Overview

Come and work for us.... Why... Well, read below... 😉

We are situated in the heart of York City Centre, 5 minutes’ walk from the station and 2 minutes’ walk from the main bus stops. 

Do you like nice, modern new offices, well look no further as we are renowned for our contemporary decor and our stylish pods, making coming to work that bit nicer.

So let’s get to the job itself... 

Benefits

• £25,000 starting salary
• Monday - Friday office hours - NO WEEKENDS (You may be asked to work the odd weekend day or BH but this is extremely rare and only when exceptionally busy)
• Hybrid model - work from home 1 day a week and 4 in the office
• Employee discount
• Health and wellbeing programme
• Transport links within minutes walk from our office

Responsibilities

• Confirming arrangements for all rail journeys within a designated area that you will be working in and within strict deadlines
• Responding to availability issues with speed and finding suitable alternative rail transport arrangements
• Proactively manage travel disruption ensuring all customers reach their intended destination whilst maintaining the customer experience
• Liaise with other teams in the business to ensure a seamless  experience for customers and responding to queries about rail products and services relating to these suppliers
• Deal with any customer amendments regarding their journey and ensure these are actioned effectively

Qualifications

• Proven high volume, fast paced customer service experience
• Ability to work under pressure to meet deadlines with strong attention to detail and accuracy.
• Able to manage multiple conflicting priorities.
• Excellent IT skills
• Excellent verbal and written communication skills.
• An interest in travel and good geographical knowledge would be great! :) 

You may have experience in addition to this which we will be happy to discuss.  If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

http://www.charterhouserecruitment.co.uk/privacy-notice/

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