Job Description

Transport Executive

Overview

We are seeking a dynamic and engaging Transport Executive to join the team in York. As a Transport Executive, you will be responsible for ensuring a robust process is in place for all tasks related to rail journeys, maintaining high standards of customer service, and managing travel disruptions effectively. If you have a passion for delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you.

Benefits

• Salary £25,355
• Monday - Friday 9-5.30pm
• Employee discount
• Hybrid 4/days in 1 day home
• Health and wellbeing programme
• Transport links within minutes walk from our office
• Chance to work in a high-energy, fast-paced environment

Responsibilities

• Confirming arrangements for all journeys within strict deadlines
• Responding to availability issues and finding suitable alternative arrangements
• Proactively managing travel disruption to ensure customers reach their intended destination
• Establishing and maintaining a direct relationship with suppliers
• Communicating effectively with suppliers, tour managers, and internal departments to ensure high-quality delivery of products and services
• Working within the Transport team to ensure tasks are completed within SLA and KPI
• Delivering high-quality customer service and maintaining on-time delivery
• Collaborating with other teams to ensure a seamless tour experience for customers
• Responding to customer requests and maintaining a high standard of customer service
• Fulfilling any other duties reasonably expected of the role

Qualifications

• Proven experience in a high-volume, fast-paced, customer-focused environment
• Ability to work under pressure and meet strict deadlines with excellent attention to detail
• Strong interest in travel with good geographical knowledge
• Strong team player with clear and concise communication skills
• Excellent written English and numeracy skills
• Methodical and organized approach to work, both individually and as part of a team

If you are ready to contribute to a positive culture and help us achieve our goals, we encourage you to apply for this exciting opportunity.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

http://www.charterhouserecruitment.co.uk/privacy-notice/

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