Job Description

Service Specialist (temporary)

Overview

Are you a customer service professional with a knack for problem-solving and a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two days are the same?

Benefits

• Temporary position - up until Christmas could be extended
• Hourly rate £12.88 per hour
• Hours Monday to Friday, full-time – flexible working between 8-6 eg 8-4
• Hybrid, Office based for training and then hybrid with a min of 2 days in the office

Responsibilities

• Monitoring live shipments and proactively identifying potential delays or service risks.
• Communicating with carriers, loading/unloading sites, customers, and internal Supply Chain teams to ensure smooth operations.
• Taking ownership of delivery issues, providing timely updates, and driving resolutions.
• Managing multiple operational queries and priorities in a fast-paced environment.
• Investigating root causes of issues and ensuring corrective actions are implemented.
• Supporting freight charge queries, claims, and other transport-related exceptions.
• Maintaining accurate and up-to-date information across transport and tracking systems.

Qualifications

• Exceptional Customer Service Skills
• Ownership and Problem-Solving Mindset
• Ability to Thrive Under Pressure
• Attention to Detail and IT Proficiency
• You’re comfortable working across multiple systems, interpreting data accurately, and using tools like Microsoft Office
• Experience with SAP or transport/tracking systems is a plus but not required.

We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

INDCH