Job Description

Customer Service Assistant / Office Administrator

Overview

Are you a professional with a knack for organization, a pleasant telephone manner, and a solid grasp of office operations? We are seeking a Customer Service Assistant / Office Administrator to join a dynamic office team. This role offers a variety of responsibilities, ensuring no two days are the same. If you thrive in a fast-paced environment and enjoy delivering exceptional service, we’d love to hear from you!

Benefits

• Salary £25,000 - £27,500 depending on experience
• Full-Time, Permanent
• Hours - 40 hours per week, Monday – Friday, 8:00 AM to 5:00 PM (1-hour break)
• Holidays- 20 days + Bank Holidays

Responsibilities

• Handling inbound and outbound calls with customers and suppliers.
• Receiving and processing orders via phone, email, and other channels.
• Entering orders into the system and creating delivery documents.
• Converting orders to invoices and tracking deliveries with transport companies.
• Liaising with customers to ensure smooth order fulfillment.
• Preparing and managing export/import documentation.
• Coordinating with customers and suppliers to ensure compliance and efficiency.
• Updating and maintaining customer and supplier price lists.
• Sending monthly account statements.

Qualifications

• Proven general office experience.
• A professional and pleasant telephone manner.
• Strong computer skills, particularly with Microsoft 365 applications.
• Familiarity with Sage 200 Accounts (preferred but not essential).
• Excellent organizational skills and attention to detail.
• The ability to work independently and as part of a team.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

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