Job Description

Customer Service Manager

Overview

We are seeking a dynamic and engaging Customer Service Manager to join an aftersales Department in York. The successful candidate will play a crucial role in supporting a valued customer base and ensuring smooth aftersales operations. This role offers a competitive salary, along with additional perks and benefits.

Benefits

• Competitive salary of £35,000 - £37,000
• Additional Telephone Support Payment once trained
• Company Profit Share
• Generous 8.5% employer pension contribution
• Private Health Scheme (after 2 years’ service)
• 20 days holiday, rising to 25 after 5 years
• All public holidays off
• 10 day shutdown at Christmas (in addition to holiday allowance)

Responsibilities

• Act as the primary point of contact for customers in your region
• Manage and co-ordinator Engineers calendars
• Provide technical advice and support on all products
• Book service and repair appointments, manage engineer scheduling via our service calendar and app software
• Manage customer projects from start to finish – including writing project specs
• Collaborate closely with internal teams and field engineers

Qualifications

• Proven customer care experience ideally within an manufacturing or engineering industry
• Confident communicator with excellent customer service skills
• Organised, able to manage projects and calendar schedules effectively

If you are a professional with a strong technical background and excellent customer service skills, we encourage you to apply for this exciting opportunity to join a successful team and contribute to their continued success.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

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