Job Description

Sales Administrator - Travel Sector 

Overview

We are seeking an organized and enthusiastic Tour Sales Administrator to join our dynamic, extremely personable team. Based in the bustling central location in York 5 minutes walk from all major transport links, this permanent position offers you the opportunity to be part of a collaborative and innovative environment in the travel and tourism industry. You'll bring a customer-first mindset, exceptional organizational skills, and high attention to detail to ensure seamless operations and client satisfaction. This role is sitting in the Luxury Tour Department and involves providing a comprehensive administration support service to the sales team. 

Benefits

• Salary of £25,355 
• Central location close to all major public transport links
• Full time, Monday to Friday 9am-5.30pm and NO WEEKENDS!!
• Hybrid working model of 1 day at home and 4 in the office once initial training period has been concluded 
• 4% contributory pension

Responsibilities

• Assist customers with enquiries, bookings, and tailored tour information, providing outstanding service at every step of the customer journey.
• Responding to customer calls, emails, and enquiries while ensuring timely follow-ups.
• Manage, update, and maintain databases including pricing, availability, and itineraries in the booking systems, ensuring accurate updates of bookings, sales entries, and customer records in the database.
• Coordinate communication between the sales team, suppliers, and clients to ensure smooth tour operations and timely responses.
• Support sales teams in drafting and reviewing contracts, quotations, and other administrative tasks.
• Monitor the progress of ongoing bookings to ensure all reservations are confirmed and fulfilled in line with client requirements.
• Providing seamless administrative support to ensure smooth end-to-end tour booking processes.
• Keep up-to-date with the latest industry trends and market offerings to provide accurate, personalised recommendations

Qualifications

• Previous experience in administration, customer service, or a related field (experience in the travel industry is a plus).
• Strong organisational skills with the ability to multitask and prioritise in a fast-paced environment.
• Excellent communication and interpersonal abilities to build and maintain strong customer relationships.
• Detail-oriented mindset with strong problem-solving skills and the ability to remain proactive under pressure.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM or booking systems.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

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