Job Description

Customer Experience Representative

Overview

This award-winning insurance company, right in the heart of York, has built a fantastic reputation for its success, brilliant customer service, and genuine commitment to developing its people. It’s a place where you’re supported to do your best work and encouraged to keep growing. Based in stunning, modern offices in central York, the team has created a culture that’s all about collaboration, innovation, and making a real difference. They’re known not just for looking after a wide mix of clients, but also for looking after their own people — giving everyone the chance to learn, progress, and really thrive.

Benefits

• £25 000 per annum plus end of year bonus of circa £2K
• Great start date - 5th January 2026- new career for the new year!!! :) 
• AMAZING Working hours 9am – 5pm Monday to Friday  
• Hybrid working  50/50 model once training complete.  
• £350 towards a gym or sports membership of your choice  
• £300 festive hamper (choose from luxury food and premium wine)  
• Medical coverage  
• 25 days holiday with opportunity to buy 5 extra days holiday.  
• 2 ‘You’ Days – Take time off for birthdays, celebrations, or family time, or to simply binge watch a new season of your favourite show
• Sharesave scheme 
• Pension, critical illness cover, life assurance  

Responsibilities

• Dealing with incoming calls and all general enquires for our small business customers and our private client customers
• Providing the very best customer service and delivering an honest and helpful service  
• Dealing with queries and helping to resolve sometimes difficult or sensitive situations  
• Having in depth conversations with customers and retaining their business by building long standing relationships and introducing them to better suited products  
• Understanding the customers needs in order to deliver the right quotation
• Working on the CRM system to update information  
• Working towards targets and KPI’s regarding retention and offering better suited products (cross-selling) 

Qualifications

• Excellent communication skills – It is a necessity to be able to communicate both verbally and in writing in a professional, clear and effective manner.  
• Sales ability understanding customer retention by offering better suited products
• Excellent negotiation skills
• Experience working towards KPI’s  in a customer centric environment 
• Working as an individual and part of a team  

You may have experience in addition to this which we will be happy to discuss.  If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

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