Position Summary: Are you ready to take on a dynamic role at the heart of our supply chain and logistics team? Join us in York as a Delivery Coordinator and become a part of Nestlé SA, the world’s leading health, wellness, and nutrition company. With over seven thousand employees in the UK and Ireland across 19 sites, Nestlé is a powerhouse of innovation and excellence.

Responsibilities:

• Collaborate and Coordinate: Work closely with Hauliers, Distribution Centres, Factories, Customers, Suppliers, and Co-manufacturers to ensure the timely delivery of customer orders, the collection of finished goods, the delivery of packaging materials and ingredients, and the availability of trailers across the network.
• Communication is Key: Keep internal and external stakeholders informed about issues impacting the network.
• Problem-Solving: Formulate and instigate plans to reduce overall delays and ensure seamless operations.
• Customer Delight: Deliver best-in-class customer service and contribute to our sustainability roadmap through the efficiency of our logistics network.

What will make you successful: We value individuals with a background in Supply Chain and/or Logistics, but we are open to developing your knowledge. If you have a flexible approach to working hours, excellent communication skills, and a knack for problem-solving and organisation, we want to hear from you!

Hours: 

it would be 21 hours per week average, 12 hour shifts (7am -7pm and 7pm – 7am). That would mean only 7 shifts over 4 weeks.

Salary: 

£12.21 + 25% shift allowance. So would make it: £15.26

Customer Experience Lead

We’re excited to recruit for a Customer Experience Lead in a dynamic, hybrid working environment. This role offers an incredible opportunity for a customer service professional to make a meaningful impact while gaining hands-on experience in a supportive and fast-paced setting.

WHAT YOU NEED TO KNOW

• Up to £40,000 dependant on experience
• Full Time – hybrid working available
• Due to location own transport is needed
• Great company with great benefits!

KEY RESPONSIBILITIES

• Lead the Customer Experience team, setting a positive example and motivating team members to deliver exceptional service.
• Accurately process policy amendments and updates, ensuring customer records are current and correct.
• Assist customers with a variety of inquiries, including policy coverage, claims status, and payment information.
• Offer personalised solutions and advice to help customers make informed decisions regarding their policies.
• Adhere to established company guidelines and compliance requirements when handling sensitive customer information.
• Collaborate with team members to meet individual and team performance goals, contributing to overall customer satisfaction.
• Maintain detailed and organized records of customer interactions, inquiries, and transactions.
• Identify opportunities to improve processes and enhance customer experience based on feedback and personal insights.
• Provide guidance and support to team members, fostering a collaborative and customer-focused work environment.

IS THIS ROLE FOR YOU? We’re looking for candidates who:

• Have previous experience in customer service, ideally within a call center environment.
• Experience leading a team.
• Possess strong communication skills, both verbal and written.
• Can work well under pressure and handle challenging situations.
• Are computer literate with knowledge of Microsoft Office and CRM systems.
• Have a positive attitude, are reliable, and are enthusiastic about providing excellent customer service.

BENEFITS

• Hybrid working
• Up to 33 days holiday including BH and long service increase
• Free parking
• Free gym
• Great family benefits

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

INDCH

Buyer

Overview

Due to continued growth and being the market leader in what we do, we are seeking a driven, confident, team centric Buyer to join our Head Office function, working with the Purchasing Manager,  you will be responsible for sourcing and procuring materials and services to support our sales operations. This is a full-time, permanent position based at our Head Office in York.

Benefits

• Salary circa £26K
• Healthcare cash plan (up to £2,000 per year, including dental and eye care).
• Company Pension Scheme.
• Flexible working options - Fridays working from home and flexible start and finish times during the course of the week!
• 28 days annual leave rising to 33 with service (including bank holidays).
• Free on-site parking.
• Career progression opportunities.

Responsibilities

• Source materials to meet customer requirements.
• Identify shortage or lead time issues in bills of materials and report information to the sales and customer service teams.
• Place and expedite purchase orders to ensure on-time delivery.
• Maintain stock levels of key materials through monitoring lead times, min/max levels, and customer requirements.
• Offer product alternatives in cases of long lead times.
• Support the purchasing team with administration tasks and cover for team members during absences.

Qualifications

• Some previous commercial buying experience is ideal in either Engineering, Construction, IT, Manufacturing sectors BUT solid office administration experience is also great to have!
• Experience using business software ideally (ERP/MRP).
• Strong excel skills 
• Excellent written and verbal communication skills 

Join our team and be part of a strong company with long-term prospects. Apply now! :) 

You may have experience in addition to this which we will be happy to discuss.  If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

ACCOUNT EXECUTIVE

An amazing opportunity to join a leading insurance company servicing the needs of their high-end clients.  Central location, great perks and company culture!

WHATS’S IN IT FOR YOU?

• Hybrid in the office up to 2 days per week
• £35,000
• Full-time 35 hours
• Central location
• Medical coverage  
• 25 days holiday with opportunity to buy 5 extra days holiday.  
• Sharesave scheme 
• Pension, critical illness cover, life assurance  

THE JOB

• Full responsibility for the retention of your client portfolio
• Building and enhancing both external and internal relationships
• Building relationships and facilitating and converting unprompted enquiries
• Negotiating mid-term and renewal terms and, sometimes new business terms, on dream homes, unique collections, supercars and holiday villas
• Growing the team’s existing business income through retention, cross-sell and up-sell
• Going the extra mile when dealing with challenging situations, bringing the brand and values to life in every transaction

THE KEY SKILLS WE ARE LOOKING FOR...

• Great with people, able to build honest and effective relationships

• Experience of exceptional customer service and client management
• Able to effectively service customers using expert product knowledge
• Adapts well to change and picks up new systems quickly
• Suggests ways of improving existing work processes, to enhance overall team efficiency and accuracy
• Demonstrable drive and energy to move self and business forward

Our nice to haves:

• Preferably degree qualified, although this is not a pre-requisite for an experienced insurance professional
• CII qualification or progression towards qualification

You may have experience in addition to this which we will be happy to discuss.  If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/