Job Description

Customer Service Executive

Overview

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same? Join this Customer Service team and become part of a company that has been crafting unforgettable experiences for over five decades.

Benefits

• Salary £25,355
• Hours - Full-time 9-5.30pm/ 10.30- 7pm you will be required to work 1 in every 4 weekends with a day off in lieu for either day.  (Sat 9-5 and/ or Sun 10-4 where you can work from work)
• Permanent
• Modern office with excellent transport links.
• Opportunities for professional growth and development.

Responsibilities

• Be the first point of contact for customers requiring support.
• Handle inbound and outbound calls, as well as respond to email inquiries.
• Issue booking confirmations and process web bookings.
• Resolve customer queries with professionalism and efficiency.
• Support the administration of cancellations and discuss alternative options with customers.

Qualifications

We’d love to hear from you if you have:

• Proven experience in a customer service environment.
• A strong passion for delivering outstanding customer experiences.
• Excellent verbal and written communication skills.
• The ability to quickly build strong relationships with customers.
• Exceptional attention to detail and accuracy, even under tight deadlines.

If you are ready to embark on an exciting career journey and make a difference, we encourage you to apply for this rewarding opportunity.

We receive multiple applications for each role and we do our very best to ensure that you receive a response.  We will either email to let you know that your application is unsuccessful, let you know that we are adding you to our database for future roles or we will contact you to discuss the role applied for.  If you have not heard from us within a week it is likely you have not been shortlisted.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

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