SENIOR MARKETING MANAGER

Charterhouse Recruitment are really excited to be working on a Senior Marketing Manager role for our client based in Chester. Our client is an ever-growing business in the financial services industry. They like to do things differently, making services inclusive and accessible, with a key focus on engaging technology and marketing.

If you have experience in working within financial services or a regulated environment, and you have a passion for tech, then this is definitely a role you want to find out more about!

Please note - You must be based locally to Chester to be considered for this opportunity.

WHAT YOU WANT TO KNOW:

• Salary is between £40k to £45k (some flexibility DOE)
• Monday to Friday working hours.
• 25 days holiday plus bank holidays
• Hybrid working (3 days in the office, 2 days working from home)
• Company bonus scheme
• Healthcare benefits
• A brilliant office and team environment to work in.
• Company away trips – if that’s your type of thing!

A SNAPSHOT OF THE SENIOR MARKETING MANAGER’S DAY:

• Working across multiple brands, you will take ownership of the multi-channel / omni-channel marketing strategies in line with business objectives.
• Conceptualisation and development of marketing campaigns across a variety of platforms.
• Track and analyse KPIs across various dashboards and deliver this to key stakeholders.
• Identify trends and insights, translating these into actionable improvements.
• Collaborate with other department leaders to ensure key projects are delivered with a seamless customer experience in mind.
• Collaborate with data analysts and developers to ensure accurate data collection.
• Positively lead a small team of Executives (x2).

Does this sound like a good fit for you? Please read on for the essential skills our client is hoping you will be able to showcase:

• Experience within a Marketing role within a financial services, technology, or a regulated environment is non-negotiable. If you don’t have this experience, unfortunately your application will not be successful.
• Ideally 5 years of professional work experience in a marketing role.
• Able to work collaboratively within a team, as well as independently.
• Positively manage a small team of Executives.
• Experience of using Google Ads, Google Analytics, Display Ads, Meta Ads, Tag Manager, and MS Excel – all essential.
• If you have experience in SQL, HTML, Site Testing Platforms, Design - Photoshop / Adobe, would be a bonus but are not essential.

You may have experience in addition to this which we will be happy to discuss.  If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role, we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

http://www.charterhouserecruitment.co.uk/privacy-notice/

HR ADVISOR

We are currently seeking an experience HR professional to join a small but friendly HR team in York.

This is an exciting opportunity for someone looking for their next challenge and a new step in their career.

WHAT YOU WILL WANT TO KNOW

• Up to £36,000
• Monday – Friday 9am – 5pm (can be slightly flexible).
• Permanent.
• Central location with free onsite parking and very well connected with public transport.
• Great, supportive team to be part of.

A SNAPSHOT OF THE DAY

• Support the HR team to deliver an efficient and proactive service across the organisation.
• Provide support to managers with advice and guidance whilst adhering to policies and procedures already in place.
• Deliver specialist knowledge and advice for Employee Relations queries and issues. Referring complex cases when necessary.
• Managing all Employee Relations cases.
• Support the wider HR team where necessary.
• Assist in the development and training.
• Support in organisational change.

DOES THIS SOUND LIKE A GOOD FIT FOR YOU? Please read on for the essential skills our client is hoping you will be able to showcase:

• Experience working in a similar role.
• Minimum Level 5 CIPD Qualified.
• Very good understanding of employment law and employee relations.
• Experience within healthcare would be a very distinct advantage.

You may have experience in addition to this which we will be happy to discuss.  If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

HR ASSISTANT  

We are currently seeking a highly skilled HR Assistant to join a great team in York, UK.

This full-time, permanent position offers an incredible opportunity to work in a supportive and collaborative environment. We require a minimum of 1 year of experience in an office HR role, and you will need to be CIPD qualified or working towards it.

If you thrive in a fast-paced, challenging role and are eager to contribute to a great organisation's success, we would love to hear from you.

WHAT YOU WILL WANT TO KNOW

• £25,750 per annum.
• Monday – Friday 9am – 5pm (can be slightly flexible).
• Permanent.
• Great location with plenty of free parking and excellent transport links.
• Lovely team feel and a great business to be part of.

A SNAPSHOT OF THE DAY

• To deal effectively and efficiently with all operational HR queries, always ensuring high level of professionalism.
• To support the administration of onboarding new starters.
• To support the HR lead as required and within your competency level.
• Recruitment support and administration.
• To advise managers and staff on routine HR queries.
• To be responsible for maintaining effective office systems and procedures, making maximum use of technology.
• Updating information and HR Policies/Processes as appropriate
• To ensure that HR files and records are maintained, appropriately, including the maintenance of the electronic HR management system.
• Assist with Payroll and any administrative duties.
• To take minutes at HR meetings.
• To liaise diaries with HR Lead and Managers to arrange HR meetings that need to take place with staff.

