Job Description

Customer Service Executive

We are seeking enthusiastic and driven Customer Service Executive to join a vibrant team. As a leading provider our client is dedicated to delivering exceptional experiences to their customers. If you are passionate about providing top-notch customer service and thrive in a dynamic environment, we want to hear from you.

Overview

As a Customer Service Executive, you will be the first point of contact for customers. This role involves handling inbound and outbound calls, responding to email inquiries, processing bookings, resolving queries, and ensuring a seamless experience for our customers.

Benefits

• Salary - £25,355
• Full-time - Mon-Fri 9-5.30 you will be required to work 1 in every 4 weekends with a day off in lieu for either day.  (Sat 9-5 and/ or Sun 10-4)
• Opportunities for career growth and development
• Dynamic and collaborative work environment
• Employee discounts
• 33 days holiday inc bank holidays 
• Buy and sell holiday scheme
• Healthcare benefits 
• Enhanced maternity and paternity leave  
• Contributory pension scheme
• Employee assistance program

Responsibilities

• Handle inbound and outbound calls to assist customers with their inquiries and bookings
• Process booking confirmations and web bookings
• Resolve customer queries and issues in a timely and professional manner
• Support the administration of cancellations and alternative booking arrangements
• Collaborate with other teams to ensure a high level of customer satisfaction

Qualifications

• Proven experience in a customer service environment
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Ability to build strong relationships and deliver exceptional customer experiences
• Creative problem-solving skills and ability to work under tight deadlines

If you are ready to embark on an exciting career journey and make a difference, we encourage you to apply for this rewarding opportunity.

We receive multiple applications for each role and we do our very best to ensure that you receive a response.  We will either email to let you know that your application is unsuccessful, let you know that we are adding you to our database for future roles or we will contact you to discuss the role applied for.  If you have not heard from us within a week it is likely you have not been shortlisted.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

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