Job Description

Customer Experience Lead

We’re excited to recruit for a Customer Experience Lead in a dynamic, hybrid working environment. This role offers an incredible opportunity for a customer service professional to make a meaningful impact while gaining hands-on experience in a supportive and fast-paced setting.

WHAT YOU NEED TO KNOW

• Up to £35,000 dependant on experience
• Full Time – hybrid working available
• Due to location own transport is needed
• Great company with great benefits!

KEY RESPONSIBILITIES

• Lead the Customer Experience team, setting a positive example and motivating team members to deliver exceptional service.
• Accurately process policy amendments and updates, ensuring customer records are current and correct.
• Assist customers with a variety of inquiries, including policy coverage, claims status, and payment information.
• Offer personalised solutions and advice to help customers make informed decisions regarding their policies.
• Adhere to established company guidelines and compliance requirements when handling sensitive customer information.
• Collaborate with team members to meet individual and team performance goals, contributing to overall customer satisfaction.
• Maintain detailed and organized records of customer interactions, inquiries, and transactions.
• Identify opportunities to improve processes and enhance customer experience based on feedback and personal insights.
• Provide guidance and support to team members, fostering a collaborative and customer-focused work environment.

IS THIS ROLE FOR YOU? We’re looking for candidates who:

• Have previous experience in customer service, ideally within a call center environment.
• Experience leading a team.
• Possess strong communication skills, both verbal and written.
• Can work well under pressure and handle challenging situations.
• Are computer literate with knowledge of Microsoft Office and CRM systems.
• Have a positive attitude, are reliable, and are enthusiastic about providing excellent customer service.

BENEFITS

• Hybrid working
• Up to 33 days holiday including BH and long service increase
• Free parking
• Free gym
• Great family benefits

Please send your CV and let’s discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you.  If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

 INDCH