Job Description
Tour Operations Executive
Overview
We are seeking a dynamic and committed Tour Operations Executive to join a travel and tourism head office operation in the heart of York City Centre. This role is crucial in ensuring an exceptional experience for their clients, from the planning stage of their journey to its completion. The right candidate will display excellent customer service skills, an eye for detail, and strong organizational abilities. If you have a passion for travel and love getting stuck in to and rectifying any travel based issues/ disruptions we encourage you to apply and join their diverse and vibrant team!
Benefits
- Salary range £26,500 - £27,000 (inc on call overtime and depending on experience)
- Hours - Full-time to cover a mix of shifts between the hours of 8am - 7pm week days (on a rota basis)
- Some weekend cover - circa 5 weekends per year with time back in lieu
- Permanent opportunity
- 1 day a week working from home
- Modern office with excellent transport links 5 minutes walk from site
- Opportunities for professional growth and development.
Responsibilities
- Deliver outstanding customer support, handling enquiries and resolving issues promptly and professionally from internal colleagues out in the field
- Manage and coordinate all aspects of logistics based admin such as reservations, itineraries, transportation, and accommodations being proactive if there are any disruptions
- Handle day-to-day administrative tasks, including managing emails, preparing documentation, and maintaining accurate records on multiple in-house systems
- Communicate with suppliers and vendors to ensure seamless trip execution
- Design customised travel packages and itineraries tailored to client requirements, ensuring value and quality in every plan.
- Act as the first point of contact in case of unforeseen travel disruptions, ensuring swift action to manage and resolve challenges.
- Work closely with internal teams such as marketing, sales, and finance to support smooth operations and achieve shared goals.
Qualifications
- Proven experience in customer service, office administration and operations based roles
- Strong organisational, multitasking, and time management skills.
- Effective verbal and written communication, confidence in using the telephone is paramount
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and general office software.
- Ability to work under pressure and meet tight deadlines while maintaining a high level of accuracy.
- Experience using travel management systems or CRM software is a plus.
If you LOVE travel then come and join this team in making adventures happen! 🗺️
We look forward to receiving your application!
We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
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