Customer Survey Executive

York, UK

Temporary

Full-time

Job ID:

72485

Summary

Customer Survey Executive

Looking for full time work from now up until Christmas?? Based in York city centre we have a temporary need for people with excellent communication skills to engage with people and fact find - You must be out-going and enjoy speaking with people!

Benefits

IMMEDIATE TEMP WORK

City Centre location

LOVELY HOURS of 9am - 5pm Monday to Friday

Hourly rate £12.21ph + chance of further hours and pay

Responsibilities

Provide excellent customer service on the telephone
Work on client campaigns carrying out market research on their behalf to their target market
Administer the results of your surveys
You will develop rapport on the phone
Be self motivated and able to work on your own initiative
Good attention detail to update the system
Able to work in a team environment

Qualifications

Excellent people skills
Clear, confident telephone manner
Proven Customer Service
Able to work under pressure
Good attention to detail

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

http://www.charterhouserecruitment.co.uk/privacy-notice/

INDCH

Read More Apply Now

Sales Co-ordinator

Selby, North Yorkshire

Permanent

Full-time

Job ID:

72353

Transport Administrator

York, UK

Permanent

Full-time

Job ID:

67423

Summary

Job Description

Transport Executive - Rail

Transport Executive - Rail Page 1 of 2

Department: Flights & Rail Date Created: August 2023

Reports To: Flights & Rail Manager Direct Reports: None

The purpose of your role is to:

Work within the Transport team ensuring a robust process is in place for all tasks and ensure these are completed

within the SLA and KPI, in order to deliver first rate customer service to all potential and existing customers.

In this role you are accountable for:

1. Confirming arrangements for all rail journeys in your dedicated areas of responsibility within strict

deadlines

2. Responding to availability issues with speed and finding suitable alternative arrangements

3. Proactively manage travel disruption ensuring all customers reach their intended destination whilst

maintaining the customer experience

4. Establishing and maintaining a direct relationship with suppliers relating to the brand. A suitable period of

training and ongoing support and guidance will be available

Your key responsibilities are to:

a) Communicate with all suppliers, tour managers and internal departments etc. in an effective and efficient

manner to ensure the products and services requested by our customers are delivered at the highest

standard.

b) Work within the Transport team ensuring a robust process is in place for all tasks and ensure these are

completed within the SLA and KPI, in order to deliver first rate customer service to all potential and

existing customers.

c) Ensure that all elements of the customer service are delivered to a high quality and on time.

d) Work as part of a team to deliver the service and to undertake any task required to fulfil Company, team

and individual performance objectives

e) Liaise with other teams in the business to ensure a seamless tour experience for customers and

responding to queries about rail products and services relating to these suppliers

f) Respond to customer requests to alter their holiday within strict timescales whilst maintaining a high

standard of customer service

g) Any other duties reasonably expected of the role.

The characteristics required to be successful are:

We require people who want to be the best. Wanting to be the best is not good enough though – you must also

have the skills, attitude and energy to help us achieve our goals. How you contribute to our positive culture and

how you feel about your role is hugely important to us.

In addition to the above, this role also requires you to have the following:

Job Description

Transport Executive - Rail

Transport Executive - Rail Page 2 of 2

• Proven experience of working in a high volume and fast paced customer focused environment with a

strong emphasis on customer service

• Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail

• Strong interest in travel with good geographical knowledge

• A strong team player

• Capable of following written and verbal instructions and possess a clear and concise approach in verbal and

written communication

• Excellent written English and numeracy skills

• Possess a methodical and organised approach to work, both individually and as part of a team

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Outbound Customer Sales Representative

Manchester, UK

Permanent

Full-time

Job ID:

72254

Customer Service Representative

York, UK

Permanent

Full-time

Job ID:

72221

Summary

Customer Experience Representative

Overview

This award-winning insurance company, right in the heart of York, has built a fantastic reputation for its success, brilliant customer service, and genuine commitment to developing its people. It’s a place where you’re supported to do your best work and encouraged to keep growing. Based in stunning, modern offices in central York, the team has created a culture that’s all about collaboration, innovation, and making a real difference. They’re known not just for looking after a wide mix of clients, but also for looking after their own people — giving everyone the chance to learn, progress, and really thrive.

