Job title: Customer Service Executive
Job type: Permanent
Emp type: Full-time
Functional Expertise: C - Central C - temp user
Skills: Customer Servicde
Salary type: Annual
Salary: GBP £24,380.00
Location: York, UK
Job published: 19/09/2024
Job ID: 63180

Job Description

CUSTOMER SERVICE EXECUTIVE

 

Your role will provide a key line of communication to customers delivering an excellent service and working in a friendly team. We are looking for 2 new team members, one straight permanent and one initially on a 12 months fixed term contract that has every opportunity to go permanent. 

 

 

 WHAT YOU WILL WANT TO KNOW... 

 

Salary: £24,380

Full-time - Mon-Fri 9-5.30 you will be required to work 1 in every 4 weekends with a day off in lieu for either day.  (Sat 9-5 and/ or Sun 10-4)

Permanent & 12 months FTC

Pension scheme

Great location

 

 

A SNAPSHOT OF THE CUSTOMER SERVICE EXECUTIVE'S DAY...

 

  • You will be the first point of contact for customers when they require support.
  • The role will involve both inbound and outbound calls to existing customers updating them, and responding to email enquiries. 
  • Responsible for issuing booking confirmations, processing web bookings and resolving queries, along with supporting the administration team.
  • You will also be expected to arrange various documents 
  • General admin support.

 

 

Does this sound like a good fit for you? Please read on for the essential skills our client is hoping you will be able to showcase:

  • Proven experience of working in a customer service environment.
  • Strong desire and passion to deliver an amazing customer experience.
  • Excellent verbal and written communication skills.
  • Able to quickly develop strong relationships.
  • Able to work to tight deadlines with strong attention to detail and accuracy.
  • Able to demonstrate an engaging and enthusiastic interest in travel.
  • Creative in solving problems.
  • Good time management and prioritisation skills.

 

 

 

We receive multiple applications for each role and we do our very best to ensure that you receive a response.  We will either email to let you know that your application is unsuccessful, let you know that we are adding you to our database for future roles or we will contact you to discuss the role applied for.  If you have not heard from us within a week it is likely you have not been shortlisted.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications.  A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data.  Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

 http://www.charterhouserecruitment.co.uk/privacy-notice/

 

INDCH

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