Job Description

CUSTOMER & SALES SUPPORT EXECUTIVE

Are you interested in working in a fast-paced, customer driven environment, where no two days are the same? We are looking to recruit for two Customer & Sales Support Executive to join our friendly growing team.

We offer hybrid working, parking and an excellent benefit package.

WHAT'S YOU WILL WANT TO KNOW... 

• Hybrid working - 2 days at home and 3 in the office
• Permanent position
• Salary £24 -25K per annum plus £1,000 per annum bonus, based on company profit scheme and paid quarterly
• Hours, Between 8.30am to 5.30pm on a weekly rota basis ( 8.30am – 5pm or 9am – 5.30pm) with 1 hour lunch 
• Holidays: 23 days per annum, Jan – Dec, increases with service
• Benefits: Simplyhealth, Denplan, Life Insurance and contributory pension

A SNAPSHOT OF THE CUSTOMER & SALES SUPPORT ADMINISTRATORS DAY...

You will support the Sales Team to assist them in the day-to-day administration of their customers accounts. Provide excellent Customer Service to ensure that the retention of customers is a priority within all aspects of the role.

• Support the sales team to assist in all day-to-day administration of their customer accounts
• Provide excellent customer service to ensure that the retention of customers is priority
• Take incoming calls and orders
• Check and monitor the sales email inbox and online orders
• Update systems, maintain customer data and sales activity information
• Input all orders daily, ensuring they are on the system ready for despatch in a timely manner and provide order confirmation to the customer.
• Assist with resolution of customer enquires or complaints
• Assist with written quotations to customers

Does this sound like a good fit for you?

• Previous experience within a customer service or administration role in an office environment
• Excellent communication skills (written & verbal) with a strong emphasis on professional email communication
• Professional telephone manner, able to communicate clearly and concisely to business customers.
• Proficient on Microsoft Office
• Experience in working with technology-based solutions or telecommunications is desirable but not essential 

You may have experience in addition to this which we will be happy to discuss.  If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/