DOES THIS SOUND LIKE A GOOD FIT FOR YOU? Please read on for the essential skills our client is hoping you will be able to showcase:

• At least 1 year experience in a similar role.
• CIPD qualified, degree equivalent or working towards CIPD.
• Great with people.
• Eager to learn.
• Ability to work in busy environments.

You may have experience in addition to this which we will be happy to discuss.  If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

FINANCE ADMINISTRATOR

We are delighted to be recruiting for a Senior Administrator to join our fast-growing client based in the Wirral. Our client provides a new perspective on financial planning and their aim is to make a difference to their clients lives.

WHAT YOU WILL WANT TO KNOW:

• Salary is in the region of £24k-£30K PA DOE.
• Hybrid working - after probationary period (usually at least two days in the office)
• 28 days holiday plus bank holidays.
• Modern office with a fantastic team to work alongside.
• Onsite parking
• Pension scheme 

A SNAPSHOT OF THE FINANCE ADMINISTRATOR'S DAY:

• Act as first point of contact for clients supporting queries from both new and existing client's.
• Taking ownership for all tasks, monitoring progress, and ensuring all planned work is on time.
• Keep up to date and accurate records of Adviser charges and ensure they match Client agreements
• Keep an accurate record of new client leads.
• Process of new business and servicing changes on Provider platforms and update on CRM system.
• Produce and package full Client meeting packs for prospect client meetings and ensure new Client packs are available for each designated and allocated Adviser
• Assist with opening, scanning and distribution of incoming post. Processing of external post to meet pre-advised cut off time
• Produce and maintain updated POD reports of current service cases for advisors where needed.
• Assist with general hospitability – ensuring Boardrooms and Client Meeting rooms are fully stocked with refreshments, kept tidy and are secure. 

This role reports directly to the Office Manager.

Does this sound like a good fit for you? Please read on for the essential skills our client is hoping you will be able to showcase:

• Experience working within a Financial planning/Financial Adviser's  is ESSENTIAL.
• Strong Administration skills with High attention to detail
• Excellent communication skills 
• Ability to work with Microsoft word, Excel and power point at an intermediate level.
• Ability to orginise and prioritise own work load.
• Strong relationship building skills 
• Strong negotiation skills.

You may have experience in addition to this which we will be happy to discuss.  If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role, we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

In addition to the two roles you are currently sourcing. We have one more to add:

VOR Executive

Focus on all areas related to VOR (Vehicles Off Road) to maximise profit for the business whilst maintaining the highest level of customer service and loyalty by reducing the average downtime of vehicles that are off the road. Effectively manage the downtime to ensure minimal repercussions to customers’ operations and reduce or eliminate the financial implications this can have.

Key responsibilities:

•             Develop relationships with dealers and garages to ensure the best outcome in any given situation.

•             Acting as the first point of contact for all VOR queries.

•             Evaluate and provide recommendations for improvements to existing systems.

•             Maintain accurate and detailed records of vehicle repairs.

•             Be responsible for all administration associated with each VOR case i.e. updating database records.

•             Effectively manage time to ensure workload remains up to date.

•             Provide agreed VOR updates in line with business and customer KPIs and SLAs.

•             Challenge network providers in a way that minimises downtime.

Skills required:

•             Comprehensive administration skills.

•             Be confident / comfortable liaising with dealerships / manufacturers.

•             Be highly organised and ensure tasks are prioritised.

•             Good negotiation skills.

•             Preferred but not essential: technical skills, knowledge and experience of vehicle repair.

Ideally we would like someone with relevant experience, and if they have experience of dealing with Insurance claims that would be a massive bonus.

Monday to Friday, based in the office.

8.30am – 5.30pm with an hour for lunch.

C £26k per annum.

Position is being recruited due to growth, currently a 2 person team which needs to expand.

PROPERTY EXPERT

ARE YOU sick of working for a Property company who are going nowhere?

ARE YOU wanting to join a market leading group offering endless progression?

ARE YOU wanting to work in a vibrant, outgoing, energetic sales team?

If YES then read on...

We have an excellent opportunity for an experienced Property Expert to join a well-renowned Yorkshire based estate agents. You will be working alongside a team that have been trusted industry leaders for over 20 years with an unrivalled reputation in the York market.

