Job Description

Customer Service Administrator

Overview

We are seeking a dynamic and experienced Customer Service Administrator to join the team at an exciting period of growth. The successful candidate will play a key role in supporting our Customer Services team, ensuring the delivery of first-class service in a busy office environment. This is an excellent opportunity for someone with a background in customer services, strong communication skills, and a desire for self-development.

Benefits

• Up to £24,000 basic salary
• Annual 10% discretionary bonus
• Pension and private healthcare
• Free onsite parking

Responsibilities

• Manage inbound and outbound customer calls for orders and product queries
• Handle troubleshooting and complaints for all products, including software and mobile apps
• Process orders and maintain data input
• Proactively engage with customers to manage relationships and identify additional support needs
• Follow standardised procedures and deadlines, documenting all customer interactions in the CRM system
• Liaise with 3rd party partners to ensure timely deliveries

Qualifications

• Background in Customer Services
• Strong interpersonal communication skills
• Experience in complaint handling
• Excellent IT skills
• Attention to detail and accuracy
• Flexibility and ability to adapt to a rapidly changing environment

If you are a self-motivated professional with a passion for delivering exceptional customer service and administration - Apply now and be part of our dedicated team!

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

 INDCH