Job Description

Customer Service Support Executive

Are you a dynamic professional with a passion for delivering exceptional customer service? We’re looking for a Customer Service Support Executive to join a team environment and make a real impact. If you thrive in a fast-paced, target-driven environment and have a knack for building meaningful customer relationships, this role is for you!

Overview

As a Customer Service Support Executive, you’ll be at the forefront of our customer interactions, handling inbound calls, providing first-class service, and promoting our range of products and services.

Benefits

• Salary £25,000  + commission + quarterly loyalty bonus 
• Permanent position
• Hours Monday - Friday 9-5.30pm / 1 Saturday per month 10-4pm ( enhanced pay)
• Christmas bonus 
• 28 days holiday inc bank holidays
• On site parking 
• Pension scheme 
• Gym discount & Full paid socials

Responsibilities

• Deliver outstanding customer service on every call, ensuring customer satisfaction and loyalty
• Handle inbound enquiries with professionalism and provide effective solutions
• Proactively make outbound calls to existing and potential customers
• Facilitate new customer service processes to support business transformation
• Maintain accurate records of customer interactions and engagement using spreadsheets and CMS systems
• Handle challenging conversations with empathy and professionalism, escalating feedback when necessary

Qualifications

• Proven experience in a customer service or sales role, with a track record of achieving targets
• Exceptional communication skills, both verbal and written, with the ability to build rapport
• IT literate, with experience using CMS systems and managing spreadsheets
• Strong organisational and time management skills, with the ability to work independently and as part of a team
• A positive, can-do attitude with a passion for delivering the best customer experience

If you are a proactive and organised professional with a passion to support at a high level, we encourage you to apply for this exciting opportunity.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

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