Job Description

Tour Operations Executive

Overview

Do you have experience in the travel sector and fancy something more niche? Are you ready to take the next step in your professional journey? We are seeking a dedicated and motivated individual to join our Tour Operations team. This is an excellent opportunity to contribute to a dynamic and forward-thinking organisation where your skills and expertise will be valued and nurtured...

Benefits

• Competitive salary of up to £29K for the right person with the right experience
• Central location close to all major public transport links
• Full time, Monday to Friday 0800-1900 on a rota basis including some weekends. 
• Hybrid working model 
• 4% contributory pension

Responsibilities

• Responsible for coordinating all logistical aspects of the Tour —from customer numbers and timings to transport and accommodation—ensuring accuracy and timely communication with suppliers
• Be the support for onsite personnel,  serve as the primary point of contact for this community
• Managing operational disruptions, ensuring company policies are upheld, and maintaining a high standard of service throughout the customer journey
• Logistics administration - ensuring each leg of the journey is seamless from transport to accommodation even all meals, basically every aspect of the journey is planned, administered and communicated accurately 
• Supplier management, managing a portfolio of global suppliers, maintaining strong relationships, and ensuring services are delivered to the required standard and cost-effectively.
• Ensuring all travel data and documentation is accurate, complete, and accessible to relevant teams and onsite personnel, communicating any changes, issues, or cancellations to relevant internal teams and suppliers promptly.
• Support administrative processes related to bookings, confirmations, and ticketing.

Qualifications

• • Previous experience in travel is essential, whether that's working in bookings, flights, rail, cruise, any travel related discipline will be considered
  • Experience in a fast-paced customer service or operational role facing customers and/or over the telephone
  • Able to work under pressure to meet deadlines with strong attention to detail and accuracy.  
  • Excellent verbal and written communication skills.  
  • Able to quickly develop strong supplier relationships.
  • Excellent IT skills, including Microsoft Office.  

Join us and become a part of a team that values innovation, excellence, and collaboration. If you are passionate about making a difference and are eager to contribute to a thriving organization, we encourage you to apply today. Let’s build a brighter future together!

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

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