsibilities and authorities of this position at present. Where necessary, changes may be made from time to time involving like, integrated work or projects.