ABOUT BASCO

Basco is a premium Spanish food and drink importer, wholesaler, and ecommerce business based in West Yorkshire. We are passionate about quality, innovation, and providing exceptional service to our customers. As we continue to grow, we are looking for a driven Sales Office Manager to lead our sales team, oversee our customer service function, and help take our business to the next level.

THE ROLE

Are you a confident, results-driven sales professional with leadership experience and a passion for customer care? This is a hands-on, sales-focused role where you will manage the day-to-day running of the sales office, lead a team of sales advisors, and ensure our standards of customer service and engagement remain at the highest level. You will be responsible for driving new business and growth within existing accounts while building long-term client relationships and supporting your team to deliver outstanding results.

KEY RESPONSIBILITIES

• Lead, motivate, and manage a team of sales and customer service professionals.
• Develop and execute sales strategies to grow existing accounts and acquire new business.
• Monitor team performance against KPIs, holding regular meetings and providing coaching and guidance.
• Ensure all customer enquiries, orders, and issues are handled promptly and professionally.
• Build and maintain strong relationships with clients, offering expert product knowledge and tailored support.
• Manage and resolve complex customer requests, complaints, or escalations, embedding corrective actions into processes.
• Work closely with the Warehouse and Logistics teams to ensure smooth order fulfilment and proactive communication with customers.
• Analyse sales data, service levels, and market trends to inform business decisions and improvement initiatives.
• Produce weekly and monthly reports for senior management covering sales, customer feedback, account performance, and service metrics.
• Provide ongoing training and support, conducting one-to-one reviews and developing team members’ skills.
• Drive continuous improvement in both sales processes and customer service standards.

IDEAL CANDIDATE

• Proven track record in sales management, preferably in food, beverage, or FMCG sectors.
• Experience managing both sales and customer service teams with measurable results.
• Strong communication skills with a confident telephone manner and the ability to build quick rapport with customers.
• Skilled in conflict resolution, negotiation, and problem-solving.
• Highly organised with excellent administration skills and proficiency in Microsoft Office.
• Target-driven, adaptable, and proactive in identifying opportunities for growth and service improvement.
• Team player who inspires and develops others, with a hunger to deliver results and drive business success.

WHAT WE OFFER

• Competitive basic salary of £35,000 per annum.
• Own sales commission paid monthly.
• Up to 20% discretionary performance-related bonus.
• 28 days holiday including bank holidays (increasing up to 33 days with length of service).
• Monday to Friday working.
• Company pension.
• Laptop and mobile phone.
• Mileage cover.
• Employee discounts.
• On-site parking.

Job Types: Full-time, Permanent

Pay: £35,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Experience:

• Sales management: 3 years (required)
• food and drink sales: 3 years (required)

Work Location: In person

Position: Customer service support executive

Salary: OTE 25.5K

+ monthly individual and team commission.

As a Customer Service Support Executive at YorkTest Laboratories you will be responsible for servicing inbound phone calls, facilitating Customer Service processes and engaging with prospective and existing customers by explaining the full benefits of the YorkTest product range and services. Outbound call experience is essential, you will be required to call existing and conquest customers with view to generate revenue and hit sales KPI’s. You will also be responsible for delivering a consistently high level of customer service while actively promoting the brand of YorkTest Laboratories.

Core Tasks

• To provide first class customer service.
• To work proactively to maximise brand reputation and sales revenue through effective conversations.
• Facilitate new Customer Service processes to drive business transformation.
• Achieve outbound sales call KPI’s to maximise up-selling and cross-selling opportunities.
• Effectively handle inbound customer enquiries and pro-actively respond and provide solutions.
• Effectively control and manage spreadsheets to monitor customer engagement and email communications with customers.
• Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary.
• Good communication skills are essential, you will have a great understanding of how to apply personality, empathy, and professionalism into every call.
• Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.

Person:

• Great communication and customer service skills.
• An experienced salesperson with a passion to deliver the best service.
• Previous experience of working within a Sales and Service role.
• Target driven with evidence of achieving results and working to Key Performance Indicators.
• Experience in CMS Systems.
• IT literate.
• Great organisation and time management skills.
• Great problem solver.
• Strong verbal and written communication skills.
• Experience in confident objection handling.
• Able to work independently.
• Effective team work to support colleagues and foster a positive team environment.
• Enthusiastic, Ambitious and Empathetic.
• Team player.
• Positive can-do attitude.