Customer Experience Representative

Overview

This award-winning and highly respected insurance company, based in the heart of York, is recognised for its continued success, excellent customer service, and commitment to employee development. With a strong reputation in the industry, the company offers a dynamic, supportive, and modern working environment where individuals can truly thrive.

Operating from state-of-the-art offices in central York, the company has built a culture that values innovation, collaboration, and growth. They are known not only for their outstanding service to a wide and varied client base, but also for the way they invest in their people.

Benefits

• £25 000 per annum plus end of year bonus of circa £2K
• Great start date - 6th October
• AMAZING Working hours 9am – 5pm Monday to Friday  
• Hybrid working once training complete.  
• £350 towards a gym or sports membership of your choice  
• £300 festive hamper (choose from luxury food and premium wine)  
• Medical coverage  
• 25 days holiday with opportunity to buy 5 extra days holiday.  
• 2 ‘You’ Days – Take time off for birthdays, celebrations, or family time, or to simply binge watch a new season of your favourite show
• Sharesave scheme 
• Pension, critical illness cover, life assurance  

Responsibilities

• Dealing with incoming calls and all general enquires for our small business customers
• Providing the very best customer service and delivering an honest and helpful service  
• Dealing with queries and helping to resolve sometimes difficult or sensitive situations  
• Having in depth conversations with customers and retaining their business by building long standing relationships and introducing them to better suited products  
• Understanding the customers needs in order to deliver the right quotation
• Working on the CRM system to update information  
• Working towards targets and KPI’s regarding retention and offering better suited products (cross-selling) 

Qualifications

• Excellent communication skills – It is a necessity to be able to communicate both verbally and in writing in a professional, clear and effective manner.  
• Organisational skills.  
• Experience working towards KPI’s  
• Working as an individual and part of a team  

You may have experience in addition to this which we will be happy to discuss.  If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

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