Job Description

Customer Service Executive

Overview
Are you passionate about delivering exceptional customer experiences? We are looking for a dedicated and professional Customer Service Executive to support with client order processing and maintain long-term relationships.

Benefits

• Salary: £25,000 - £27,000 depending on experience 
• Full time, hours 9-5pm Monday to Friday
• Permanent, full-time position
• Remote working
• 25 days holiday + bank holidays + extra day’s holiday for each year of service
• Your birthday off as Holiday
• Pension scheme
• Inclusive and supportive company culture
• Opportunity to work with an innovative organisation
• Generous benefits package, including an annual bonus

Responsibilities

• Maintain long-term relationships by delivering excellent customer service.
• Manage customer records and accurately input information 
• Manage customer orders, invoicing, and accurately record information.
• Collaborate with colleagues to ensure they have the information needed to maximise sales.
• Take ownership of customer queries, proactively liaising with internal and external teams to resolve issues.
• Provide troubleshooting support and strive for first-time resolution with accountability and urgency.
• Consistently deliver outstanding customer service and foster a "one team" attitude.

Qualifications

• Proven capability to account manage customers in a role where service level is key.
• Strong problem-solving skills and the determination to overcome challenges.
• Excellent communication skills, both verbal and written, to build strong customer rapport.
• Great customer rapport through telephone and written skills.
• A passion for taking accountability for your actions and achieving goals.
• Exceptional attention to detail and a commitment to accuracy.
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If you are ready to take the next step in your career and contribute to a thriving organisation, we encourage you to apply today!

We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

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