Job Description

Business Support Administrator

Overview

We are seeking a highly professional and detail-oriented Business Support Administrator to join a high-performing team. This role plays a key part in supporting the sales function through effective administration, accurate processing, and a consistently high standard of customer service.The successful candidate will be responsible for managing sales administration processes and handling client communications with accuracy, professionalism, and efficiency. As the role involves predominantly written communication with clients in the first instance, a strong command of written communication and attention to detail are essential to maintaining client satisfaction and supporting long-term retention.

Benefits

• Salary of £27,000 with £1000 departmental bonus paid in July. 
• Full-time with 1 day from home
• 25 days holiday plus bank holiday (increases with service)
• Group Life Assurance
• Company paid dental, health and optical schemes
• Opportunities for career growth and development

Responsibilities

• Process orders accurately and prepare for dispatch promptly
• Communicate with customers to resolve queries.
• Handling customer account queries with professionalism
• Monitor and manage busy sales email inboxes and online orders, ensuring timely processing, some times the inbox can be up to 300+ at any given point.
• Collaborate with internal departments to address and resolve order-related queries.
• Maintain accurate and up-to-date records
• Organise and prioritise workload effectively to meet deadlines.
• Undertake additional duties and projects

Qualifications

• Strong organisational skills with the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem-solving and customer satisfaction.
• String team player as the team is small and its all hands on deck! 

We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

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