WHAT YOU WILL WANT TO KNOW

• Salary - Up to £30K
• Full- time permanent position
• Mon-Fri working hours (+ every other Saturday with a day off during same week to compensate) 
• Employee benefits package
• Exciting career prospect

A SNAPSHOT OF THE PROPERTY EXPERTS DAY

• Provide a full-sales cycle to vendors, being their main point of contact
• Using excellent negotiation with potential vendors to secure business
• Work to set sales targets
• Liaise with clients to determine their needs
• Valuating properties according to local market value
• Administering floor plans, photos and property adverts
• Primary contact for vendors
• Appraisals
• Sales Negotiation and sales progression work

Does this sound like a good fit for you? Please read on for the essential skills our client is hoping you will be able to showcase:

• Extensive property experience and looking to join a market leading agent, great knowledge of the York area
• Outstanding customer service skills
• Strong attention to detail
• Excellent communication skills, highly organized with a high level of accuracy and attention to detail.
• Proficient IT skills including Microsoft Office, Word and Excel
• Proven Negotiator and strong sales ability
• Driving Licence 

You may have experience in addition to this which we will be happy to discuss.  If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/pri

Global is a truly inspirational business.

We are one of the UK`s most dynamic fleet management and rental companies, and we are thinking bigger than ever before. We are taking on new challenges, expanding and finding new ways to deliver the best value. You could be part of this adventure.

Constantly innovating, the Global team is talented, diverse and hard working. It’s a high-octane performance led culture where we have fun. If you share our values, want to be challenged, get support for your professional growth and be well rewarded, you will fit right in!

What you will do…

• Effective management of customer accounts, anticipating customer requirements, meeting expectations and building effective relationships in order to grow the Global rental fleet business, with a specific focus on daily rentals.
• Proactive customer management and contact at all levels, delivering high levels of customer service and cultivating profitable long-term relationships with corporate rental customers and drivers, ensuring Global is retained as the supplier of choice by overcoming price and environmental challenges from the competition.
• Ensuring that Global’s rental volume increases in line with the company objective whilst providing customers with outstanding service and business solutions, and to fully realise the potential of the Global’s range of products and services.

How you will do it…

• Operating as the lead point of contact for all matters specific to allocated accounts
• Building and maintaining strong, long-lasting customer relationships and carrying out review calls/meetings in line with customer agreed SLA’s
• Driving growth of existing accounts through greater penetration & conversion to solus deals
• Working closely with Business Development Manager to identify wider growth opportunities through affiliated companies and company mergers and acquisitions
• Timely and successful delivery of solutions according to customer needs and objectives contributing to the delivery of ‘extraordinary fleet solutions’
• Assisting with high severity requests or issues and escalations promptly and effectively
• Winning bookings from customers and putting them into order forms for rentals to process.
• Carrying out customer reviews as required, via conference call or visits
• Identifying suitable guests and hosting corporate hospitality (including Leeds Rhinos and Leeds United), as required
• Presenting account reviews to management
• Reporting on trends within customer performance
• Monitoring payment performance and escalating any issues promptly to minimise exposure to the business, identifying customers at risks proactively through intelligence and monitoring
• Appraising the commercial viability of a business within allocated accounts
• Assessing commercial impact with complex customer issues and brokering a solution
• Presenting quotes to customers and negotiating terms
• Identification and provision of additional value added services to customers to maximise loyalty through provision of a bespoke fleet management solution, whilst generating incremental revenue/ profit (such as vehicle livery, trackers, dash-cams, driver packs, etc)
• Producing weekly and monthly reports on customer management information, tracking account performance against plan and forecasts
• Contributing to efficient vehicle availability and utilisation – presentation to customers, stock levels, new models, specification changes and pricing
• Handing over vehicles onsite to customers, and accurate completion of necessary paperwork, demonstrating excellent customer care.
• Ongoing focus on push vehicles.
• Completing the CRM activities and updating the database following customer calls and meetings
• Assisting in the development of team colleagues
• Participating in ongoing training / vehicle knowledge sessions
• Providing support to the rentals desk with customer queries
• Observing safe working practices at all time, carrying out duties with due care and in line with Company policies and procedures.
• Other ad hoc duties as required by the Company

What do you need to be successful…

• Successful track record in similar business to business or account management role
• Methodical and process driven
• High levels of attention to detail and accuracy
• Work well under pressure especially during peak periods
• Good numeracy & literacy skills
• Good IT skills, including an understanding of Microsoft packages
• Proven communication skills to both internal and external stakeholders
• Strong organisation skills to effectively manage and prioritise workload

And in return …As anAccount Manager at Global, your will receive a competitive salary plus bonus and Company vehicle. There is open communication with management, and many opportunities to showcase your ideas to our shareholders and owners.