Job Description

Administrator - Tour Management

Overview

Are you a detail-oriented professional with a passion for organization and communication? We are seeking a dynamic Administrator - Tour Management to join an Operations Team. In this role, you will provide essential administrative support to the Tour Management Team, ensuring seamless communication and efficient processes that enable Tour Managers to deliver exceptional customer experiences.

Benefits

• Salary £26,000
• Hours - Full-time to cover a mix of shifts between the hours of 8am - 7pm week days (on a rota basis)
• Some weekend cover - circa 5 weekends per year with time back in lieu
• Permanent opportunity
• 1 day a week working from home
• Modern office with excellent transport links 5 minutes walk from site
• Opportunities for professional growth and development
• Access to exciting travel-related perks and discounts
• The chance to work with a passionate and dedicated team

Responsibilities

• Acting as the primary point of contact for the Tour Management Team, providing day-to-day administrative support and resolving queries efficiently.
• Organizing and coordinating Tour Manager events, webinars, and recruitment activities, including managing attendees, catering, and resources.
• Maintaining and updating Tour Manager guidelines, manuals, and documents on the Tour Management Information System.
• Managing Tour Manager personal details, profiles, and files to ensure accuracy in customer documentation.
• Supporting the allocation of Meet and Greets at departure locations.
• Assisting with the production of reports and processing Tour Manager invoices.
• Booking and amending Tour Manager accommodations in collaboration with suppliers and internal teams.
• Processing tour feedback and ensuring it is shared with relevant departments.
• Providing advice and support to Tour Managers while they are on tour.

Qualifications

• Proven experience in administration, with a track record of delivering high-quality work.
• Strong organizational skills and the ability to manage multiple priorities under pressure.
• Exceptional attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent verbal and written communication skills.
• A customer-focused mindset with a professional and courteous approach.
• Flexibility and adaptability to thrive in a fast-paced, ever-changing environment.
• Confidence in liaising with individuals at all levels, including strong personalities.
• A proactive, self-starter attitude with a clear and professional telephone manner.

We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

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