Customer Service Support Executive

Overview

Are you an advocate of health & wellbeing, are you looking to make a change to people's lives and are you looking to work as part of a vibrant and energetic customer service team? The Customer Service Support Executive is a key role engaging with prospective and existing customers delivering a high level of customer service.

Benefits

• Full time Monday – Friday 9-5.30pm / 1 Saturday per month 10-4pm ( paid at time and a half!)
• Salary circa £24,400 (including base pay £23K +  Saturday enhanced pay)
• Plus bonus - OTE £26,000 - £27,000
• Christmas bonus 
• Permanent position
• 28 days holiday inc bank holidays
• On site parking 
• Pension scheme 
• Gym discount
• Full paid socials 

Responsibilities

• Dealing with inbound calls to engage with customers existing and prospective
• Making outbound calls to existing customers to follow up and customers who have already expressed an interest
• Work proactively in order to maximise brand reputation and sales revenue through effective conversations
• Maximise up-selling and cross-selling opportunities to existing customers 
• Effectively handle inbound customer enquiries and pro-actively respond and provide solutions
• Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary
• Good communication skills are essential, you will have a great understanding of how to apply personality, empathy and professionalism into every call.
• Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.

Qualifications

• Great communication and customer service skills
• Previous experience of working within a sales environment would be an advantage
• Great organisation and time management skills
• Strong verbal and written communication skills
• Able to work independently
• Positive can-do attitude

You may have experience in addition to this which we will be happy to discuss.  If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

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 http://www.charterhouserecruitment.co.uk/privacy-notice/

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