Job Description

Membership Administrator

Overview

We’re delighted to be recruiting for a Membership Administrator to join a busy, supportive team based on the outskirts of York.

This is a fantastic opportunity for someone with excellent organisational and customer service skills who enjoys working in a varied role. You’ll be the first point of contact for members, handling enquiries, maintaining accurate records, and supporting recruitment and retention processes, while working collaboratively with colleagues across the organisation.

Details:

• Permanent, full-time role
• Up to £26,000 per annum
• 37 hours per week
• Office-based (free parking on-site)

Responsibilities:

• Act as the first point of contact for membership enquiries via phone, email, and online platforms
• Maintain accurate member records within the CRM system, ensuring GDPR compliance
• Process new member applications, renewals, payments, and invoices
• Generate renewal reminders and support re-engagement of lapsed members
• Provide membership data and reports to relevant departments
• Support wider membership initiatives and assist at member events
• Contribute to general office administration and departmental goals

Qualifications & Requirements:

• Previous experience in administration and/or customer service
• Strong IT skills, including Microsoft Office (CRM experience desirable)
• Excellent organisational skills and attention to detail
• Confident communicator with strong interpersonal skills
• Ability to manage competing priorities and deadlines

Please send your CV to apply.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

http://www.charterhouserecruitment.co.uk/privacy-notice/

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