Benefits

£25 000 per annum plus end of year bonus of circa £2K
Great start date - 5th January 2026- new career for the new year!!! :)
AMAZING Working hours 9am – 5pm Monday to Friday
Hybrid working 50/50 model once training complete.
£350 towards a gym or sports membership of your choice
£300 festive hamper (choose from luxury food and premium wine)
Medical coverage
25 days holiday with opportunity to buy 5 extra days holiday.
2 ‘You’ Days – Take time off for birthdays, celebrations, or family time, or to simply binge watch a new season of your favourite show
Sharesave scheme
Pension, critical illness cover, life assurance

Responsibilities

Dealing with incoming calls and all general enquires for our small business customers and our private client customers
Providing the very best customer service and delivering an honest and helpful service
Dealing with queries and helping to resolve sometimes difficult or sensitive situations
Having in depth conversations with customers and retaining their business by building long standing relationships and introducing them to better suited products
Understanding the customers needs in order to deliver the right quotation
Working on the CRM system to update information
Working towards targets and KPI’s regarding retention and offering better suited products (cross-selling)

Qualifications

Excellent communication skills – It is a necessity to be able to communicate both verbally and in writing in a professional, clear and effective manner.
Sales ability understanding customer retention by offering better suited products
Excellent negotiation skills
Experience working towards KPI’s in a customer centric environment
Working as an individual and part of a team

You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

http://www.charterhouserecruitment.co.uk/privacy-notice/

INDCH

Read More Apply Now

Claims Assessor

York, UK

Permanent

Full-time

Job ID:

64057

Customer Service Support Executive

York, UK

Permanent

Full-time

Job ID:

71099

Summary

Position: Customer service support executive

Salary: OTE 25.5K

+ monthly individual and team commission.

As a Customer Service Support Executive at YorkTest Laboratories you will be responsible for servicing inbound phone calls, facilitating Customer Service processes and engaging with prospective and existing customers by explaining the full benefits of the YorkTest product range and services. Outbound call experience is essential, you will be required to call existing and conquest customers with view to generate revenue and hit sales KPI’s. You will also be responsible for delivering a consistently high level of customer service while actively promoting the brand of YorkTest Laboratories.

Core Tasks

To provide first class customer service.
To work proactively to maximise brand reputation and sales revenue through effective conversations.
Facilitate new Customer Service processes to drive business transformation.
Achieve outbound sales call KPI’s to maximise up-selling and cross-selling opportunities.
Effectively handle inbound customer enquiries and pro-actively respond and provide solutions.
Effectively control and manage spreadsheets to monitor customer engagement and email communications with customers.
Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary.
Good communication skills are essential, you will have a great understanding of how to apply personality, empathy, and professionalism into every call.
Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.

Person:

Great communication and customer service skills.
An experienced salesperson with a passion to deliver the best service.
Previous experience of working within a Sales and Service role.
Target driven with evidence of achieving results and working to Key Performance Indicators.
Experience in CMS Systems.
IT literate.
Great organisation and time management skills.
Great problem solver.
Strong verbal and written communication skills.
Experience in confident objection handling.
Able to work independently.
Effective team work to support colleagues and foster a positive team environment.
Enthusiastic, Ambitious and Empathetic.
Team player.
Positive can-do attitude.

