Overview

We are seeking a dedicated and proactive Customer Contact Advisor to join our dynamic team. In this role, you will serve as the first point of contact for our customers, delivering exceptional service, building strong relationships, and resolving inquiries to ensure a seamless customer experience. This is an exciting opportunity to join a collaborative and inclusive work environment where your communication skills and problem-solving abilities will make a meaningful impact.

Benefits

• £23,809.50
• AMAZING HYBRID MODEL - 1 week in the office followed by 4 weeks working from home
• Up to 33 days’ holiday with long service increase
• Private health insurance
• Flexible hours - core hours and flexi time around that with other set shifts outlined below that you would be rota'd on to
  • Normal working day – 09:00 until 17:30
  • Early late – 10:00 until 18:30
  • Late – 10:30 until 19:30
  • Saturday – 08:30 until 17:00 – This is on a rota basis and is currently one Saturday in every five
• Staff policy discount
• Workplace pension scheme
• Free staff gym
• Free parking
• Family friendly benefits

Responsibilities

• Act as the primary contact for customer inquiries via phone, email, live chat, or other communication channels, ensuring timely and professional responses.
• Listen actively to customer needs, concerns, and requests, providing accurate information and personalised solutions.
• Resolve customer issues effectively, escalating complex cases to relevant departments when necessary.
• Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
• Proactively identify opportunities to improve the customer experience and suggest enhancements to products, policies, or procedures.
• Develop and maintain a deep understanding of the company’s products and services to provide expert assistance.
• Work closely with team members and other departments to ensure customer satisfaction and seamless service delivery.
• Uphold the company values of respect, inclusivity, and transparency in all interactions.

Qualifications

• Proven experience in a customer service, customer contact, or similar role.
• Exceptional communication skills (verbal and written) with attention to clarity and professionalism.
• Strong problem-solving skills with the ability to handle complaints and challenging conversations empathetically.
• Flexibility to work shifts, including evenings and weekends, as needed.
• Must have own transport due to location of the office 

We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

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