Read More Apply Now

Legal Secretary

York, North Yorkshire

Permanent

Full-time

Job ID:

71594

Summary

Location: York

Full Time

The Ideal Candidate:

This is an excellent opportunity for a skilled and highly organised legal secretary to join our busy Residential Property Department. As a key member of the team, you will provide vital secretarial and administrative support to fee earners, helping to ensure the efficient management of files and the delivery of outstanding client service. We are seeking a reliable and collaborative individual with exceptional attention to detail, a friendly and professional demeanour, and the ability to manage a varied and fast-paced workload with confidence and efficiency. You will be involved in:

Preparing legal documents and correspondence
Provide full secretarial assistance
Diary management
Prepare financial records and assist with distribution of funds
Liaise with clients in a professional manner
Handling telephone enquiries
Maintaining document and file systems
Contribute to the smooth running of the department

Requirements/Desirables:

Minimum 2+ years of legal secretarial experience (residential property preferred; full training will be provided)
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience with legal case management systems (e.g., Partners for Windows) desirable
Strong written and verbal communication skills
Excellent attention to detail and organisational ability
Strong client care skills
Ability to manage competing priorities

Benefits:

Team Building – Corporate volunteering, regular staff wellbeing events including office treat days, colleague of the month, Christmas party
Professional Development- Structured, funded and supported training encouraged
Bonus Scheme – criteria for eligibility
Health and Wellbeing benefits
Legal services- criteria for eligibility
Enhanced annual leave
Long Service Award
Cycle 2 Work Scheme – criteria for eligibility

Read More Apply Now

Legal Assistant

York

Permanent

Full-time

Job ID:

71297

Sales Manager

Wetherby, UK

Permanent

Full-time

Job ID:

71264

Summary

ABOUT BASCO

Basco is a premium Spanish food and drink importer, wholesaler, and ecommerce business based in West Yorkshire. We are passionate about quality, innovation, and providing exceptional service to our customers. As we continue to grow, we are looking for a driven Sales Office Manager to lead our sales team, oversee our customer service function, and help take our business to the next level.

THE ROLE

Are you a confident, results-driven sales professional with leadership experience and a passion for customer care? This is a hands-on, sales-focused role where you will manage the day-to-day running of the sales office, lead a team of sales advisors, and ensure our standards of customer service and engagement remain at the highest level. You will be responsible for driving new business and growth within existing accounts while building long-term client relationships and supporting your team to deliver outstanding results.

KEY RESPONSIBILITIES

Lead, motivate, and manage a team of sales and customer service professionals.
Develop and execute sales strategies to grow existing accounts and acquire new business.
Monitor team performance against KPIs, holding regular meetings and providing coaching and guidance.
Ensure all customer enquiries, orders, and issues are handled promptly and professionally.
Build and maintain strong relationships with clients, offering expert product knowledge and tailored support.
Manage and resolve complex customer requests, complaints, or escalations, embedding corrective actions into processes.
Work closely with the Warehouse and Logistics teams to ensure smooth order fulfilment and proactive communication with customers.
Analyse sales data, service levels, and market trends to inform business decisions and improvement initiatives.
Produce weekly and monthly reports for senior management covering sales, customer feedback, account performance, and service metrics.
Provide ongoing training and support, conducting one-to-one reviews and developing team members’ skills.
Drive continuous improvement in both sales processes and customer service standards.

IDEAL CANDIDATE

Proven track record in sales management, preferably in food, beverage, or FMCG sectors.
Experience managing both sales and customer service teams with measurable results.
Strong communication skills with a confident telephone manner and the ability to build quick rapport with customers.
Skilled in conflict resolution, negotiation, and problem-solving.
Highly organised with excellent administration skills and proficiency in Microsoft Office.
Target-driven, adaptable, and proactive in identifying opportunities for growth and service improvement.
Team player who inspires and develops others, with a hunger to deliver results and drive business success.

WHAT WE OFFER

Competitive basic salary of £35,000 per annum.
Own sales commission paid monthly.
Up to 20% discretionary performance-related bonus.
28 days holiday including bank holidays (increasing up to 33 days with length of service).
Monday to Friday working.
Company pension.
Laptop and mobile phone.
Mileage cover.
Employee discounts.
On-site parking.

Job Types: Full-time, Permanent

Pay: £35,000.00 per year

Benefits:

Company pension
Employee discount
On-site parking

Experience:

Sales management: 3 years (required)
food and drink sales: 3 years (required)

Work Location: In person

Read More Apply Now

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